TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great Experience Every Time Great experience. All questions easily answered by the system. For those with a simple tax return I couldn't recommend more.
Date published: 2022-04-18
Rated 4 out of 5 by from good it was easy to do from start to finishfhjdrfjtrtdtjur
Date published: 2022-04-18
Rated 3 out of 5 by from Added a fee w/o my consent This is my third year using TurboTax, and for the most part I like it because it is easy to use and helps me file my taxes quickly. However, this time around I noticed that they added a $44 “Premium Services Benefit” charge to my fees without my consent. When I clicked the “remove” button, the screen went blank and ultimately did not remove the fee. This led to me being on an hour-long call with a customer service rep (whom was really kind by the way) and she ended up just giving me a discount code since no one could erase the charge. This was incredibly time consuming and made me lose some trust in TurboTax. This is a reminder to ALWAYS be checking for fees and charges before you file!
Date published: 2022-04-18
Rated 5 out of 5 by from So easy to use Love how quick and easy it is. Really guides you through the whole process. Great pricing, as well!
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome!! Love TurboTax! They make filing your taxes simple!!
Date published: 2022-04-18
Rated 5 out of 5 by from RurboTax is Fantastic! It is SO simple, especially with the way it automatically imports the personal data and data from my return from last year. I plan to continue to use it forever. It is much better than other similar products. I have two suggestions, however. First, please make it clearer on the conclusion page after I've entered my Itemized Deductions, that, if there's no tax consequence difference between filing the Standard Deduction versus using my Itemized deductions, that TurboTax defaults to using the Standard Deduction, EVEN if my Itemized Deductions are larger than the Standard Deduction. If my tax liability is no different (e,g, zero tax liability), then it would be simpler to use the Standard Deduction. My second suggestion has to do with my California return, and is related to my first concern above. If I've chosen to use the Standard Deduction for my Federal return, please make it VERY CLEAR that you will use my Itemized Deductions for my California return when you finish it up so I can go back and claim more deductions, if necessary. In my case, I owed zero on my Federal Return, so I used my Standard Deduction. If I needed to use my Itemized Deductions to reduce my California tax liability, YOU NEED TO TELL ME THAT. before I find out only when I go to print out my returns.
Date published: 2022-04-18
Rated 1 out of 5 by from TurboTax sucks When I first started filing with TurboTax it was free, then it was like $10, then it was $30… now when everyone needs THEIR money the most TurboTax has gone up to $147 for me to file this year. I made less than $25,000 this year!
Date published: 2022-04-18
Rated 5 out of 5 by from I love TurboTax As a long-time user, I'm always impressed with the improvements from one year to the next.
Date published: 2022-04-18
Rated 2 out of 5 by from Thought there was still a free version? Turbotax is convenient, but the "upgrade to premium" or whatever prompts are annoying and confusing. I thought there was still a free version, but at no time was I given that option.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is simple and easy to use. I used the free filing option and managed to complete my simple tax return with ease.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 9186
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Experience Every Time Great experience. All questions easily answered by the system. For those with a simple tax return I couldn't recommend more.
Date published: 2022-04-18
Rated 4 out of 5 by from good it was easy to do from start to finishfhjdrfjtrtdtjur
Date published: 2022-04-18
Rated 3 out of 5 by from Added a fee w/o my consent This is my third year using TurboTax, and for the most part I like it because it is easy to use and helps me file my taxes quickly. However, this time around I noticed that they added a $44 “Premium Services Benefit” charge to my fees without my consent. When I clicked the “remove” button, the screen went blank and ultimately did not remove the fee. This led to me being on an hour-long call with a customer service rep (whom was really kind by the way) and she ended up just giving me a discount code since no one could erase the charge. This was incredibly time consuming and made me lose some trust in TurboTax. This is a reminder to ALWAYS be checking for fees and charges before you file!
Date published: 2022-04-18
Rated 5 out of 5 by from So easy to use Love how quick and easy it is. Really guides you through the whole process. Great pricing, as well!
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome!! Love TurboTax! They make filing your taxes simple!!
Date published: 2022-04-18
Rated 5 out of 5 by from RurboTax is Fantastic! It is SO simple, especially with the way it automatically imports the personal data and data from my return from last year. I plan to continue to use it forever. It is much better than other similar products. I have two suggestions, however. First, please make it clearer on the conclusion page after I've entered my Itemized Deductions, that, if there's no tax consequence difference between filing the Standard Deduction versus using my Itemized deductions, that TurboTax defaults to using the Standard Deduction, EVEN if my Itemized Deductions are larger than the Standard Deduction. If my tax liability is no different (e,g, zero tax liability), then it would be simpler to use the Standard Deduction. My second suggestion has to do with my California return, and is related to my first concern above. If I've chosen to use the Standard Deduction for my Federal return, please make it VERY CLEAR that you will use my Itemized Deductions for my California return when you finish it up so I can go back and claim more deductions, if necessary. In my case, I owed zero on my Federal Return, so I used my Standard Deduction. If I needed to use my Itemized Deductions to reduce my California tax liability, YOU NEED TO TELL ME THAT. before I find out only when I go to print out my returns.
Date published: 2022-04-18
Rated 1 out of 5 by from TurboTax sucks When I first started filing with TurboTax it was free, then it was like $10, then it was $30… now when everyone needs THEIR money the most TurboTax has gone up to $147 for me to file this year. I made less than $25,000 this year!
Date published: 2022-04-18
Rated 5 out of 5 by from I love TurboTax As a long-time user, I'm always impressed with the improvements from one year to the next.
Date published: 2022-04-18
Rated 2 out of 5 by from Thought there was still a free version? Turbotax is convenient, but the "upgrade to premium" or whatever prompts are annoying and confusing. I thought there was still a free version, but at no time was I given that option.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is simple and easy to use. I used the free filing option and managed to complete my simple tax return with ease.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 9186