TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from TURBO TAX HAS BEEN WONDERFUL I HAVE FILED TAXES WITH AN AGENCY AND AN ACCOUNTANT. I NOW DO MY OWN WITH TURBO.
Date published: 2022-02-21
Rated 5 out of 5 by from Turbo Tax can't make it any easier. Great job! Turbo Tax made it so easy for me to file my taxes. The system guided me through all the paperwork step by step. Awesome!
Date published: 2022-02-21
Rated 5 out of 5 by from Awesome! I have a 401K, but I don't seem to be required to enter any information about it when filing my taxes. I'm not sure if this is a problem. Overall, I love Turbotax. With it, filing taxes is easy and free (for me).
Date published: 2022-02-21
Rated 4 out of 5 by from Fast and easy Its fast and easy. I can do them myself and turbo tax helps walk me thru it
Date published: 2022-02-21
Rated 5 out of 5 by from Great for first time tax filers My first year filing my taxes and turbo tax was amazing at helping me out!!!
Date published: 2022-02-21
Rated 3 out of 5 by from It’s Ok. Last year I paid extra for extra help but could never get a live person.Having gone thru the process several times I was told I owed $34 that I knew was wrong.I don’t think my SS income was added in to my gross.I couldn’t get the computer to update.I sent IRS check for $1548 that was cashed.I was not audited but they probably owe me a refund.I never received the first Covid stimulus payment I think was $600 .I file from Thailand where I live and sending payment electronically is not always easy.
Date published: 2022-02-21
Rated 5 out of 5 by from I love Turbo Tax Turbo tax us amazing I will forever use them as my tax service
Date published: 2022-02-21
Rated 5 out of 5 by from heyyy booooooooooooooooooooo easy and dope and easy and dope i live dis life kiddooo
Date published: 2022-02-21
Rated 1 out of 5 by from Farewell TurboTax. It's been fun but, never again. I understand that you're running a business and have to get paid somehow. I get that; It was still a little weird when wanting to file capital gains changes the cost of your product from "Free" to $188... That was a bit of a steep transition. But you know what? I used TurboTax for years and love the interface and ease of use. So I thought to myself that's worth the convenience. Boy was I wrong, I got no convenience nor service. Even though a new competitor showed on the market this year that is truly Free, CashApp Taxes was not as polished or straight forward when I tried it. So I went back to TurboTax thinking that I am going to suck up the cost for the superior experience. What I got instead is an error message about "3 issues that need fixing" every time I reviewed my filling. But there were no issues... all the numbers were correct and when I clicked "Fix" nothing was highlighted or market as problematic. Ironically the error was for one of the entries for capital gains, that I had to pay $188 to file, that had a total of 3 fields to fill, so not much room for error. Two and a half hours of my life, and 2 different Experts over chat and phone later... and nothing. Still not resolved, no one can figure out why that's happening or how to fix it. The interactions were nice an courteous, but the end result remains the same. After collectively deciding that nothing is or was wrong with my inputs and data, I decided to try to file anyway in hopes that all my info reaches the IRS. And of course staying on brand, intuit tries to upsell me on everything last second and even the option to pay for the $188 fees, that to clarify was utterly useless and caused unsolvable errors, was not possible to pay from my refund. Unless, you guessed it, I pay another $44 fee for the privilege of paying intuit. How amazing of a product experience is that? Now I am $232 and over 2.5 hours short, with a tax filling that will probably have issues and be sent back by the IRS. We need more competition because this is what happens when there's a monopoly. I hope CashApp Taxes gets their crap together for next year since they just launched it makes sense that it's not as polished. For now , farewell TurboTax. It's been fun but, never again.
Date published: 2022-02-21
Rated 5 out of 5 by from Great free service for Active Duty Military! I had some minor complications with navigation but overall it was quick and easy.
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 9107
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX HAS BEEN WONDERFUL I HAVE FILED TAXES WITH AN AGENCY AND AN ACCOUNTANT. I NOW DO MY OWN WITH TURBO.
Date published: 2022-02-21
Rated 5 out of 5 by from Turbo Tax can't make it any easier. Great job! Turbo Tax made it so easy for me to file my taxes. The system guided me through all the paperwork step by step. Awesome!
Date published: 2022-02-21
Rated 5 out of 5 by from Awesome! I have a 401K, but I don't seem to be required to enter any information about it when filing my taxes. I'm not sure if this is a problem. Overall, I love Turbotax. With it, filing taxes is easy and free (for me).
Date published: 2022-02-21
Rated 4 out of 5 by from Fast and easy Its fast and easy. I can do them myself and turbo tax helps walk me thru it
Date published: 2022-02-21
Rated 5 out of 5 by from Great for first time tax filers My first year filing my taxes and turbo tax was amazing at helping me out!!!
Date published: 2022-02-21
Rated 3 out of 5 by from It’s Ok. Last year I paid extra for extra help but could never get a live person.Having gone thru the process several times I was told I owed $34 that I knew was wrong.I don’t think my SS income was added in to my gross.I couldn’t get the computer to update.I sent IRS check for $1548 that was cashed.I was not audited but they probably owe me a refund.I never received the first Covid stimulus payment I think was $600 .I file from Thailand where I live and sending payment electronically is not always easy.
Date published: 2022-02-21
Rated 5 out of 5 by from I love Turbo Tax Turbo tax us amazing I will forever use them as my tax service
Date published: 2022-02-21
Rated 5 out of 5 by from heyyy booooooooooooooooooooo easy and dope and easy and dope i live dis life kiddooo
Date published: 2022-02-21
Rated 1 out of 5 by from Farewell TurboTax. It's been fun but, never again. I understand that you're running a business and have to get paid somehow. I get that; It was still a little weird when wanting to file capital gains changes the cost of your product from "Free" to $188... That was a bit of a steep transition. But you know what? I used TurboTax for years and love the interface and ease of use. So I thought to myself that's worth the convenience. Boy was I wrong, I got no convenience nor service. Even though a new competitor showed on the market this year that is truly Free, CashApp Taxes was not as polished or straight forward when I tried it. So I went back to TurboTax thinking that I am going to suck up the cost for the superior experience. What I got instead is an error message about "3 issues that need fixing" every time I reviewed my filling. But there were no issues... all the numbers were correct and when I clicked "Fix" nothing was highlighted or market as problematic. Ironically the error was for one of the entries for capital gains, that I had to pay $188 to file, that had a total of 3 fields to fill, so not much room for error. Two and a half hours of my life, and 2 different Experts over chat and phone later... and nothing. Still not resolved, no one can figure out why that's happening or how to fix it. The interactions were nice an courteous, but the end result remains the same. After collectively deciding that nothing is or was wrong with my inputs and data, I decided to try to file anyway in hopes that all my info reaches the IRS. And of course staying on brand, intuit tries to upsell me on everything last second and even the option to pay for the $188 fees, that to clarify was utterly useless and caused unsolvable errors, was not possible to pay from my refund. Unless, you guessed it, I pay another $44 fee for the privilege of paying intuit. How amazing of a product experience is that? Now I am $232 and over 2.5 hours short, with a tax filling that will probably have issues and be sent back by the IRS. We need more competition because this is what happens when there's a monopoly. I hope CashApp Taxes gets their crap together for next year since they just launched it makes sense that it's not as polished. For now , farewell TurboTax. It's been fun but, never again.
Date published: 2022-02-21
Rated 5 out of 5 by from Great free service for Active Duty Military! I had some minor complications with navigation but overall it was quick and easy.
Date published: 2022-02-21
All TurboTax® Offerings Reviews - Page 9107