TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Our one and only choice for help filing taxes! We have used Turbo Tax for many years, and it gets better every year. We will continue to use it exclusively. Makes e-filing a breeze!
Date published: 2022-04-11
Rated 5 out of 5 by from Easy to use Very easy to use and was extremely helpful in explaining the tax law changes this year’s
Date published: 2022-04-11
Rated 2 out of 5 by from HARDER TO FOLLOW COULDN'T FIND THINGS EASY, COULDN'T SOMETHING AT ALL. NO EASY TO ASK QUESTIONS.
Date published: 2022-04-11
Rated 5 out of 5 by from Great experience Very Easy to file!!! Great software! It explains everything!1
Date published: 2022-04-11
Rated 4 out of 5 by from easy to use-until I needed to access 2020 return I was having a smooth filing experience until I needed to access my return from last year to fill in an amount to calculate a kicker credit for my Oregon return. Apparently I had filed with a different user name last year, and I got stuck in a loop where turbotax wanted me to set up new passwords and kept reverting me to my current account, claiming I didn't fie with Turbotax last year. I spent HOURS trying to access last years return. How can it be so hard to track when Turbotax has my name, birthday, email, SSN etc. I tried to call a rep, but couldn't get through to a real person. FINALLY we found the misplaced paper copy of last years return and solved the problem. This was a very frustrating experience!
Date published: 2022-04-11
Rated 5 out of 5 by from Use it Every Year Very easy and quick to do! Understood everythnig and they got me my biggest return possible.
Date published: 2022-04-11
Rated 3 out of 5 by from Ugh. I wanted to love TurboTax. The process of doing my taxes was in itself pretty easy, I never would have been able to do it myself without this site. What I do not appreciate, however, is that while I thought I was going to be able to file for free, I had to pay for TurboTax Deluxe because I got a tax credit. Paying cost me more than the credit gave me. So thanks.
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent as always Although I ended up submitting the Standard Deduction - I entered all my information for a regular submission to save all my information for future purposes - easy to use as always
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax I have been using TurboTax for many years. It is easy to use and gets the job done.
Date published: 2022-04-11
Rated 4 out of 5 by from Normally a 5 star In the past I have given Turbo Tax a 5 star rating, but this year I dropped a star because I found 4 areas that need fixing. Luckily, I know how to go to the forms and fix the problems, but for someone who is inexperienced this could be a problem. I did talk to a tax expert at Turbo Tax; he was very nice, but since my problem was more technical, he couldn't help me. He said he would send that particular problem to the techs. I still appreciate using Turbo Tax; it's better than writing the forms out by hand. It also makes me check things more carefully.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 9173
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Our one and only choice for help filing taxes! We have used Turbo Tax for many years, and it gets better every year. We will continue to use it exclusively. Makes e-filing a breeze!
Date published: 2022-04-11
Rated 5 out of 5 by from Easy to use Very easy to use and was extremely helpful in explaining the tax law changes this year’s
Date published: 2022-04-11
Rated 2 out of 5 by from HARDER TO FOLLOW COULDN'T FIND THINGS EASY, COULDN'T SOMETHING AT ALL. NO EASY TO ASK QUESTIONS.
Date published: 2022-04-11
Rated 5 out of 5 by from Great experience Very Easy to file!!! Great software! It explains everything!1
Date published: 2022-04-11
Rated 4 out of 5 by from easy to use-until I needed to access 2020 return I was having a smooth filing experience until I needed to access my return from last year to fill in an amount to calculate a kicker credit for my Oregon return. Apparently I had filed with a different user name last year, and I got stuck in a loop where turbotax wanted me to set up new passwords and kept reverting me to my current account, claiming I didn't fie with Turbotax last year. I spent HOURS trying to access last years return. How can it be so hard to track when Turbotax has my name, birthday, email, SSN etc. I tried to call a rep, but couldn't get through to a real person. FINALLY we found the misplaced paper copy of last years return and solved the problem. This was a very frustrating experience!
Date published: 2022-04-11
Rated 5 out of 5 by from Use it Every Year Very easy and quick to do! Understood everythnig and they got me my biggest return possible.
Date published: 2022-04-11
Rated 3 out of 5 by from Ugh. I wanted to love TurboTax. The process of doing my taxes was in itself pretty easy, I never would have been able to do it myself without this site. What I do not appreciate, however, is that while I thought I was going to be able to file for free, I had to pay for TurboTax Deluxe because I got a tax credit. Paying cost me more than the credit gave me. So thanks.
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent as always Although I ended up submitting the Standard Deduction - I entered all my information for a regular submission to save all my information for future purposes - easy to use as always
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax I have been using TurboTax for many years. It is easy to use and gets the job done.
Date published: 2022-04-11
Rated 4 out of 5 by from Normally a 5 star In the past I have given Turbo Tax a 5 star rating, but this year I dropped a star because I found 4 areas that need fixing. Luckily, I know how to go to the forms and fix the problems, but for someone who is inexperienced this could be a problem. I did talk to a tax expert at Turbo Tax; he was very nice, but since my problem was more technical, he couldn't help me. He said he would send that particular problem to the techs. I still appreciate using Turbo Tax; it's better than writing the forms out by hand. It also makes me check things more carefully.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 9173