TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great job Had one small issue, asked for them to call me and they were very helpful and quick!
Date published: 2021-03-02
Rated 4 out of 5 by from Good, but could use a live chat While I understand to chat with a tax professional was offered in a more expensive version of TurboTax, one improvement would be to offer a live chat for all versions, not for tax specific knowledge, but more for technical support. I ran into something in my return, a random $11 that was listed under the deduction overview section of my medical deductions, yet because I knew the standard deduction was better, I never entered this $11 anywhere. I clicked through every field in the medical deductions section and found no $11 value. So eventually, I just had to itemize and put real numbers in this section regardless of the fact that I was taking the standard deduction, purely to fix this $11 that came out of nowhere. Would have loved to speak with a technical support agent in a live chat so they could have helped me find where this inaccuracy was coming from and saved me from having to do so much extra work.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax makes it Simple and Easy Easy to use and they provided quick assistance and guidance in filing my taxes on line.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo is awesome! Easy and fast! I would recommend everyone try Turbo Tax! Its the way to go!
Date published: 2021-03-02
Rated 4 out of 5 by from TurboTax helps guide you through your tax submissi I wish it were easier to go form by form with out the questions in the guided format. Maybe there is a way and its just user error. Anyway I like TurboTax and have been using their income tax software for years.,
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax great Easy to use. Walks you right through the filling process.
Date published: 2021-03-02
Rated 5 out of 5 by from Quick, easy and helpful! It was quick and easy and I was comfortable with all the safety measure in place.
Date published: 2021-03-02
Rated 5 out of 5 by from easy to use Easy instructions to follow, not difficult. Fast results.
Date published: 2021-03-02
Rated 5 out of 5 by from Always great! Great experience. Helpful. Easy. Makes me feel like an accountant!
Date published: 2021-03-02
Rated 1 out of 5 by from Way too costly It took only about an hour to go through and they charged me $150 total. Much too expensive for such a basic filing. It just keeps adding for simple things. One item added $50
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 9167
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great job Had one small issue, asked for them to call me and they were very helpful and quick!
Date published: 2021-03-02
Rated 4 out of 5 by from Good, but could use a live chat While I understand to chat with a tax professional was offered in a more expensive version of TurboTax, one improvement would be to offer a live chat for all versions, not for tax specific knowledge, but more for technical support. I ran into something in my return, a random $11 that was listed under the deduction overview section of my medical deductions, yet because I knew the standard deduction was better, I never entered this $11 anywhere. I clicked through every field in the medical deductions section and found no $11 value. So eventually, I just had to itemize and put real numbers in this section regardless of the fact that I was taking the standard deduction, purely to fix this $11 that came out of nowhere. Would have loved to speak with a technical support agent in a live chat so they could have helped me find where this inaccuracy was coming from and saved me from having to do so much extra work.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax makes it Simple and Easy Easy to use and they provided quick assistance and guidance in filing my taxes on line.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo is awesome! Easy and fast! I would recommend everyone try Turbo Tax! Its the way to go!
Date published: 2021-03-02
Rated 4 out of 5 by from TurboTax helps guide you through your tax submissi I wish it were easier to go form by form with out the questions in the guided format. Maybe there is a way and its just user error. Anyway I like TurboTax and have been using their income tax software for years.,
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax great Easy to use. Walks you right through the filling process.
Date published: 2021-03-02
Rated 5 out of 5 by from Quick, easy and helpful! It was quick and easy and I was comfortable with all the safety measure in place.
Date published: 2021-03-02
Rated 5 out of 5 by from easy to use Easy instructions to follow, not difficult. Fast results.
Date published: 2021-03-02
Rated 5 out of 5 by from Always great! Great experience. Helpful. Easy. Makes me feel like an accountant!
Date published: 2021-03-02
Rated 1 out of 5 by from Way too costly It took only about an hour to go through and they charged me $150 total. Much too expensive for such a basic filing. It just keeps adding for simple things. One item added $50
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 9167