TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Turbo Tax is confusing at times I have been using this app for years. You have made some aspects easier and others more confusing. I find it frustratingI have to pay to talk to someone when I have a question which is unfair. I selected an upgrade and didn't need it but couldn't go back and change it.
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax is super duper awesome. Easy breezy, like riding in a Cadillac on a road with no bumps or pot holes.
Date published: 2023-02-28
Rated 5 out of 5 by from Full service was great Loved how easy it was and that I got to speak to a live person
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Live was excellent I worked with a Turbo Tax Specialist know as Ms. Yang. She was extremely helpful in helping me fill out the education section for my daughter, and getting the Americal Opportunity Tax Credit to lessen my tax burden. I really appreciate what she did for me! Also, she was very courteous and professional.
Date published: 2023-02-28
Rated 5 out of 5 by from Business Package covers evreything Jessica helped me to understand, as a first-time business filer, that I needed 2 packages to complete all tax filing requirements for both federal and state business and personal returns: (1) The Business package for partnerships, S-Corps, etc., for federal & state business only (no personal returns); and (1) the SE (self-employed) package to file federal & state personal returns that have business gains/losses. Although the SE version leans towards Sole Proprietors, you can substitute business K-1(s) instead of Schedule C. All told, the cost with Live Help and Audit Defense came to: $294 (business - federal & state, plus sales tax), + $244 (SE - federal & state personal returns) + $60 (audit defense), =$598, which is a lot less that H&R Block or a CPA. You do need to know your P&L + Balance Sheet data. Otherwise, if you want TT to do your entire prep, you're looking at $1000+.
Date published: 2023-02-28
Rated 2 out of 5 by from Hidden Fees I used to love Turbo Tax. I used the Free version and then paid for state etc. as needed. Now it seems like the program just keeps adding fees even adding extra to pay with federal return. I will look elsewhere next year.
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax. Full service worked great for me! I am very pleased with my first experience with TurboTax live full service. My TurboTax Cpa was super knowledgeable and very nice. She made this a really smooth experience, and definitely saved me money with her knowledge of current tax policy. Would highly recommend!
Date published: 2023-02-28
Rated 5 out of 5 by from I LOVE Turbo TAX I didn't know where to enter a form I had gotten so I typed in my question and immediately got a response!! So many questions can be answered by the click of the button!!
Date published: 2023-02-28
Rated 5 out of 5 by from Best thing going for doing taxes Greatly simplified my life. Second year using Turbo Tax, and I'm not looking back. Investments just make filing your taxes harder every year. This takes out all the pain of trying to interpret IRS instruction sheets and hoping you don't miss something.
Date published: 2023-02-28
Rated 5 out of 5 by from Full Service TurboTax was an awesome experience! Great process. A team member walk you through determining the best tax software product that satisfies your tax needs. The CPA succinctly transfers your documents into your tax forms. You review, sign and pay at the end of your meeting.
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 9137
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax is confusing at times I have been using this app for years. You have made some aspects easier and others more confusing. I find it frustratingI have to pay to talk to someone when I have a question which is unfair. I selected an upgrade and didn't need it but couldn't go back and change it.
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax is super duper awesome. Easy breezy, like riding in a Cadillac on a road with no bumps or pot holes.
Date published: 2023-02-28
Rated 5 out of 5 by from Full service was great Loved how easy it was and that I got to speak to a live person
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Live was excellent I worked with a Turbo Tax Specialist know as Ms. Yang. She was extremely helpful in helping me fill out the education section for my daughter, and getting the Americal Opportunity Tax Credit to lessen my tax burden. I really appreciate what she did for me! Also, she was very courteous and professional.
Date published: 2023-02-28
Rated 5 out of 5 by from Business Package covers evreything Jessica helped me to understand, as a first-time business filer, that I needed 2 packages to complete all tax filing requirements for both federal and state business and personal returns: (1) The Business package for partnerships, S-Corps, etc., for federal & state business only (no personal returns); and (1) the SE (self-employed) package to file federal & state personal returns that have business gains/losses. Although the SE version leans towards Sole Proprietors, you can substitute business K-1(s) instead of Schedule C. All told, the cost with Live Help and Audit Defense came to: $294 (business - federal & state, plus sales tax), + $244 (SE - federal & state personal returns) + $60 (audit defense), =$598, which is a lot less that H&R Block or a CPA. You do need to know your P&L + Balance Sheet data. Otherwise, if you want TT to do your entire prep, you're looking at $1000+.
Date published: 2023-02-28
Rated 2 out of 5 by from Hidden Fees I used to love Turbo Tax. I used the Free version and then paid for state etc. as needed. Now it seems like the program just keeps adding fees even adding extra to pay with federal return. I will look elsewhere next year.
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax. Full service worked great for me! I am very pleased with my first experience with TurboTax live full service. My TurboTax Cpa was super knowledgeable and very nice. She made this a really smooth experience, and definitely saved me money with her knowledge of current tax policy. Would highly recommend!
Date published: 2023-02-28
Rated 5 out of 5 by from I LOVE Turbo TAX I didn't know where to enter a form I had gotten so I typed in my question and immediately got a response!! So many questions can be answered by the click of the button!!
Date published: 2023-02-28
Rated 5 out of 5 by from Best thing going for doing taxes Greatly simplified my life. Second year using Turbo Tax, and I'm not looking back. Investments just make filing your taxes harder every year. This takes out all the pain of trying to interpret IRS instruction sheets and hoping you don't miss something.
Date published: 2023-02-28
Rated 5 out of 5 by from Full Service TurboTax was an awesome experience! Great process. A team member walk you through determining the best tax software product that satisfies your tax needs. The CPA succinctly transfers your documents into your tax forms. You review, sign and pay at the end of your meeting.
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 9137