TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from this is a great tool for taxes well, the person that had helped me was very nice and was very helpful. and it took less time than I was expecting to get it done.
Date published: 2021-02-24
Rated 2 out of 5 by from Needs Development I like it, but there is a definite need for development on the software. Attention needs to be given to the 109-MSIC section. If you open the form and discover that you don't need it, the system will not let you e- file later in the process. After reviewing the Business income section and selecting that you do not need to fill out an 1099- MISC form, the system will not save that response unless you close that section and click "continue" across the entire federal filing section.
Date published: 2021-02-24
Rated 5 out of 5 by from Amazing and easy service! Thus service makes it quick and easy to file my taxes. I keep coming back to this service after 4 years and never regret it.
Date published: 2021-02-24
Rated 4 out of 5 by from Great I liked the experience and I also loved that it was FREE!
Date published: 2021-02-24
Rated 3 out of 5 by from Worth it At first I had some issues in the beginning that was having me feel disappointed in the service. However, it was able to get fixed up and then from there I received better service and im thankful for all the help I received from a turbo tax expert
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is the best recommended The best first time doing my taxes and totally recommended. I would do my taxes again with them thanks turbo tax
Date published: 2021-02-24
Rated 2 out of 5 by from weak tech support My State tax File has been reviewed for several times, but when I e-filed it, it was rejected several times. Turbo tax did not give me proper way to solve this problem, when I cannot make a phone call to the online CPA.
Date published: 2021-02-24
Rated 1 out of 5 by from Great Idea, Terrible Planning It took us sooo long to get our taxes done compared to us just doing them. We went through 3 tax experts before our taxes were done. The customer service agent explained that they were so overwhelmed that the tax experts were behind and not realizing they had clients. Sooo, we got over looked and tossed around. All in all the service cost us over 400.00, 4x as much as we typically pay, and we got the same tax return amount we typically do.
Date published: 2021-02-24
Rated 4 out of 5 by from Tuber taxes helped Tuber taxes was pretty easy but I wish it was better with texting and not having to make calls
Date published: 2021-02-24
Rated 3 out of 5 by from They should name I turbo tax almost iive My experience with turbo tax live was they made the phone call two days early so I missed it. But my expert Mohammad was pretty fair I believe and got me the most out of our situation the only thing I didn't like was it took a full day to get an answer but overall a good experience!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 9188
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from this is a great tool for taxes well, the person that had helped me was very nice and was very helpful. and it took less time than I was expecting to get it done.
Date published: 2021-02-24
Rated 2 out of 5 by from Needs Development I like it, but there is a definite need for development on the software. Attention needs to be given to the 109-MSIC section. If you open the form and discover that you don't need it, the system will not let you e- file later in the process. After reviewing the Business income section and selecting that you do not need to fill out an 1099- MISC form, the system will not save that response unless you close that section and click "continue" across the entire federal filing section.
Date published: 2021-02-24
Rated 5 out of 5 by from Amazing and easy service! Thus service makes it quick and easy to file my taxes. I keep coming back to this service after 4 years and never regret it.
Date published: 2021-02-24
Rated 4 out of 5 by from Great I liked the experience and I also loved that it was FREE!
Date published: 2021-02-24
Rated 3 out of 5 by from Worth it At first I had some issues in the beginning that was having me feel disappointed in the service. However, it was able to get fixed up and then from there I received better service and im thankful for all the help I received from a turbo tax expert
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is the best recommended The best first time doing my taxes and totally recommended. I would do my taxes again with them thanks turbo tax
Date published: 2021-02-24
Rated 2 out of 5 by from weak tech support My State tax File has been reviewed for several times, but when I e-filed it, it was rejected several times. Turbo tax did not give me proper way to solve this problem, when I cannot make a phone call to the online CPA.
Date published: 2021-02-24
Rated 1 out of 5 by from Great Idea, Terrible Planning It took us sooo long to get our taxes done compared to us just doing them. We went through 3 tax experts before our taxes were done. The customer service agent explained that they were so overwhelmed that the tax experts were behind and not realizing they had clients. Sooo, we got over looked and tossed around. All in all the service cost us over 400.00, 4x as much as we typically pay, and we got the same tax return amount we typically do.
Date published: 2021-02-24
Rated 4 out of 5 by from Tuber taxes helped Tuber taxes was pretty easy but I wish it was better with texting and not having to make calls
Date published: 2021-02-24
Rated 3 out of 5 by from They should name I turbo tax almost iive My experience with turbo tax live was they made the phone call two days early so I missed it. But my expert Mohammad was pretty fair I believe and got me the most out of our situation the only thing I didn't like was it took a full day to get an answer but overall a good experience!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 9188