TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Frustrating I paid for full service and I didn't get that from my "tax expert" it basically felt like I did my own taxes she never called me as I requested several times and I would get a prerecorded text message saying the same thing.
Date published: 2022-05-03
Rated 1 out of 5 by from I have too much problems efiling my 2021 Tax Mine had not been processed yet. I just went ahead and paid the amount that I had to pay for my Federal and State Taxes b/c I don't want to pay late fee.
Date published: 2022-05-03
Rated 5 out of 5 by from Return User I've used Turbo Tax for 15 years and will continue to use Turbo Tax in the future. Their step by step direction makes filing simple and easy. Most of my friends and family pay a Tax Accountant to do their tax returns and end up paying huge amounts of money for their services. Turbo Tax does everything a CPA can do for a fraction of the price. I am a loyal user and will continue being a loyal user.
Date published: 2022-05-03
Rated 5 out of 5 by from You are outstanding I have used for serveral years and do them myself.
Date published: 2022-05-03
Rated 1 out of 5 by from TurboTax is good (sometimes). If you have incredibly complicated taxes then perhaps Turbotax is the way to go. Based on my 2 consecutive years of use I can't recommend this service any longer though, for those who are on the fence. My expert relied on FAQ info and standard company literature, rather than explaining to me what was going on like a human being who isn't a tax expert. I came to TurboTax because my taxes can be complicated as an educator. Last year I had an expert who at least acknowledged my occupation and explained to me what she was doing in the context of her knowing my profession, but as stated above-- this year I got very confusing feedback and explanations. In the end, I'm not confident things were done entirely to my benefit this time around and it still cost me $300.
Date published: 2022-05-03
Rated 5 out of 5 by from Turbo tax was so helpful I always do my turbo tax, but I lost my husband in December and need help. I got help and kindness
Date published: 2022-05-03
Rated 1 out of 5 by from Never again She asked me nothing. She never called and i don’t think she tried to get me the max. I feel like she did the bare minimum. I do not recommend live. Do it yourself
Date published: 2022-05-03
Rated 5 out of 5 by from TurboTax IS really awesome! Again, the TurboTax app and supporting staff are top notch!
Date published: 2022-05-03
Rated 5 out of 5 by from Turbo Tax is helpful! The App is easy to navigate and tax experts are knowledgeable.
Date published: 2022-05-03
Rated 5 out of 5 by from Turbo tax simplifies taxes I had an amazing experience on turbo tax I would recommend turbo tax to anyone filing taxes
Date published: 2022-05-03
All TurboTax® Offerings Reviews - Page 9054
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Frustrating I paid for full service and I didn't get that from my "tax expert" it basically felt like I did my own taxes she never called me as I requested several times and I would get a prerecorded text message saying the same thing.
Date published: 2022-05-03
Rated 1 out of 5 by from I have too much problems efiling my 2021 Tax Mine had not been processed yet. I just went ahead and paid the amount that I had to pay for my Federal and State Taxes b/c I don't want to pay late fee.
Date published: 2022-05-03
Rated 5 out of 5 by from Return User I've used Turbo Tax for 15 years and will continue to use Turbo Tax in the future. Their step by step direction makes filing simple and easy. Most of my friends and family pay a Tax Accountant to do their tax returns and end up paying huge amounts of money for their services. Turbo Tax does everything a CPA can do for a fraction of the price. I am a loyal user and will continue being a loyal user.
Date published: 2022-05-03
Rated 5 out of 5 by from You are outstanding I have used for serveral years and do them myself.
Date published: 2022-05-03
Rated 1 out of 5 by from TurboTax is good (sometimes). If you have incredibly complicated taxes then perhaps Turbotax is the way to go. Based on my 2 consecutive years of use I can't recommend this service any longer though, for those who are on the fence. My expert relied on FAQ info and standard company literature, rather than explaining to me what was going on like a human being who isn't a tax expert. I came to TurboTax because my taxes can be complicated as an educator. Last year I had an expert who at least acknowledged my occupation and explained to me what she was doing in the context of her knowing my profession, but as stated above-- this year I got very confusing feedback and explanations. In the end, I'm not confident things were done entirely to my benefit this time around and it still cost me $300.
Date published: 2022-05-03
Rated 5 out of 5 by from Turbo tax was so helpful I always do my turbo tax, but I lost my husband in December and need help. I got help and kindness
Date published: 2022-05-03
Rated 1 out of 5 by from Never again She asked me nothing. She never called and i don’t think she tried to get me the max. I feel like she did the bare minimum. I do not recommend live. Do it yourself
Date published: 2022-05-03
Rated 5 out of 5 by from TurboTax IS really awesome! Again, the TurboTax app and supporting staff are top notch!
Date published: 2022-05-03
Rated 5 out of 5 by from Turbo Tax is helpful! The App is easy to navigate and tax experts are knowledgeable.
Date published: 2022-05-03
Rated 5 out of 5 by from Turbo tax simplifies taxes I had an amazing experience on turbo tax I would recommend turbo tax to anyone filing taxes
Date published: 2022-05-03
All TurboTax® Offerings Reviews - Page 9054