TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281679 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from AWESOME GREAT GREAT GREATGREAT GREAT GREAT GREAT !!!!!!!!!
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is awesome! The system walks you through step by step so it helps in avoiding mistakes. Love it!
Date published: 2021-03-11
Rated 5 out of 5 by from Quick and easy Representatives was support helpful, was able to help me get the missing information I needed
Date published: 2021-03-11
Rated 3 out of 5 by from Easy to Use Once Downloaded Turbo tax has conflicts with current firewalls and security. I had to use my old computer and everything worked fine. Customer Service tried. Hopefully issues resolved by next year. I have used Turbo Tax for over 10 years. This is the first year there were problems because I used download rather than a CD. Need better instructions for downloading.
Date published: 2021-03-11
Rated 5 out of 5 by from Awesome When verifying one's self, please send verification code via text. It was impossible to understand each of the 5 digits. Some numbers just seem similar to seniors.
Date published: 2021-03-11
Rated 1 out of 5 by from Unhappy Turbotax Customer I've been filing taxes using Turbotax for our three children now for the past several years. I've never had any issues until this year. My first two kids taxes filed fairly easily, but my third child taxes had all kinds of issues due to software glitches with Turbotax. I was on the phone 4 hours yesterday with their customer service team attempting to resolve. Finally, we had to do the "nuclear option" and uninstall / re-install the software again. The software got hung up again, so I let it run all night and tried it again this morning. Finally it worked... Very long process. The only saving grace was Heather the customer service rep; she was fantastic, friendly, patient, and tried everything to resolve...
Date published: 2021-03-11
Rated 5 out of 5 by from Awesome Love Turbo Tax even though they are making me write a long review
Date published: 2021-03-11
Rated 5 out of 5 by from so easy to complete so easy and great direction through the process. I will continue to use turbo tax as long as my taxes don't become to complicated
Date published: 2021-03-11
Rated 4 out of 5 by from very good and asome loved it but wish there was something that could read it all out load
Date published: 2021-03-11
Rated 5 out of 5 by from Time & Money Saver As a small LLC we have saved time and money using TurboTax Business.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 9102
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from AWESOME GREAT GREAT GREATGREAT GREAT GREAT GREAT !!!!!!!!!
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is awesome! The system walks you through step by step so it helps in avoiding mistakes. Love it!
Date published: 2021-03-11
Rated 5 out of 5 by from Quick and easy Representatives was support helpful, was able to help me get the missing information I needed
Date published: 2021-03-11
Rated 3 out of 5 by from Easy to Use Once Downloaded Turbo tax has conflicts with current firewalls and security. I had to use my old computer and everything worked fine. Customer Service tried. Hopefully issues resolved by next year. I have used Turbo Tax for over 10 years. This is the first year there were problems because I used download rather than a CD. Need better instructions for downloading.
Date published: 2021-03-11
Rated 5 out of 5 by from Awesome When verifying one's self, please send verification code via text. It was impossible to understand each of the 5 digits. Some numbers just seem similar to seniors.
Date published: 2021-03-11
Rated 1 out of 5 by from Unhappy Turbotax Customer I've been filing taxes using Turbotax for our three children now for the past several years. I've never had any issues until this year. My first two kids taxes filed fairly easily, but my third child taxes had all kinds of issues due to software glitches with Turbotax. I was on the phone 4 hours yesterday with their customer service team attempting to resolve. Finally, we had to do the "nuclear option" and uninstall / re-install the software again. The software got hung up again, so I let it run all night and tried it again this morning. Finally it worked... Very long process. The only saving grace was Heather the customer service rep; she was fantastic, friendly, patient, and tried everything to resolve...
Date published: 2021-03-11
Rated 5 out of 5 by from Awesome Love Turbo Tax even though they are making me write a long review
Date published: 2021-03-11
Rated 5 out of 5 by from so easy to complete so easy and great direction through the process. I will continue to use turbo tax as long as my taxes don't become to complicated
Date published: 2021-03-11
Rated 4 out of 5 by from very good and asome loved it but wish there was something that could read it all out load
Date published: 2021-03-11
Rated 5 out of 5 by from Time & Money Saver As a small LLC we have saved time and money using TurboTax Business.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 9102