TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from :) process was easy and simple, unlike the rest of my life
Date published: 2022-04-07
Rated 5 out of 5 by from turbo tax is the bomb. awesome after lots of stress about taxes this year over several out of the norm situations i found turbo tax better than trying to use h and r block
Date published: 2022-04-07
Rated 4 out of 5 by from Good except e-file glitch I've been a TurboTax customer for many years. Overall, I have found TurboTax quite good, using the interview to prompt me to be thorough, but allowing me to access topics and forms directly when needed. The explanations in the help are generally good, as well. Occasionally, however, I've had difficulties with the software or the help. For example, the help on dealing with college tuition and expenses could be much better. And this year my e-file kept failing with a very cryptic error message -- "cancelled, Looks like we've had a technical hiccup." -- that defied debugging! I fixed it only by *manually* initiating an update of the software. E-filing successfully is pretty basic functionality that should be FULLY tested and working in the base version *before* early April! C'mon, Intuit -- you can do better with thorough testing!
Date published: 2022-04-07
Rated 5 out of 5 by from We love Turbotax! We have used it for years and will continue!!! First year using the full service. So helpful!!!!
Date published: 2022-04-07
Rated 5 out of 5 by from I'm ok with turbo tax One of your female online reps walked me through my taxes online and she was awesome, no complaints. I recommend her and turbo tax to anybody.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is great I have been using TurboTax for 15 years or so and find it very easy to use.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Review Good Product Good Product Good Product Good Product
Date published: 2022-04-07
Rated 4 out of 5 by from Great TurboTax is a great app!!! It’s way better than th
Date published: 2022-04-07
Rated 5 out of 5 by from Used them for years Having used them for years it is easy to file the next years taxes. and click and you are have way there.
Date published: 2022-04-07
Rated 4 out of 5 by from Better than H&R Block Tax Software Overall, Turbo Tax does a better job at explaining "tax lingo", explaining why they're asking for something, giving you more choices, being more deliberate with the choices you make. In an exact comparison, it saves you more money. It also explains the breakdown for what the numbers are doing and why. The only part that didn't make sense was when you're importing your W2s, and the software doesn't mask your SSN# but masks the salary amount of box 1 of the W2 (which makes entering the figure and hoping you typed it correctly an extreme challenge); along with no guidance as to entering a decimal with cents or a rounded dollar amount (leaving the user to guess and hope they got it right). Other than that, most everything made sense and was easy enough to navigate forwards and backwards. I will be using Turbo Tax from now on!
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 9153
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from :) process was easy and simple, unlike the rest of my life
Date published: 2022-04-07
Rated 5 out of 5 by from turbo tax is the bomb. awesome after lots of stress about taxes this year over several out of the norm situations i found turbo tax better than trying to use h and r block
Date published: 2022-04-07
Rated 4 out of 5 by from Good except e-file glitch I've been a TurboTax customer for many years. Overall, I have found TurboTax quite good, using the interview to prompt me to be thorough, but allowing me to access topics and forms directly when needed. The explanations in the help are generally good, as well. Occasionally, however, I've had difficulties with the software or the help. For example, the help on dealing with college tuition and expenses could be much better. And this year my e-file kept failing with a very cryptic error message -- "cancelled, Looks like we've had a technical hiccup." -- that defied debugging! I fixed it only by *manually* initiating an update of the software. E-filing successfully is pretty basic functionality that should be FULLY tested and working in the base version *before* early April! C'mon, Intuit -- you can do better with thorough testing!
Date published: 2022-04-07
Rated 5 out of 5 by from We love Turbotax! We have used it for years and will continue!!! First year using the full service. So helpful!!!!
Date published: 2022-04-07
Rated 5 out of 5 by from I'm ok with turbo tax One of your female online reps walked me through my taxes online and she was awesome, no complaints. I recommend her and turbo tax to anybody.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is great I have been using TurboTax for 15 years or so and find it very easy to use.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Review Good Product Good Product Good Product Good Product
Date published: 2022-04-07
Rated 4 out of 5 by from Great TurboTax is a great app!!! It’s way better than th
Date published: 2022-04-07
Rated 5 out of 5 by from Used them for years Having used them for years it is easy to file the next years taxes. and click and you are have way there.
Date published: 2022-04-07
Rated 4 out of 5 by from Better than H&R Block Tax Software Overall, Turbo Tax does a better job at explaining "tax lingo", explaining why they're asking for something, giving you more choices, being more deliberate with the choices you make. In an exact comparison, it saves you more money. It also explains the breakdown for what the numbers are doing and why. The only part that didn't make sense was when you're importing your W2s, and the software doesn't mask your SSN# but masks the salary amount of box 1 of the W2 (which makes entering the figure and hoping you typed it correctly an extreme challenge); along with no guidance as to entering a decimal with cents or a rounded dollar amount (leaving the user to guess and hope they got it right). Other than that, most everything made sense and was easy enough to navigate forwards and backwards. I will be using Turbo Tax from now on!
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 9153