TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Turbo Tax is the best! Been using Turbo Tax for years now-I wouldn't file any other way.
Date published: 2023-02-26
Rated 5 out of 5 by from Complete tax filing. Easy to use, very descriptive processes and complete coverage of all taxable events.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is the best! It is the best software for filing the tax returns, and it can save you a big time to file them.
Date published: 2023-02-26
Rated 3 out of 5 by from Good, but needs improvement Overall, TurboTax works well. For simple returns, I would rate it excellent. But for me, the investment portion fell short in several areas: 1) "Get ready to be impressed!" portion aiming to import 1099s did not work at all. I tried uploading PDF documents, uploading snapshots and downloading from internet web accounts. What it gave me were untitled and incomplete things that left me scratching my head. I had to delete every one and manually enter all my 1099s. 2) Entering foreign income from stocks and mutual funds was a headache. What I would like to see is for TurboTax to get the details as soon as I enter line 7 of a 1099-DIV. Instead, it waited until a different credits section, which ended up confusing. At the end review, it wanted me to put one foreign fund's income on schedule B rather than Form 1116 and would not let me fix it without going back to the original entry (which took 30 minutes to find). 3) "Go back to where I left off" often took me back to sections that I had already completed, forcing me to re-enter things over again. It took me 11+ hours to do my return. I honestly think it should have taken 6 at the most. Last year it took me 8+ hours to do my return with TurboTax. My documents were of the same complexity, so TurboTax did a worse job this year (of note, importing 1099s last year worked for some accounts, whereas it didn't work at all this year). Being able to upload 1099s from my computer would have saved me a tremendous amount of time had it worked. I look forward to when TurboTax can fix that feature.
Date published: 2023-02-26
Rated 5 out of 5 by from Awesome Love filling with turbo and it was easy I was going to use Jackson to file my taxes n it was to complicated and turbo was so much easier
Date published: 2023-02-26
Rated 1 out of 5 by from A negative Rating I have been using Turbo Tax for several years now. My filing today was the worst ever. My computer crashed last year and I am using a new computer to file my 2022 taxes. I had to start from scratch. I was unable to retrieve my 2021 info from Turbo Tax / Tax Home / Your Tax Return & Document! I tried several times but had no luck. How can you retrieve prior filings after a computer crash.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is great! Very simple doing taxes with Turbo Tax. And keeping past files on record is great
Date published: 2023-02-26
Rated 5 out of 5 by from Easy to file! Turbo Tax is easy to use. This is our 6th (Or was it 7th?) year using it. This year was nice to have the live assistance from Theresa.
Date published: 2023-02-26
Rated 5 out of 5 by from I owe money, but was easy to use Very helpful and explained a lot. Wish I didn't owe money, but oh well.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax Rocks I found using Turbo Tax to be amazingly easy. I was especially impressed with the feature that automatically uploaded my financial documents so I didn't have to type them all.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9249
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the best! Been using Turbo Tax for years now-I wouldn't file any other way.
Date published: 2023-02-26
Rated 5 out of 5 by from Complete tax filing. Easy to use, very descriptive processes and complete coverage of all taxable events.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is the best! It is the best software for filing the tax returns, and it can save you a big time to file them.
Date published: 2023-02-26
Rated 3 out of 5 by from Good, but needs improvement Overall, TurboTax works well. For simple returns, I would rate it excellent. But for me, the investment portion fell short in several areas: 1) "Get ready to be impressed!" portion aiming to import 1099s did not work at all. I tried uploading PDF documents, uploading snapshots and downloading from internet web accounts. What it gave me were untitled and incomplete things that left me scratching my head. I had to delete every one and manually enter all my 1099s. 2) Entering foreign income from stocks and mutual funds was a headache. What I would like to see is for TurboTax to get the details as soon as I enter line 7 of a 1099-DIV. Instead, it waited until a different credits section, which ended up confusing. At the end review, it wanted me to put one foreign fund's income on schedule B rather than Form 1116 and would not let me fix it without going back to the original entry (which took 30 minutes to find). 3) "Go back to where I left off" often took me back to sections that I had already completed, forcing me to re-enter things over again. It took me 11+ hours to do my return. I honestly think it should have taken 6 at the most. Last year it took me 8+ hours to do my return with TurboTax. My documents were of the same complexity, so TurboTax did a worse job this year (of note, importing 1099s last year worked for some accounts, whereas it didn't work at all this year). Being able to upload 1099s from my computer would have saved me a tremendous amount of time had it worked. I look forward to when TurboTax can fix that feature.
Date published: 2023-02-26
Rated 5 out of 5 by from Awesome Love filling with turbo and it was easy I was going to use Jackson to file my taxes n it was to complicated and turbo was so much easier
Date published: 2023-02-26
Rated 1 out of 5 by from A negative Rating I have been using Turbo Tax for several years now. My filing today was the worst ever. My computer crashed last year and I am using a new computer to file my 2022 taxes. I had to start from scratch. I was unable to retrieve my 2021 info from Turbo Tax / Tax Home / Your Tax Return & Document! I tried several times but had no luck. How can you retrieve prior filings after a computer crash.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax is great! Very simple doing taxes with Turbo Tax. And keeping past files on record is great
Date published: 2023-02-26
Rated 5 out of 5 by from Easy to file! Turbo Tax is easy to use. This is our 6th (Or was it 7th?) year using it. This year was nice to have the live assistance from Theresa.
Date published: 2023-02-26
Rated 5 out of 5 by from I owe money, but was easy to use Very helpful and explained a lot. Wish I didn't owe money, but oh well.
Date published: 2023-02-26
Rated 5 out of 5 by from Turbo Tax Rocks I found using Turbo Tax to be amazingly easy. I was especially impressed with the feature that automatically uploaded my financial documents so I didn't have to type them all.
Date published: 2023-02-26
All TurboTax® Offerings Reviews - Page 9249