TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I love turbotax!! TurboTax is easy to use. I always get back the best refunds here.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Is Fast I had a very good experience.,Turbotax is very helpful and thorough.
Date published: 2023-02-28
Rated 2 out of 5 by from This year 2022 Turbo Tax was a PAIN I have used Turbo Tax successfully for the past 15+ years. However, this year the preparation has been extremely difficult. I called and worked with three different Turbo Tax representatives. They were knowledgeable but after spending hours all the telephone talk was useless. I believe I received a download with a flaw in the programming. Each time I tried to update Turbo Tax the program froze saying it was "waiting for the installer". This was never resolved. One representative finally concluded he could "do nothing" and it had to be my computer because it did not have sufficient hard drive space. I removed a significant number of files from my computer hard drive and still got the same message. Believe me we tried many different things to get the Turbo Tax program to update. It downloaded all my data correctly from numerous brokers, and I could get to the final page, with the orange block, ready to email and the system would simply stop saying it detected a new upgrade. My final solution has been to print a copy for filing via mail, but this is a big disappointment. I have spent hours over the past 15 days which has been frustrating as I know the form are properly completed. I do not have a lot of complications with my taxes, simply a few stock sales and dividends and interest. The program should have an option to skip a page when the thing hangs up. I know it is important to have the latest forms for the IRS but you updates should take into consideration what taxable items are entered and check for updates to those items only, no to the whole tax code. I have been a big fan of Turbo Tax and Turbo Tax Business in the past, but this year has changed my mind. My thanks to your staff who worked with me they tried hard but and worked with me for hours but in the end could not solve the problem. I am mailing my taxes to the IRS tomorrow.
Date published: 2023-02-28
Rated 1 out of 5 by from Bad experience really annoying to use and expensive. Should not be $117 to file
Date published: 2023-02-28
Rated 5 out of 5 by from tts easy and costs less I prefer to do my own taxes. With Turbotax its easy to do. It cost less than paying someone else to do them.
Date published: 2023-02-28
Rated 5 out of 5 by from Premier Live Assist was AWESOME! PRETTY STRAIGHT FORWARD. NEEDED HELP W 3 ISSUES, AND TAX EXPERTS RESOLVED MY ISSUES WITH CLARITY AND WELL-EXPLAINED.
Date published: 2023-02-28
Rated 5 out of 5 by from turbo tax is easy very easy and checks for mistakes i think turbo tax was amazing easy way to do my taxes with this being my first year
Date published: 2023-02-28
Rated 1 out of 5 by from Don't Use Turbo Tax Through the Credit Karma App Last time I used Credit Karma for filling my taxes and it was completely free. This year I tried to do the same thing but instead of linking me with the TurboTax free edition, I was linked to an edition that was going to charge me $69.00 for a simple return. I did talk with the “Tax Filing Experts” at Turbo Tax and even they couldn’t change it so that I wouldn’t get charged that insane amount of money for what’s called a ‘simple return’. They made me fill in all the info again, for a third time, and they wanted me to do it by hand, wasting more of my time and it still did not work. They said to contact Credit Karma, but what I ended up having to do was delete/cancel my account through the Intuit website. After it was canceled I recreated my account directly from the TurboTax website(instead of Credit Karma), and then I was able to file my taxes for free. It took a lot longer than the 29 minutes estimated.
Date published: 2023-02-28
Rated 1 out of 5 by from Horrible experience Never have I had this much trouble filing a tax return as I have filing my 2022 return
Date published: 2023-02-28
Rated 2 out of 5 by from Why is this so much more expensive than previously I could not input my local taxes properly in order to do my district tax, Turbo tax made me select options to up my fee which did not even serve my situation well, the fee was a 100% increase than previous years Ive used turbo tax. I will be getting my taxes done locally in the future.
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 9222
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love turbotax!! TurboTax is easy to use. I always get back the best refunds here.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Is Fast I had a very good experience.,Turbotax is very helpful and thorough.
Date published: 2023-02-28
Rated 2 out of 5 by from This year 2022 Turbo Tax was a PAIN I have used Turbo Tax successfully for the past 15+ years. However, this year the preparation has been extremely difficult. I called and worked with three different Turbo Tax representatives. They were knowledgeable but after spending hours all the telephone talk was useless. I believe I received a download with a flaw in the programming. Each time I tried to update Turbo Tax the program froze saying it was "waiting for the installer". This was never resolved. One representative finally concluded he could "do nothing" and it had to be my computer because it did not have sufficient hard drive space. I removed a significant number of files from my computer hard drive and still got the same message. Believe me we tried many different things to get the Turbo Tax program to update. It downloaded all my data correctly from numerous brokers, and I could get to the final page, with the orange block, ready to email and the system would simply stop saying it detected a new upgrade. My final solution has been to print a copy for filing via mail, but this is a big disappointment. I have spent hours over the past 15 days which has been frustrating as I know the form are properly completed. I do not have a lot of complications with my taxes, simply a few stock sales and dividends and interest. The program should have an option to skip a page when the thing hangs up. I know it is important to have the latest forms for the IRS but you updates should take into consideration what taxable items are entered and check for updates to those items only, no to the whole tax code. I have been a big fan of Turbo Tax and Turbo Tax Business in the past, but this year has changed my mind. My thanks to your staff who worked with me they tried hard but and worked with me for hours but in the end could not solve the problem. I am mailing my taxes to the IRS tomorrow.
Date published: 2023-02-28
Rated 1 out of 5 by from Bad experience really annoying to use and expensive. Should not be $117 to file
Date published: 2023-02-28
Rated 5 out of 5 by from tts easy and costs less I prefer to do my own taxes. With Turbotax its easy to do. It cost less than paying someone else to do them.
Date published: 2023-02-28
Rated 5 out of 5 by from Premier Live Assist was AWESOME! PRETTY STRAIGHT FORWARD. NEEDED HELP W 3 ISSUES, AND TAX EXPERTS RESOLVED MY ISSUES WITH CLARITY AND WELL-EXPLAINED.
Date published: 2023-02-28
Rated 5 out of 5 by from turbo tax is easy very easy and checks for mistakes i think turbo tax was amazing easy way to do my taxes with this being my first year
Date published: 2023-02-28
Rated 1 out of 5 by from Don't Use Turbo Tax Through the Credit Karma App Last time I used Credit Karma for filling my taxes and it was completely free. This year I tried to do the same thing but instead of linking me with the TurboTax free edition, I was linked to an edition that was going to charge me $69.00 for a simple return. I did talk with the “Tax Filing Experts” at Turbo Tax and even they couldn’t change it so that I wouldn’t get charged that insane amount of money for what’s called a ‘simple return’. They made me fill in all the info again, for a third time, and they wanted me to do it by hand, wasting more of my time and it still did not work. They said to contact Credit Karma, but what I ended up having to do was delete/cancel my account through the Intuit website. After it was canceled I recreated my account directly from the TurboTax website(instead of Credit Karma), and then I was able to file my taxes for free. It took a lot longer than the 29 minutes estimated.
Date published: 2023-02-28
Rated 1 out of 5 by from Horrible experience Never have I had this much trouble filing a tax return as I have filing my 2022 return
Date published: 2023-02-28
Rated 2 out of 5 by from Why is this so much more expensive than previously I could not input my local taxes properly in order to do my district tax, Turbo tax made me select options to up my fee which did not even serve my situation well, the fee was a 100% increase than previous years Ive used turbo tax. I will be getting my taxes done locally in the future.
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 9222