TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.
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TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 4 out of 5 by
ZYNG20 from
Some confusion
Ran into some trouble finishing my returns. With the help of service rep on chat. I found out I needed to use Google chrome for my server. All went well after that.
Date published: 2021-02-24
Rated 2 out of 5 by
angri from
They've gotten more expensive
I was pretty shocked after the year the world has had that they decided to start charging to have your tax return sent via direct deposit. 6 years I've used this service and never was i charged $40 to have my money sent to my bank account.
Date published: 2021-02-24
Rated 3 out of 5 by
TT Fan from
TurboTax 2020 with glitches
I had self-employment income in 2019, but not in 2020. Turbotax kept picking up self-employment forms even after deleting them thru the Tools-Delete Forms option. Another issue is with totals & W2s - during Fed review it asked to review W2, but in fact, it added additional W2. In re-doing all over, it messed a couple of totals. I went thru the iterations well over 4 times, with a couple of calls to tech representative (they were very helpful, as always, thanks guys)
Date published: 2021-02-24
Rated 4 out of 5 by
AJ9019 from
AWESOME
EASY TO USE SYSTEMS.. I was able to file them on my own without getting the extra services
Date published: 2021-02-24
Rated 5 out of 5 by
Lew23 from
Great Customer Service
I was having some issues but the customer service folks were a big help!
Date published: 2021-02-24
Rated 5 out of 5 by
Davisjm from
TurboTax is awesome and user-friendly
TurboTax asks all the right questions helps find all the answers I couldnt do our taxes without it
Date published: 2021-02-24
Rated 5 out of 5 by
Gigi1962 from
I love Turbo tax! Simple instructions!
I needed help. And a friendly, helpful voice called me. Thank you!
Date published: 2021-02-24
Rated 4 out of 5 by
Bob Sx from
TT Programming Glitch
TT is usually an exceptionally good product. However, this time there was a programming glitch on the Virginia Form 502 that inadvertently created Form 502A and prevented e-filing. TT Phone Support helped me resolve the issue after extensive review by ultimately deleting the erroneous form - Thank you
Date published: 2021-02-24
Rated 5 out of 5 by
CatJax from
Awesome
First time filing myself. Little difficult at first but did it.
Date published: 2021-02-24
Rated 5 out of 5 by
Atlas2 from
Simple, Easy, Fast
TurboTax has been my product of choice for 6 years when completing my taxes. It is always an easy experience.
All TurboTax® Offerings Reviews - Page 9106
Date published: 2021-02-24
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 4 out of 5 by
ZYNG20 from
Some confusion
Ran into some trouble finishing my returns. With the help of service rep on chat. I found out I needed to use Google chrome for my server. All went well after that.
Date published: 2021-02-24
Rated 2 out of 5 by
angri from
They've gotten more expensive
I was pretty shocked after the year the world has had that they decided to start charging to have your tax return sent via direct deposit. 6 years I've used this service and never was i charged $40 to have my money sent to my bank account.
Date published: 2021-02-24
Rated 3 out of 5 by
TT Fan from
TurboTax 2020 with glitches
I had self-employment income in 2019, but not in 2020. Turbotax kept picking up self-employment forms even after deleting them thru the Tools-Delete Forms option. Another issue is with totals & W2s - during Fed review it asked to review W2, but in fact, it added additional W2. In re-doing all over, it messed a couple of totals. I went thru the iterations well over 4 times, with a couple of calls to tech representative (they were very helpful, as always, thanks guys)
Date published: 2021-02-24
Rated 4 out of 5 by
AJ9019 from
AWESOME
EASY TO USE SYSTEMS.. I was able to file them on my own without getting the extra services
Date published: 2021-02-24
Rated 5 out of 5 by
Lew23 from
Great Customer Service
I was having some issues but the customer service folks were a big help!
Date published: 2021-02-24
Rated 5 out of 5 by
Davisjm from
TurboTax is awesome and user-friendly
TurboTax asks all the right questions helps find all the answers I couldnt do our taxes without it
Date published: 2021-02-24
Rated 5 out of 5 by
Gigi1962 from
I love Turbo tax! Simple instructions!
I needed help. And a friendly, helpful voice called me. Thank you!
Date published: 2021-02-24
Rated 4 out of 5 by
Bob Sx from
TT Programming Glitch
TT is usually an exceptionally good product. However, this time there was a programming glitch on the Virginia Form 502 that inadvertently created Form 502A and prevented e-filing. TT Phone Support helped me resolve the issue after extensive review by ultimately deleting the erroneous form - Thank you
Date published: 2021-02-24
Rated 5 out of 5 by
CatJax from
Awesome
First time filing myself. Little difficult at first but did it.
Date published: 2021-02-24
Rated 5 out of 5 by
Atlas2 from
Simple, Easy, Fast
TurboTax has been my product of choice for 6 years when completing my taxes. It is always an easy experience.
All TurboTax® Offerings Reviews - Page 9106
Date published: 2021-02-24