TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from 7 hours later Started off good but kept asking for the same information that was already put in (for example asked for my name probably 15+ times). The Repeated questions took up a lot of time. The federal part they help a decent amount so you're not lost. The State part took me probably 5 hours because I have never heard of or why I had to file Form 511. Still don't know what or how to get it hopefully that part isn't wrong because I stressed about it asked everyone I know about it and not a single person knew. Sad part I have a business degree and this confused me.
Date published: 2022-04-18
Rated 5 out of 5 by from Amazing and so easy! I am a huge procrastinator and wait until the last day to do my taxes. I'm self-employed now so this is a bit tricky to get away with, but TurboTax makes things so easy and quick!
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is super lax. The live expert Christy was very professional and courteous.
Date published: 2022-04-18
Rated 5 out of 5 by from Quick, easy and other stuff One of my favorite features is the max benefits, the kredit karma updates are fantastic and have kept me informed of all changes to my accounts and credit as well
Date published: 2022-04-18
Rated 4 out of 5 by from Very good Timely and efficient. I do so want to have my dinner
Date published: 2022-04-18
Rated 1 out of 5 by from Turbo Tax Premier 2022 had multiple issues 1. TurboTax requires update, or it does not launch. 2. TurboTax could not download California and Indiana state returns (after $45 state purchase). 3. Reinstall TurboTax on another computer. Selected e-file for all 3 (federal, CA, IN). Charged $50 for state e-files, and then was informed it could not e-file. Need to somehow "Add" the states back on the return. But had no instructions how to do so. 4. Reinstall TurboTax on yet another computer. Had to download CA and IN returns yet again. This time, e-files went through. Total amount of time and grief on tax filing day: ENORMOUS!
Date published: 2022-04-18
Rated 5 out of 5 by from Extremely easy to use. TurboTax was very easy to use and getting help with questions was simple. Live help was also easy to get and very informed and knowledgeable.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is great Easy to use. Lead you straight through the process
Date published: 2022-04-18
Rated 4 out of 5 by from Filing fees It's bad enough charging $25 to file state taxes, but to add another huge fee to take it out of the federal refund is outrageous!
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use Wasn't at all as hard as I thought it would be I'll definitely use it next year
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 9086
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from 7 hours later Started off good but kept asking for the same information that was already put in (for example asked for my name probably 15+ times). The Repeated questions took up a lot of time. The federal part they help a decent amount so you're not lost. The State part took me probably 5 hours because I have never heard of or why I had to file Form 511. Still don't know what or how to get it hopefully that part isn't wrong because I stressed about it asked everyone I know about it and not a single person knew. Sad part I have a business degree and this confused me.
Date published: 2022-04-18
Rated 5 out of 5 by from Amazing and so easy! I am a huge procrastinator and wait until the last day to do my taxes. I'm self-employed now so this is a bit tricky to get away with, but TurboTax makes things so easy and quick!
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is super lax. The live expert Christy was very professional and courteous.
Date published: 2022-04-18
Rated 5 out of 5 by from Quick, easy and other stuff One of my favorite features is the max benefits, the kredit karma updates are fantastic and have kept me informed of all changes to my accounts and credit as well
Date published: 2022-04-18
Rated 4 out of 5 by from Very good Timely and efficient. I do so want to have my dinner
Date published: 2022-04-18
Rated 1 out of 5 by from Turbo Tax Premier 2022 had multiple issues 1. TurboTax requires update, or it does not launch. 2. TurboTax could not download California and Indiana state returns (after $45 state purchase). 3. Reinstall TurboTax on another computer. Selected e-file for all 3 (federal, CA, IN). Charged $50 for state e-files, and then was informed it could not e-file. Need to somehow "Add" the states back on the return. But had no instructions how to do so. 4. Reinstall TurboTax on yet another computer. Had to download CA and IN returns yet again. This time, e-files went through. Total amount of time and grief on tax filing day: ENORMOUS!
Date published: 2022-04-18
Rated 5 out of 5 by from Extremely easy to use. TurboTax was very easy to use and getting help with questions was simple. Live help was also easy to get and very informed and knowledgeable.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is great Easy to use. Lead you straight through the process
Date published: 2022-04-18
Rated 4 out of 5 by from Filing fees It's bad enough charging $25 to file state taxes, but to add another huge fee to take it out of the federal refund is outrageous!
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use Wasn't at all as hard as I thought it would be I'll definitely use it next year
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 9086