TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Completely Reliable Fast, efficient, and completely reliable service that will help you with your tax returns and also provide answers FAQs
Date published: 2021-02-23
Rated 4 out of 5 by from Easy and Forgiving TurboTax has been my go to since I moved out on my own and throughout my time in the military and now civilian life, it has made my taxes easier and understandable.
Date published: 2021-02-23
Rated 2 out of 5 by from Turbo tax has changed I've been using Turbo Tax for quite a few years and I have seen the prices change. Turbo Tax nickels and dimes everything now, it is becoming less enjoyable year after year. I used to tell everyone but now if I recommend them I have to warn them about all of the nickel and diming. There should not be a $40 fee to pay for your filing fees when the entire thing is done online, it shouldn't be charged at all. When you all added that fee on top of the other things, my fees came to be as much as H&R block and other competitors and I did a lot of work. I clicked to talk to a live expert and that person does not have access to your files therefore really cannot answer anything other than a definition that you can look up yourself. It takes forever for them to respond to you, I'm guessing because they are helping multiple people at once. I spent a ridiculous amount of time 'chatting' with someone who could not help me and most of it was waiting for her to say anything at all. Then when I asked her why it was taking so long, she proceeded to use exclamation marks, telling me that I need to call a number to talk to someone else. I am not satisfied at all anymore. We are on a fixed income like many others and you all pride yourselves in being easy and inexpensive. You need to change that because it is no longer true.
Date published: 2021-02-23
Rated 5 out of 5 by from great site!!!!!!! engaging and helping! great features and good at protecting your privacy !
Date published: 2021-02-23
Rated 5 out of 5 by from easy Very helpful and guides through all the steps Very easy directions
Date published: 2021-02-23
Rated 2 out of 5 by from By far the worst tax exirence we've had with Turbo After completing our return with no issues, upon final review a software glitch requiried repeatative information entry of the w2, in turn doubling income and withholdings for the return. Deleting and restarting were required multiple times. Then on a state filing issue we reached out to the Chat and Live Phone call to recieve terrible advice! FIrst few attempt to solve the issue casused us to delete our state return and start that over. After 6 times redoing the state return without solving the issue we were told to submit our return even though there was clearly an error and then just file an amended return and payback the refund that we knew was not calculated properly. After we said that was unacceptable advice I was placed on hold for over an hour and hung up on. Altimately we deleted our entire retun starting from scratch again. Then fought through the duplication glitch again and finally we were able to file our return. By far the worst tax experience we've had and not worth the money.
Date published: 2021-02-23
Rated 5 out of 5 by from Love Turbo Tax I've been doing my taxes myself for years with TurboTax. Its very easy and they stay up to date with any tax breaks you can get. Everyone should give Turbo Tax a try.. You wont be disappointed..
Date published: 2021-02-23
Rated 4 out of 5 by from All Good No problems! Everything was smooth sailing. Not as scary as I expected
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is awesome They took me threw every step.. An made it very easy an understandable.
Date published: 2021-02-23
Rated 5 out of 5 by from Never a Bad Experience I have been using turbo tax every year since I have been working and have never had an issue. They cover all the bases, it's a very user friendly platform, and I would recommend it to anyone.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 9083
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Completely Reliable Fast, efficient, and completely reliable service that will help you with your tax returns and also provide answers FAQs
Date published: 2021-02-23
Rated 4 out of 5 by from Easy and Forgiving TurboTax has been my go to since I moved out on my own and throughout my time in the military and now civilian life, it has made my taxes easier and understandable.
Date published: 2021-02-23
Rated 2 out of 5 by from Turbo tax has changed I've been using Turbo Tax for quite a few years and I have seen the prices change. Turbo Tax nickels and dimes everything now, it is becoming less enjoyable year after year. I used to tell everyone but now if I recommend them I have to warn them about all of the nickel and diming. There should not be a $40 fee to pay for your filing fees when the entire thing is done online, it shouldn't be charged at all. When you all added that fee on top of the other things, my fees came to be as much as H&R block and other competitors and I did a lot of work. I clicked to talk to a live expert and that person does not have access to your files therefore really cannot answer anything other than a definition that you can look up yourself. It takes forever for them to respond to you, I'm guessing because they are helping multiple people at once. I spent a ridiculous amount of time 'chatting' with someone who could not help me and most of it was waiting for her to say anything at all. Then when I asked her why it was taking so long, she proceeded to use exclamation marks, telling me that I need to call a number to talk to someone else. I am not satisfied at all anymore. We are on a fixed income like many others and you all pride yourselves in being easy and inexpensive. You need to change that because it is no longer true.
Date published: 2021-02-23
Rated 5 out of 5 by from great site!!!!!!! engaging and helping! great features and good at protecting your privacy !
Date published: 2021-02-23
Rated 5 out of 5 by from easy Very helpful and guides through all the steps Very easy directions
Date published: 2021-02-23
Rated 2 out of 5 by from By far the worst tax exirence we've had with Turbo After completing our return with no issues, upon final review a software glitch requiried repeatative information entry of the w2, in turn doubling income and withholdings for the return. Deleting and restarting were required multiple times. Then on a state filing issue we reached out to the Chat and Live Phone call to recieve terrible advice! FIrst few attempt to solve the issue casused us to delete our state return and start that over. After 6 times redoing the state return without solving the issue we were told to submit our return even though there was clearly an error and then just file an amended return and payback the refund that we knew was not calculated properly. After we said that was unacceptable advice I was placed on hold for over an hour and hung up on. Altimately we deleted our entire retun starting from scratch again. Then fought through the duplication glitch again and finally we were able to file our return. By far the worst tax experience we've had and not worth the money.
Date published: 2021-02-23
Rated 5 out of 5 by from Love Turbo Tax I've been doing my taxes myself for years with TurboTax. Its very easy and they stay up to date with any tax breaks you can get. Everyone should give Turbo Tax a try.. You wont be disappointed..
Date published: 2021-02-23
Rated 4 out of 5 by from All Good No problems! Everything was smooth sailing. Not as scary as I expected
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax is awesome They took me threw every step.. An made it very easy an understandable.
Date published: 2021-02-23
Rated 5 out of 5 by from Never a Bad Experience I have been using turbo tax every year since I have been working and have never had an issue. They cover all the bases, it's a very user friendly platform, and I would recommend it to anyone.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 9083