TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Long term perfect solution for me Been using Turbo Tax since it was invented, tried some others, never found a reason to leave!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax Stress-free I worked with one of your TurboTax live consultants Amy. Answered all my questions replied quickly made the process very smooth and stress free.
Date published: 2022-04-07
Rated 5 out of 5 by from Excellent even for difficult taxes I had two difficult taxes to prepare due to deaths and a lot of financial movement. Turbo Tax handled them both with ease. The program asked me a lot of questions as I went. I'm very pleased with the outcome.
Date published: 2022-04-07
Rated 5 out of 5 by from Lane is awesome I hate putting on reviews that are required. Thanks
Date published: 2022-04-07
Rated 1 out of 5 by from Worst experience with TurboTax I've ever had The TurboTax program I used this year (not from the IRS website) was not as easy to use as when it was with the IRS. This one keeps logging me out after a short inactive period, it was not easy to go back to “exactly” where I wanted, it steered me to use “Credit Karma Money” which I have never heard of and wanted me to sign an agreement about releasing my personal information in connection to “Credit Karma Money”. I did not want my information shared with Credit Karma Money so when I declined, I was then provided with the information that I would be charged a 2.49% convenience fee of the total amount I owed by their credit card service provider if I used my credit card! Also, I paid the $29 for the Free File Plus which stated one of the benefits was "One-on-one specialist support . . . if I have questions". I could not find any place in the program to get such help! The only help available that I could find was a TurboTax “Community” page. I finally searched for a phone number online, called TurboTax Customer Support and that was a joke! The woman was very nice but could not help me at all. After over 30 minutes with her, I called back to get a different agent and that wasn’t much better. My question: “why doesn’t the “tax owed” figured by TurboTax on my ‘Taxable Income’ match the IRS tax table?” This should have been easy to answer but took an hour and 19 minutes on 2 phone calls and no one could answer my question! I will definitely be looking for another tax program next year! A very dissatisfied customer!
Date published: 2022-04-07
Rated 5 out of 5 by from Love TurboTax I have used TurboTax for years now and they make it so easy!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is great I have used Turbo Tax for several years, this was also a good year, no problems filing my taxes.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax was fast, easy, and did a real good check to make sure I received all the tax credits I was due.
Date published: 2022-04-07
Rated 5 out of 5 by from Yay Turbo Tax They made it supper easy and made it easy to answer all questions necessary to file.
Date published: 2022-04-07
Rated 4 out of 5 by from Awesome They're quick in getting taxes done. Only problem they take a big chunk of your refund
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 9107
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Long term perfect solution for me Been using Turbo Tax since it was invented, tried some others, never found a reason to leave!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax Stress-free I worked with one of your TurboTax live consultants Amy. Answered all my questions replied quickly made the process very smooth and stress free.
Date published: 2022-04-07
Rated 5 out of 5 by from Excellent even for difficult taxes I had two difficult taxes to prepare due to deaths and a lot of financial movement. Turbo Tax handled them both with ease. The program asked me a lot of questions as I went. I'm very pleased with the outcome.
Date published: 2022-04-07
Rated 5 out of 5 by from Lane is awesome I hate putting on reviews that are required. Thanks
Date published: 2022-04-07
Rated 1 out of 5 by from Worst experience with TurboTax I've ever had The TurboTax program I used this year (not from the IRS website) was not as easy to use as when it was with the IRS. This one keeps logging me out after a short inactive period, it was not easy to go back to “exactly” where I wanted, it steered me to use “Credit Karma Money” which I have never heard of and wanted me to sign an agreement about releasing my personal information in connection to “Credit Karma Money”. I did not want my information shared with Credit Karma Money so when I declined, I was then provided with the information that I would be charged a 2.49% convenience fee of the total amount I owed by their credit card service provider if I used my credit card! Also, I paid the $29 for the Free File Plus which stated one of the benefits was "One-on-one specialist support . . . if I have questions". I could not find any place in the program to get such help! The only help available that I could find was a TurboTax “Community” page. I finally searched for a phone number online, called TurboTax Customer Support and that was a joke! The woman was very nice but could not help me at all. After over 30 minutes with her, I called back to get a different agent and that wasn’t much better. My question: “why doesn’t the “tax owed” figured by TurboTax on my ‘Taxable Income’ match the IRS tax table?” This should have been easy to answer but took an hour and 19 minutes on 2 phone calls and no one could answer my question! I will definitely be looking for another tax program next year! A very dissatisfied customer!
Date published: 2022-04-07
Rated 5 out of 5 by from Love TurboTax I have used TurboTax for years now and they make it so easy!
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is great I have used Turbo Tax for several years, this was also a good year, no problems filing my taxes.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax was fast, easy, and did a real good check to make sure I received all the tax credits I was due.
Date published: 2022-04-07
Rated 5 out of 5 by from Yay Turbo Tax They made it supper easy and made it easy to answer all questions necessary to file.
Date published: 2022-04-07
Rated 4 out of 5 by from Awesome They're quick in getting taxes done. Only problem they take a big chunk of your refund
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 9107