TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281609 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is easy Its really easy and helpful to have everything organized before to file taxes
Date published: 2021-03-02
Rated 5 out of 5 by from AWESOME Very user friendly! I was done in 10 minutes! Fast and easy!
Date published: 2021-03-02
Rated 2 out of 5 by from 2020 version not as easy as 2019 version I did not like the changes in the format from 2019. I had a great deal of difficulty with answering some of the questions and had to call for assistance twice - something that I haven't had to do before - very frustrating! Fortunately both assistants were very helpful and guided me through my problems. I hope that this is easier next year, I don't want to have to switch.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome Was easy and seamless. It didn't take as long as last year.
Date published: 2021-03-02
Rated 2 out of 5 by from Couple of severe bugs There were a couple of very obnoxious bugs that made this process 3 times as long as it would have taken. I've never had any issues remotely like this for years with Turbotax. I can't see paying for tax software that creates more of a headache than just filling out forms. Next year I will be considering alternatives. 1. Deferred taxes (item 18) I had to manually figure out what to enter. Instead of Turbotax filling out with the information I provided, there was a bug making me fill out the actual tax forms (what I'm paying Turbotax to avoid). The most annoying thing is that this bug has been reported for way over a month and Turbotax never fixed! 2. Whenever I would go to edit anything for my Rideshare expenses, it would leave the original and create another expense list. I had to completely delete the rideshare section to make any edits! I wasted hours figuring this out and then re-importing data from Uber/Lyft.
Date published: 2021-03-02
Rated 5 out of 5 by from Very helpful with first time users The website outline was very helpful. Very thorough with explaining every step.
Date published: 2021-03-02
Rated 5 out of 5 by from 5 Stars I had to use the help of one of the tax advisors, her name was Dawn, she helped me quickly and I was able to file.
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy to use! I was a first time tax payer and TurboTax made it very simple and easy for me to file my taxes in no time!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Worked Awesome I’ve used Turbo Tax for 15+ years and this is the best version yet
Date published: 2021-03-02
Rated 5 out of 5 by from AWSOME GOOD PLACE SAPMLE EASY WAY TO FILE YOUE TAXES VERY EASY LOVE IT I RECOMAND IT TO EVERY ONE
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 9145
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is easy Its really easy and helpful to have everything organized before to file taxes
Date published: 2021-03-02
Rated 5 out of 5 by from AWESOME Very user friendly! I was done in 10 minutes! Fast and easy!
Date published: 2021-03-02
Rated 2 out of 5 by from 2020 version not as easy as 2019 version I did not like the changes in the format from 2019. I had a great deal of difficulty with answering some of the questions and had to call for assistance twice - something that I haven't had to do before - very frustrating! Fortunately both assistants were very helpful and guided me through my problems. I hope that this is easier next year, I don't want to have to switch.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome Was easy and seamless. It didn't take as long as last year.
Date published: 2021-03-02
Rated 2 out of 5 by from Couple of severe bugs There were a couple of very obnoxious bugs that made this process 3 times as long as it would have taken. I've never had any issues remotely like this for years with Turbotax. I can't see paying for tax software that creates more of a headache than just filling out forms. Next year I will be considering alternatives. 1. Deferred taxes (item 18) I had to manually figure out what to enter. Instead of Turbotax filling out with the information I provided, there was a bug making me fill out the actual tax forms (what I'm paying Turbotax to avoid). The most annoying thing is that this bug has been reported for way over a month and Turbotax never fixed! 2. Whenever I would go to edit anything for my Rideshare expenses, it would leave the original and create another expense list. I had to completely delete the rideshare section to make any edits! I wasted hours figuring this out and then re-importing data from Uber/Lyft.
Date published: 2021-03-02
Rated 5 out of 5 by from Very helpful with first time users The website outline was very helpful. Very thorough with explaining every step.
Date published: 2021-03-02
Rated 5 out of 5 by from 5 Stars I had to use the help of one of the tax advisors, her name was Dawn, she helped me quickly and I was able to file.
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy to use! I was a first time tax payer and TurboTax made it very simple and easy for me to file my taxes in no time!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Worked Awesome I’ve used Turbo Tax for 15+ years and this is the best version yet
Date published: 2021-03-02
Rated 5 out of 5 by from AWSOME GOOD PLACE SAPMLE EASY WAY TO FILE YOUE TAXES VERY EASY LOVE IT I RECOMAND IT TO EVERY ONE
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 9145