TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Bad experience with customer service I am very disappointed with my experience this year filing with you guys, this is my 4th year filing and i decided to pay more to get help with live agents in case I needed the extra support for filing this year due to all the COVID 19 stimulus and credits that were giving out last year. I requested a call from an agent twice and never received a call, and when i decided to do the live chat instead, half way through the agent that was helping me asked me a question and replied with a "ok" and ended the chat. I just finished my return trusting I did a good job but was super disappointed on your customer service, I basicly paid extra money to not even get the help i paid for.
Date published: 2022-02-21
Rated 5 out of 5 by from Turbo Tax is the Best! I was engaged with a Turbo Tax expert, a CPA. She answered all my questions and verified my tax returns at the same time. All of my questions have been answered, and was so happy to get a tax expert via Chat. It was indeed a wonderful and pleasant experience to get my questions answered.
Date published: 2022-02-21
Rated 5 out of 5 by from turbotax was quick and easy turbotax made filing easy, and it was free to file federal and state.
Date published: 2022-02-21
Rated 4 out of 5 by from TurboTax more efficient I feel it made things easier to understand and find and asked a lot of indepth question. So I feel it was very thorough
Date published: 2022-02-21
Rated 1 out of 5 by from fast and easy ill continue to use this every year ........................................
Date published: 2022-02-21
Rated 5 out of 5 by from Very easy to use I have a very simple return, so it doesn't make sense to pay someone to do my taxes. However, knowing that there is often times free help or advice really puts my mind at ease. I've been using TurboTax for years
Date published: 2022-02-21
Rated 5 out of 5 by from Turbo Tax is user friendly User friendly for someone that is not familiar with computer programs
Date published: 2022-02-21
Rated 5 out of 5 by from Easy and free Super easy and free. Totally recommend turbo tax to anyone who wants to do their own taxes
Date published: 2022-02-21
Rated 5 out of 5 by from I love turbo Tax I have almost 10 years doing my taxes with Turbo Tax with no problem and ZI like the way they conduct all the reviews
Date published: 2022-02-21
Rated 5 out of 5 by from Love TurboTax! Easy.finds your W2. Gives mini explanations. Excellent!
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 9158
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Bad experience with customer service I am very disappointed with my experience this year filing with you guys, this is my 4th year filing and i decided to pay more to get help with live agents in case I needed the extra support for filing this year due to all the COVID 19 stimulus and credits that were giving out last year. I requested a call from an agent twice and never received a call, and when i decided to do the live chat instead, half way through the agent that was helping me asked me a question and replied with a "ok" and ended the chat. I just finished my return trusting I did a good job but was super disappointed on your customer service, I basicly paid extra money to not even get the help i paid for.
Date published: 2022-02-21
Rated 5 out of 5 by from Turbo Tax is the Best! I was engaged with a Turbo Tax expert, a CPA. She answered all my questions and verified my tax returns at the same time. All of my questions have been answered, and was so happy to get a tax expert via Chat. It was indeed a wonderful and pleasant experience to get my questions answered.
Date published: 2022-02-21
Rated 5 out of 5 by from turbotax was quick and easy turbotax made filing easy, and it was free to file federal and state.
Date published: 2022-02-21
Rated 4 out of 5 by from TurboTax more efficient I feel it made things easier to understand and find and asked a lot of indepth question. So I feel it was very thorough
Date published: 2022-02-21
Rated 1 out of 5 by from fast and easy ill continue to use this every year ........................................
Date published: 2022-02-21
Rated 5 out of 5 by from Very easy to use I have a very simple return, so it doesn't make sense to pay someone to do my taxes. However, knowing that there is often times free help or advice really puts my mind at ease. I've been using TurboTax for years
Date published: 2022-02-21
Rated 5 out of 5 by from Turbo Tax is user friendly User friendly for someone that is not familiar with computer programs
Date published: 2022-02-21
Rated 5 out of 5 by from Easy and free Super easy and free. Totally recommend turbo tax to anyone who wants to do their own taxes
Date published: 2022-02-21
Rated 5 out of 5 by from I love turbo Tax I have almost 10 years doing my taxes with Turbo Tax with no problem and ZI like the way they conduct all the reviews
Date published: 2022-02-21
Rated 5 out of 5 by from Love TurboTax! Easy.finds your W2. Gives mini explanations. Excellent!
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 9158