TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax glitch I love Turbo Tax. There is no way that I could do my taxes without it. However, this year it had an annoying glitch. I had my taxes almost done. Saved it. When I went to reopen got error message 190 and file would not open. I had to reenter everything!! Reentering wasn't too bad since I had most calculations done on spreadsheets, but highly annoying. Tax time is stressful enough without software bugs
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome very easy. the helped was professional and available to talk by phone
Date published: 2022-03-13
Rated 1 out of 5 by from Unmanageable This program repeatedly asked me for a foreign address for my IRA payers when their addresses are USA. I tried to resolve this by phone and was told to start over with a new file, same problem again.
Date published: 2022-03-13
Rated 5 out of 5 by from Great experience Great and personal experience. Patient and kind!!!
Date published: 2022-03-13
Rated 4 out of 5 by from TurboTax is pretty helpful It was a little confusing with the 1099-NEC statements.
Date published: 2022-03-13
Rated 4 out of 5 by from Download still works best I tried to use Web version Basic, but because I have an HSE, it wanted to upgrade me to Deluxe at cost of $119. I abandoned that half completed preparation-- waste of time! I went back to the download version, and it worked well, for cost of $50 +$25 for state efile. Much better.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo great Simple, easy and would recommend to everyone doing a quick return
Date published: 2022-03-13
Rated 5 out of 5 by from Great Product Excellent step-by-step guidance and user friendly.
Date published: 2022-03-13
Rated 2 out of 5 by from Deluxe Must be Canceled These memberships or upgrades or whatever are too frequent and are a hassle to move around when all I want to do is my taxes. I live alone, go to school, and work that's it I don't need an upgrade. But for some reason, Turbotax made me or slipped in the Deluxe upgrade for no reason. I've done my taxes for free for 4 years now, why did it change? Totally not cool
Date published: 2022-03-13
Rated 2 out of 5 by from Still works, but no easy way to access help As per usually every year things get more and more complicated. Had a few issues i was able to figure out after enough research and trial and error. BUT this is the first year i actually wanted help over the phone. Problem, no easy way to find the phone number directions on how to do so! The only link to a help page was to the community, not to a live tax expert. Very disappointed in TurboTax this year.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 9104
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax glitch I love Turbo Tax. There is no way that I could do my taxes without it. However, this year it had an annoying glitch. I had my taxes almost done. Saved it. When I went to reopen got error message 190 and file would not open. I had to reenter everything!! Reentering wasn't too bad since I had most calculations done on spreadsheets, but highly annoying. Tax time is stressful enough without software bugs
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome very easy. the helped was professional and available to talk by phone
Date published: 2022-03-13
Rated 1 out of 5 by from Unmanageable This program repeatedly asked me for a foreign address for my IRA payers when their addresses are USA. I tried to resolve this by phone and was told to start over with a new file, same problem again.
Date published: 2022-03-13
Rated 5 out of 5 by from Great experience Great and personal experience. Patient and kind!!!
Date published: 2022-03-13
Rated 4 out of 5 by from TurboTax is pretty helpful It was a little confusing with the 1099-NEC statements.
Date published: 2022-03-13
Rated 4 out of 5 by from Download still works best I tried to use Web version Basic, but because I have an HSE, it wanted to upgrade me to Deluxe at cost of $119. I abandoned that half completed preparation-- waste of time! I went back to the download version, and it worked well, for cost of $50 +$25 for state efile. Much better.
Date published: 2022-03-13
Rated 5 out of 5 by from Turbo great Simple, easy and would recommend to everyone doing a quick return
Date published: 2022-03-13
Rated 5 out of 5 by from Great Product Excellent step-by-step guidance and user friendly.
Date published: 2022-03-13
Rated 2 out of 5 by from Deluxe Must be Canceled These memberships or upgrades or whatever are too frequent and are a hassle to move around when all I want to do is my taxes. I live alone, go to school, and work that's it I don't need an upgrade. But for some reason, Turbotax made me or slipped in the Deluxe upgrade for no reason. I've done my taxes for free for 4 years now, why did it change? Totally not cool
Date published: 2022-03-13
Rated 2 out of 5 by from Still works, but no easy way to access help As per usually every year things get more and more complicated. Had a few issues i was able to figure out after enough research and trial and error. BUT this is the first year i actually wanted help over the phone. Problem, no easy way to find the phone number directions on how to do so! The only link to a help page was to the community, not to a live tax expert. Very disappointed in TurboTax this year.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 9104