TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from GREAT PRODUCT and I would highly recommend it! The expert was great and provided excellent service!
Date published: 2023-02-27
Rated 5 out of 5 by from Doing taxes isn't so bad I've used Turbo Tax for several years. It's always pretty quick, even years when I've had complicated situations. Live help is always quickly and easily accessible, even when we're down to the wire on tax day, and they always answer my questions fully. I don't know why people complain so much when it's really pretty simple with Turbo Tax!
Date published: 2023-02-27
Rated 5 out of 5 by from Quick and easy! Turbo Tax makes an annoying process headache-free! I can walk away feeling confident each year I use them!
Date published: 2023-02-27
Rated 5 out of 5 by from Easy to use I have been using Turbo Tax for more than 20 year, so eazy to use.
Date published: 2023-02-27
Rated 5 out of 5 by from Great GUI and help on topics. I have been using Turbo Tax for past 6 years. It got better and helps me a lot in explaining fields and topics.
Date published: 2023-02-27
Rated 5 out of 5 by from Turbo Tax I loved Turbo Tax very user friendly. Very great service. I was intimidated, but now I feel confident that I will be able to file again next year.
Date published: 2023-02-27
Rated 3 out of 5 by from Gets the return filed High cost to file myself. I could get an accountant to do this work for the same cost. I may have to do so next year.
Date published: 2023-02-27
Rated 1 out of 5 by from 2021 Tax Return is still not received My 2021 tax return is still not received even though I have paid for the added value service for ~$180, which should include a tax expert to check my tax filing for me. 2021 W-2 tax form issued by my company was using a dummy SSN, so when IRS find this they postponed issuing my tax return no sooner than Sep 2023. I am really frustrated by this, given this is some mistakes that should have been detected by turbotax with the premium service that I paid for. I even called turbotax customer service to ask them for some reimbursement, and they rejected to make up for it in any form(no discount/refund/no nothing), because:" they could not see any issue flagged in the system". Of course, you won't! If you can, I can avoid this issue and not waste so much of my time calling IRS back and forth, and still not getting my money back. I am so disappointed at their premium service, and their customer service. I will choose a different platform the next time.
Date published: 2023-02-27
Rated 4 out of 5 by from love it love it tells me how and what bi need to do, it makes it easy
Date published: 2023-02-27
Rated 5 out of 5 by from Love TurboTax I’ve been using TurboTax for 7 years they are so helpful
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9109
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from GREAT PRODUCT and I would highly recommend it! The expert was great and provided excellent service!
Date published: 2023-02-27
Rated 5 out of 5 by from Doing taxes isn't so bad I've used Turbo Tax for several years. It's always pretty quick, even years when I've had complicated situations. Live help is always quickly and easily accessible, even when we're down to the wire on tax day, and they always answer my questions fully. I don't know why people complain so much when it's really pretty simple with Turbo Tax!
Date published: 2023-02-27
Rated 5 out of 5 by from Quick and easy! Turbo Tax makes an annoying process headache-free! I can walk away feeling confident each year I use them!
Date published: 2023-02-27
Rated 5 out of 5 by from Easy to use I have been using Turbo Tax for more than 20 year, so eazy to use.
Date published: 2023-02-27
Rated 5 out of 5 by from Great GUI and help on topics. I have been using Turbo Tax for past 6 years. It got better and helps me a lot in explaining fields and topics.
Date published: 2023-02-27
Rated 5 out of 5 by from Turbo Tax I loved Turbo Tax very user friendly. Very great service. I was intimidated, but now I feel confident that I will be able to file again next year.
Date published: 2023-02-27
Rated 3 out of 5 by from Gets the return filed High cost to file myself. I could get an accountant to do this work for the same cost. I may have to do so next year.
Date published: 2023-02-27
Rated 1 out of 5 by from 2021 Tax Return is still not received My 2021 tax return is still not received even though I have paid for the added value service for ~$180, which should include a tax expert to check my tax filing for me. 2021 W-2 tax form issued by my company was using a dummy SSN, so when IRS find this they postponed issuing my tax return no sooner than Sep 2023. I am really frustrated by this, given this is some mistakes that should have been detected by turbotax with the premium service that I paid for. I even called turbotax customer service to ask them for some reimbursement, and they rejected to make up for it in any form(no discount/refund/no nothing), because:" they could not see any issue flagged in the system". Of course, you won't! If you can, I can avoid this issue and not waste so much of my time calling IRS back and forth, and still not getting my money back. I am so disappointed at their premium service, and their customer service. I will choose a different platform the next time.
Date published: 2023-02-27
Rated 4 out of 5 by from love it love it tells me how and what bi need to do, it makes it easy
Date published: 2023-02-27
Rated 5 out of 5 by from Love TurboTax I’ve been using TurboTax for 7 years they are so helpful
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9109