TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Disappointed once again It appears you don't make any effort to make TT more user-friendly year to year. For example, every time you complete an entry section, rather than send me to the next section, I get sent back to the top of the entry category. Also, when you complete any entry, the "Continue" key is beyond the view of the current screen and you must arrow down to access the "Continue" key. Also, I have a touch screen but I can't use it and must arrow around the screen - VERY IRRITATING". Just continually disappointed in TT but I am stuck with it.
Date published: 2022-04-08
Rated 5 out of 5 by from Great service Great service and easy to use would absolutely recommend especially to those delving into stocks and crypto.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbotax was very easy to use Awesome This is a great product easy to use and I did not use the live CPA, but its nice to know you can get help
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax is good but needs some updates. Most of the program is great, however, the investment side has some problems with K-1s. Admittedly, the IRS has not been timely in what they want for 2021 regarding K-1s and K-3s, but sending an error message when Box 16 is checked which all the K-1s I received did is misleading and stressful. Having to go outside of the program to find out that the IRS issued a statement in February that said they do not need the K-3s for 2021 and you didn't address it in the code is rediculous.
Date published: 2022-04-08
Rated 5 out of 5 by from Firs time use, easy to use Very easy to use, help its always available, wish i would have use this years ago
Date published: 2022-04-08
Rated 2 out of 5 by from Poor pricing transparency The pricing structure is poorly explained. It starts with a $399.00 live tax preparation offer but fees keep adding up with every extra form. At the end of the day, we ended up paying $712.00, for a semi-complex federal return with one state with MaxDefense. On the other hand, our tax expert was great! Please provide the breakdown of all the costs including state and Max Defense upfront and not near the end of the process so we can make an enlightened decision.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy to use and understand They helped me out with every little step of the way.
Date published: 2022-04-08
Rated 5 out of 5 by from easier than ever The latest updates make this easier and more user friendly than ever
Date published: 2022-04-08
Rated 4 out of 5 by from Convenient!! Turbo tax was very convenient for me this year! I have been too busy to swing by the old tax preparers office. The experience with turbo tax was fairly easy. Maybe add a bit more explanation cues.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax Is so Helpful!! I have been divorced and on my own for the last 4 years and on a single income turbo tax has made tax season not scary for me and so reliable for me to use.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 9154
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Disappointed once again It appears you don't make any effort to make TT more user-friendly year to year. For example, every time you complete an entry section, rather than send me to the next section, I get sent back to the top of the entry category. Also, when you complete any entry, the "Continue" key is beyond the view of the current screen and you must arrow down to access the "Continue" key. Also, I have a touch screen but I can't use it and must arrow around the screen - VERY IRRITATING". Just continually disappointed in TT but I am stuck with it.
Date published: 2022-04-08
Rated 5 out of 5 by from Great service Great service and easy to use would absolutely recommend especially to those delving into stocks and crypto.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbotax was very easy to use Awesome This is a great product easy to use and I did not use the live CPA, but its nice to know you can get help
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax is good but needs some updates. Most of the program is great, however, the investment side has some problems with K-1s. Admittedly, the IRS has not been timely in what they want for 2021 regarding K-1s and K-3s, but sending an error message when Box 16 is checked which all the K-1s I received did is misleading and stressful. Having to go outside of the program to find out that the IRS issued a statement in February that said they do not need the K-3s for 2021 and you didn't address it in the code is rediculous.
Date published: 2022-04-08
Rated 5 out of 5 by from Firs time use, easy to use Very easy to use, help its always available, wish i would have use this years ago
Date published: 2022-04-08
Rated 2 out of 5 by from Poor pricing transparency The pricing structure is poorly explained. It starts with a $399.00 live tax preparation offer but fees keep adding up with every extra form. At the end of the day, we ended up paying $712.00, for a semi-complex federal return with one state with MaxDefense. On the other hand, our tax expert was great! Please provide the breakdown of all the costs including state and Max Defense upfront and not near the end of the process so we can make an enlightened decision.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy to use and understand They helped me out with every little step of the way.
Date published: 2022-04-08
Rated 5 out of 5 by from easier than ever The latest updates make this easier and more user friendly than ever
Date published: 2022-04-08
Rated 4 out of 5 by from Convenient!! Turbo tax was very convenient for me this year! I have been too busy to swing by the old tax preparers office. The experience with turbo tax was fairly easy. Maybe add a bit more explanation cues.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax Is so Helpful!! I have been divorced and on my own for the last 4 years and on a single income turbo tax has made tax season not scary for me and so reliable for me to use.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 9154