TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Simple, fast, easy.....very satisfied! I am very satisfied with my filing experience. It was quick, easy, painless, affordable and I got a refund. Who could ask for more at tax time?
Date published: 2022-04-08
Rated 5 out of 5 by from its awesome very easy to use and very helpful for things i do not understand
Date published: 2022-04-08
Rated 2 out of 5 by from Typical TurbTax experience, but a new bug: For 2021 tax year, when entering W2 info, especially W2G info, 10 to 120 second or more delays between fields were experienced. The more we entered, the longer the delays became. We aborted Step-by-Step and entered info in Forms mode. Then back in Step-by-Step, each directly entered W2G required “Review”. Each review took an unknown amount of time. We just left TurboTax running for several days and clicked the required boxes when we were available and noticed a mouse click was required to continue. If this ridiculous mode of operation is still a “feature” of TurboTax next year, 2021 will be the last year we will have used TurboTax. Please fix this as we prefer TurboTax. The 2021 delay problem is well documented in your TurboTax community collaboration site.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax Forever! This makes the 6th or 7th year I've used Turbo Tax and it's gotten easier each time.
Date published: 2022-04-08
Rated 5 out of 5 by from Rodger is the man! Rodger helped me file with lots of complexities with my work. He was patient, informative and proficient.
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax is easy to use I spoke to one of the Turbo Tax experts name: LeMia and she was very professional and answered all my questions and concerns.
Date published: 2022-04-08
Rated 5 out of 5 by from Excellent ExperienceHoward Howard represented TurboTax in a superior manner. Even when I became unfairly impatient, Howard was always professional. As I got to know Howard, I gained respect for his cheerful demeanor. It is difficult for me to assess Howard's technical skills, but from what I experienced, they too were excellent.
Date published: 2022-04-08
Rated 5 out of 5 by from awesome got a lot more money back than i thought i would!!
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax and Harry Expert on Premier Turbo Tax was a relief to find as I have stressed over doing my taxes. I am still learning and their were some issues I stubbled on but believe next year will be better. Harry helped me on all my concerns and was knowledgeable and a true expert with fantastic Customer Service Skills. A+++++++
Date published: 2022-04-08
Rated 4 out of 5 by from I use it every year and it gets better but flawed I have used turbotax for decades and it is the best software out there. But every year I still have manual entries the software does not handle (38 in 2021). Most of these entries are just inputting the state you reside in for brockerage funds etc and could be easily automated. They do import your brokerage tax forms correctly since 2019...that is the biggest help for me personally. I have had a couple years where they updated the software after April 15 (like in Mayor Aug) and I had to file amended returns because of it.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 9109
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simple, fast, easy.....very satisfied! I am very satisfied with my filing experience. It was quick, easy, painless, affordable and I got a refund. Who could ask for more at tax time?
Date published: 2022-04-08
Rated 5 out of 5 by from its awesome very easy to use and very helpful for things i do not understand
Date published: 2022-04-08
Rated 2 out of 5 by from Typical TurbTax experience, but a new bug: For 2021 tax year, when entering W2 info, especially W2G info, 10 to 120 second or more delays between fields were experienced. The more we entered, the longer the delays became. We aborted Step-by-Step and entered info in Forms mode. Then back in Step-by-Step, each directly entered W2G required “Review”. Each review took an unknown amount of time. We just left TurboTax running for several days and clicked the required boxes when we were available and noticed a mouse click was required to continue. If this ridiculous mode of operation is still a “feature” of TurboTax next year, 2021 will be the last year we will have used TurboTax. Please fix this as we prefer TurboTax. The 2021 delay problem is well documented in your TurboTax community collaboration site.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax Forever! This makes the 6th or 7th year I've used Turbo Tax and it's gotten easier each time.
Date published: 2022-04-08
Rated 5 out of 5 by from Rodger is the man! Rodger helped me file with lots of complexities with my work. He was patient, informative and proficient.
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax is easy to use I spoke to one of the Turbo Tax experts name: LeMia and she was very professional and answered all my questions and concerns.
Date published: 2022-04-08
Rated 5 out of 5 by from Excellent ExperienceHoward Howard represented TurboTax in a superior manner. Even when I became unfairly impatient, Howard was always professional. As I got to know Howard, I gained respect for his cheerful demeanor. It is difficult for me to assess Howard's technical skills, but from what I experienced, they too were excellent.
Date published: 2022-04-08
Rated 5 out of 5 by from awesome got a lot more money back than i thought i would!!
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax and Harry Expert on Premier Turbo Tax was a relief to find as I have stressed over doing my taxes. I am still learning and their were some issues I stubbled on but believe next year will be better. Harry helped me on all my concerns and was knowledgeable and a true expert with fantastic Customer Service Skills. A+++++++
Date published: 2022-04-08
Rated 4 out of 5 by from I use it every year and it gets better but flawed I have used turbotax for decades and it is the best software out there. But every year I still have manual entries the software does not handle (38 in 2021). Most of these entries are just inputting the state you reside in for brockerage funds etc and could be easily automated. They do import your brokerage tax forms correctly since 2019...that is the biggest help for me personally. I have had a couple years where they updated the software after April 15 (like in Mayor Aug) and I had to file amended returns because of it.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 9109