TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use The walkthrough is exceptional and its super fast!
Date published: 2021-02-22
Rated 5 out of 5 by from Easy and quick Held my hand and walked me thru every step. Wonderful!
Date published: 2021-02-22
Rated 3 out of 5 by from Easy, but a little frustrating. The platform and software that TurboTax provides made it very easy to file my taxes, but I was a little upset to find out that it wasn't free to file like it seemed to be advertised. Ishmaella at customer service was able to explain why I was charged and even gave me a discount for filing, but I think it should be posted somewhere that if you make more than the determined amount of money in a year it is not free to file. Just a little more transparency in the advertising would've made this a 5 star experience.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is awesome The live expert was awesome .She was polite and knew what she was doing. She needs a raise
Date published: 2021-02-22
Rated 1 out of 5 by from Last year for TurboTax I didn't mind when they made me upgrade a few years back. $40, no problem. Now it's $120? I'll go elsewhere
Date published: 2021-02-22
Rated 5 out of 5 by from very easy to follow it was nice,very to follow allow with the instructions you are given
Date published: 2021-02-22
Rated 5 out of 5 by from So easy... Best move I ever made! Love this product! I will be coming back next year!
Date published: 2021-02-22
Rated 2 out of 5 by from Not customer friendly. Had an issue with two questions I believe were malfunctions of the filing process. Tried to ask a question but just kept getting automated responses. Tried to contact a human being but must pay an additional fee. Why should I have to pay a fee for their possible malfunction. Had to jury rig question to continue with filing. Also was no mention of additional fee for paying Turbo Tax thru refund until end of process. Don't like surprises.
Date published: 2021-02-22
Rated 3 out of 5 by from turbo tax is fine Not easy to follow. can be confusing at times. It's costly.
Date published: 2021-02-22
Rated 2 out of 5 by from Help field was no help at all I have used TT for years and found this year navigation to be confusing. I had trouble with my foreign tax credit (all forms were imported from my financial institution). My e-file was accepted by Turbo Tax, but rejected by IRS. The email from TT about being rejected had a tab to "Fix Return", and we'll walk you through it; however there wasn't any help in why or how to fix the issue. One input on help, a private citizen, mentioned the TT software was the issue in foreign tax credits, but I asked for customer service, which wasn't any help at all. The other option TT offered, was to file by mail, which didn't make sense why that would be accepted, but e-file wasn't...
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 9116
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to use The walkthrough is exceptional and its super fast!
Date published: 2021-02-22
Rated 5 out of 5 by from Easy and quick Held my hand and walked me thru every step. Wonderful!
Date published: 2021-02-22
Rated 3 out of 5 by from Easy, but a little frustrating. The platform and software that TurboTax provides made it very easy to file my taxes, but I was a little upset to find out that it wasn't free to file like it seemed to be advertised. Ishmaella at customer service was able to explain why I was charged and even gave me a discount for filing, but I think it should be posted somewhere that if you make more than the determined amount of money in a year it is not free to file. Just a little more transparency in the advertising would've made this a 5 star experience.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is awesome The live expert was awesome .She was polite and knew what she was doing. She needs a raise
Date published: 2021-02-22
Rated 1 out of 5 by from Last year for TurboTax I didn't mind when they made me upgrade a few years back. $40, no problem. Now it's $120? I'll go elsewhere
Date published: 2021-02-22
Rated 5 out of 5 by from very easy to follow it was nice,very to follow allow with the instructions you are given
Date published: 2021-02-22
Rated 5 out of 5 by from So easy... Best move I ever made! Love this product! I will be coming back next year!
Date published: 2021-02-22
Rated 2 out of 5 by from Not customer friendly. Had an issue with two questions I believe were malfunctions of the filing process. Tried to ask a question but just kept getting automated responses. Tried to contact a human being but must pay an additional fee. Why should I have to pay a fee for their possible malfunction. Had to jury rig question to continue with filing. Also was no mention of additional fee for paying Turbo Tax thru refund until end of process. Don't like surprises.
Date published: 2021-02-22
Rated 3 out of 5 by from turbo tax is fine Not easy to follow. can be confusing at times. It's costly.
Date published: 2021-02-22
Rated 2 out of 5 by from Help field was no help at all I have used TT for years and found this year navigation to be confusing. I had trouble with my foreign tax credit (all forms were imported from my financial institution). My e-file was accepted by Turbo Tax, but rejected by IRS. The email from TT about being rejected had a tab to "Fix Return", and we'll walk you through it; however there wasn't any help in why or how to fix the issue. One input on help, a private citizen, mentioned the TT software was the issue in foreign tax credits, but I asked for customer service, which wasn't any help at all. The other option TT offered, was to file by mail, which didn't make sense why that would be accepted, but e-file wasn't...
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 9116