TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbotax us convenient Turbotax was easy to use and the chat was very helpful to get my questions answered.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use Very easy to use. Finished in 15 minutes. I will definitely use again next year
Date published: 2022-04-17
Rated 3 out of 5 by from Some questions could be much more clear. Some questions could be much more clear. No good method to ask a question or search for clarity.
Date published: 2022-04-17
Rated 4 out of 5 by from Easy and simple TurboTax is easy and simple to use! I have been using their website for over 3 years now to file my taxes! Taxes are never fun to do but TurboTax makes it as simple as it could be to help you file your taxes accurately. The live agents are also very helpful during the process if you ever have any questions and are eager to help! Definitely recommend TurboTax to all who are looking to do their own taxes.
Date published: 2022-04-17
Rated 4 out of 5 by from Good Product Got me through the necessary steps fairly easily. Backdoor Roth IRA's are complicated though, they need to change the language of the questions to make it easier to document these.
Date published: 2022-04-17
Rated 5 out of 5 by from Highly Recommend TurboTax I am self-employed and have been using TurboTax for more than 10 years and expect to continue to do so due to the ease of use and ability to speak with a live expert to help me with my questions. Although it may seem expensive, my whole family is self-employed and we all find value in it since taxes can be complicated as the rules change every year. TurboTax also provides many options to get information. This year the tax expert I spoke with was patient, thorough and took the time to review my return and answered all my questions. I also like how turbtoTax allows me to start and stop and progress according to my schedule. I expect to continue to use it as long as needed.
Date published: 2022-04-17
Rated 3 out of 5 by from Update problems Does fine doing taxes. But the automatic update kept failing. Finally, after spending almost an hour on the phone with Intuit, we uninstalled and reinstalled on a different drive in order to get the update to succeed. Also, it's very frustrating to pay for the product and then have to pay again every year to e-file a state, even though the product "includes one free state".
Date published: 2022-04-17
Rated 5 out of 5 by from very user friendly and detail oriented excellent experience very simple to navigate very detailed
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax has been better in the past. In past years, at the end of this experience, you would compare years I had filed with one another, noting where there were changes or discrepancies. I appreciated that comparison, which has disappeared. Please bring it back.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy Simple and easy to use. Great directions and support.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 916
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax us convenient Turbotax was easy to use and the chat was very helpful to get my questions answered.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy to use Very easy to use. Finished in 15 minutes. I will definitely use again next year
Date published: 2022-04-17
Rated 3 out of 5 by from Some questions could be much more clear. Some questions could be much more clear. No good method to ask a question or search for clarity.
Date published: 2022-04-17
Rated 4 out of 5 by from Easy and simple TurboTax is easy and simple to use! I have been using their website for over 3 years now to file my taxes! Taxes are never fun to do but TurboTax makes it as simple as it could be to help you file your taxes accurately. The live agents are also very helpful during the process if you ever have any questions and are eager to help! Definitely recommend TurboTax to all who are looking to do their own taxes.
Date published: 2022-04-17
Rated 4 out of 5 by from Good Product Got me through the necessary steps fairly easily. Backdoor Roth IRA's are complicated though, they need to change the language of the questions to make it easier to document these.
Date published: 2022-04-17
Rated 5 out of 5 by from Highly Recommend TurboTax I am self-employed and have been using TurboTax for more than 10 years and expect to continue to do so due to the ease of use and ability to speak with a live expert to help me with my questions. Although it may seem expensive, my whole family is self-employed and we all find value in it since taxes can be complicated as the rules change every year. TurboTax also provides many options to get information. This year the tax expert I spoke with was patient, thorough and took the time to review my return and answered all my questions. I also like how turbtoTax allows me to start and stop and progress according to my schedule. I expect to continue to use it as long as needed.
Date published: 2022-04-17
Rated 3 out of 5 by from Update problems Does fine doing taxes. But the automatic update kept failing. Finally, after spending almost an hour on the phone with Intuit, we uninstalled and reinstalled on a different drive in order to get the update to succeed. Also, it's very frustrating to pay for the product and then have to pay again every year to e-file a state, even though the product "includes one free state".
Date published: 2022-04-17
Rated 5 out of 5 by from very user friendly and detail oriented excellent experience very simple to navigate very detailed
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax has been better in the past. In past years, at the end of this experience, you would compare years I had filed with one another, noting where there were changes or discrepancies. I appreciated that comparison, which has disappeared. Please bring it back.
Date published: 2022-04-17
Rated 5 out of 5 by from Easy Simple and easy to use. Great directions and support.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 916