TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 3 out of 5 by from Turbo Tax More Difficult than in previous years I was disappointed with the format of Turbo Tax this year. It took me an incredibly long time to plug in my information. I had trouble making some changes so left them as they were. Not sure I will go this route in the future.
Date published: 2023-02-27
Rated 5 out of 5 by from Turbo Tax is the way to go They help you every step of the way and even tell you when you may have forgotten something
Date published: 2023-02-27
Rated 4 out of 5 by from Good start, but there improvements needed. Call up tech help was great. But the online version needs improvement. Should be more like the CD version, which I have used for 30 years. Example, before I delete a form I REALLY would like to view it first (not an option online). There are times I want to print just one form so I can study it and work on it off line. There are more examples of easy fixes to make it more flexible and useful, particularly to an 84 year old.
Date published: 2023-02-27
Rated 5 out of 5 by from TurboTax is awesome First time filling and it was very easy, thanks for the help
Date published: 2023-02-27
Rated 5 out of 5 by from Great! It's quick, and easy. Very simple and awesome, I use them every year!
Date published: 2023-02-27
Rated 3 out of 5 by from Easy to use but SO many hidden fees Very user-friendly interface, but there are so many hidden fees that vary person to person and are not explained. The opt in and out of levels of the service are so unclear and small print that by the time you get through it all, you are smacked with a huge charge that you then have to pay taxes on! There is no simple way to go back and reduce the level you are paying for without starting over completely so you are forced to pay.
Date published: 2023-02-27
Rated 3 out of 5 by from TurboTax is reliable and easy I have used TurboTax for almost 20 years. The hidden 39 processing fee on top of the filing fee should be disclosed in the beginning of the filing process. Outside of that I use TurboTax because its and easy and reliable process for me and my family
Date published: 2023-02-27
Rated 3 out of 5 by from Exorbitant fees Fees are really high. Will be filling taxes on freetaxusa next year. Felt like it took longer than it had to and some of the questions were not clear. For example, one of the questions was about if you are the owner of a unit, but the section was about only renting a unit, so the question was not applicable to me, but that is not clear if its a "yes" or a "no" situation.
Date published: 2023-02-27
Rated 5 out of 5 by from Great support while amended my return Great experience every year I am utilizing Turbotax, but this year it is my first time doing amendments to my return, the help and support i received from staff was excellent and resolved my questions and guided me step by step on how to refile successfully
Date published: 2023-02-27
Rated 5 out of 5 by from very easy really like it I wouldn't do it if it weren't so easy
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9103
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax More Difficult than in previous years I was disappointed with the format of Turbo Tax this year. It took me an incredibly long time to plug in my information. I had trouble making some changes so left them as they were. Not sure I will go this route in the future.
Date published: 2023-02-27
Rated 5 out of 5 by from Turbo Tax is the way to go They help you every step of the way and even tell you when you may have forgotten something
Date published: 2023-02-27
Rated 4 out of 5 by from Good start, but there improvements needed. Call up tech help was great. But the online version needs improvement. Should be more like the CD version, which I have used for 30 years. Example, before I delete a form I REALLY would like to view it first (not an option online). There are times I want to print just one form so I can study it and work on it off line. There are more examples of easy fixes to make it more flexible and useful, particularly to an 84 year old.
Date published: 2023-02-27
Rated 5 out of 5 by from TurboTax is awesome First time filling and it was very easy, thanks for the help
Date published: 2023-02-27
Rated 5 out of 5 by from Great! It's quick, and easy. Very simple and awesome, I use them every year!
Date published: 2023-02-27
Rated 3 out of 5 by from Easy to use but SO many hidden fees Very user-friendly interface, but there are so many hidden fees that vary person to person and are not explained. The opt in and out of levels of the service are so unclear and small print that by the time you get through it all, you are smacked with a huge charge that you then have to pay taxes on! There is no simple way to go back and reduce the level you are paying for without starting over completely so you are forced to pay.
Date published: 2023-02-27
Rated 3 out of 5 by from TurboTax is reliable and easy I have used TurboTax for almost 20 years. The hidden 39 processing fee on top of the filing fee should be disclosed in the beginning of the filing process. Outside of that I use TurboTax because its and easy and reliable process for me and my family
Date published: 2023-02-27
Rated 3 out of 5 by from Exorbitant fees Fees are really high. Will be filling taxes on freetaxusa next year. Felt like it took longer than it had to and some of the questions were not clear. For example, one of the questions was about if you are the owner of a unit, but the section was about only renting a unit, so the question was not applicable to me, but that is not clear if its a "yes" or a "no" situation.
Date published: 2023-02-27
Rated 5 out of 5 by from Great support while amended my return Great experience every year I am utilizing Turbotax, but this year it is my first time doing amendments to my return, the help and support i received from staff was excellent and resolved my questions and guided me step by step on how to refile successfully
Date published: 2023-02-27
Rated 5 out of 5 by from very easy really like it I wouldn't do it if it weren't so easy
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 9103