TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Some confusion Ran into some trouble finishing my returns. With the help of service rep on chat. I found out I needed to use Google chrome for my server. All went well after that.
Date published: 2021-02-24
Rated 2 out of 5 by from They've gotten more expensive I was pretty shocked after the year the world has had that they decided to start charging to have your tax return sent via direct deposit. 6 years I've used this service and never was i charged $40 to have my money sent to my bank account.
Date published: 2021-02-24
Rated 3 out of 5 by from TurboTax 2020 with glitches I had self-employment income in 2019, but not in 2020. Turbotax kept picking up self-employment forms even after deleting them thru the Tools-Delete Forms option. Another issue is with totals & W2s - during Fed review it asked to review W2, but in fact, it added additional W2. In re-doing all over, it messed a couple of totals. I went thru the iterations well over 4 times, with a couple of calls to tech representative (they were very helpful, as always, thanks guys)
Date published: 2021-02-24
Rated 4 out of 5 by from AWESOME EASY TO USE SYSTEMS.. I was able to file them on my own without getting the extra services
Date published: 2021-02-24
Rated 5 out of 5 by from Great Customer Service I was having some issues but the customer service folks were a big help!
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is awesome and user-friendly TurboTax asks all the right questions helps find all the answers I couldnt do our taxes without it
Date published: 2021-02-24
Rated 5 out of 5 by from I love Turbo tax! Simple instructions! I needed help. And a friendly, helpful voice called me. Thank you!
Date published: 2021-02-24
Rated 4 out of 5 by from TT Programming Glitch TT is usually an exceptionally good product. However, this time there was a programming glitch on the Virginia Form 502 that inadvertently created Form 502A and prevented e-filing. TT Phone Support helped me resolve the issue after extensive review by ultimately deleting the erroneous form - Thank you
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome First time filing myself. Little difficult at first but did it.
Date published: 2021-02-24
Rated 5 out of 5 by from Simple, Easy, Fast TurboTax has been my product of choice for 6 years when completing my taxes. It is always an easy experience.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 9106
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Some confusion Ran into some trouble finishing my returns. With the help of service rep on chat. I found out I needed to use Google chrome for my server. All went well after that.
Date published: 2021-02-24
Rated 2 out of 5 by from They've gotten more expensive I was pretty shocked after the year the world has had that they decided to start charging to have your tax return sent via direct deposit. 6 years I've used this service and never was i charged $40 to have my money sent to my bank account.
Date published: 2021-02-24
Rated 3 out of 5 by from TurboTax 2020 with glitches I had self-employment income in 2019, but not in 2020. Turbotax kept picking up self-employment forms even after deleting them thru the Tools-Delete Forms option. Another issue is with totals & W2s - during Fed review it asked to review W2, but in fact, it added additional W2. In re-doing all over, it messed a couple of totals. I went thru the iterations well over 4 times, with a couple of calls to tech representative (they were very helpful, as always, thanks guys)
Date published: 2021-02-24
Rated 4 out of 5 by from AWESOME EASY TO USE SYSTEMS.. I was able to file them on my own without getting the extra services
Date published: 2021-02-24
Rated 5 out of 5 by from Great Customer Service I was having some issues but the customer service folks were a big help!
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is awesome and user-friendly TurboTax asks all the right questions helps find all the answers I couldnt do our taxes without it
Date published: 2021-02-24
Rated 5 out of 5 by from I love Turbo tax! Simple instructions! I needed help. And a friendly, helpful voice called me. Thank you!
Date published: 2021-02-24
Rated 4 out of 5 by from TT Programming Glitch TT is usually an exceptionally good product. However, this time there was a programming glitch on the Virginia Form 502 that inadvertently created Form 502A and prevented e-filing. TT Phone Support helped me resolve the issue after extensive review by ultimately deleting the erroneous form - Thank you
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome First time filing myself. Little difficult at first but did it.
Date published: 2021-02-24
Rated 5 out of 5 by from Simple, Easy, Fast TurboTax has been my product of choice for 6 years when completing my taxes. It is always an easy experience.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 9106