TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by
Firecracker0909 from
Frustrating
I paid for full service and I didn't get that from my "tax expert" it basically felt like I did my own taxes she never called me as I requested several times and I would get a prerecorded text message saying the same thing.
Date published: 2022-05-03
Rated 1 out of 5 by
IDKWTD from
I have too much problems efiling my 2021 Tax
Mine had not been processed yet. I just went ahead and paid the amount that I had to pay for my Federal and State Taxes b/c I don't want to pay late fee.
Date published: 2022-05-03
Rated 5 out of 5 by
MrsSuperman from
Return User
I've used Turbo Tax for 15 years and will continue to use Turbo Tax in the future. Their step by step direction makes filing simple and easy. Most of my friends and family pay a Tax Accountant to do their tax returns and end up paying huge amounts of money for their services. Turbo Tax does everything a CPA can do for a fraction of the price. I am a loyal user and will continue being a loyal user.
Date published: 2022-05-03
Rated 5 out of 5 by
Grandma Aunt Terry from
You are outstanding
I have used for serveral years and do them myself.
Date published: 2022-05-03
Rated 1 out of 5 by
Adjunct Awareness from
TurboTax is good (sometimes).
If you have incredibly complicated taxes then perhaps Turbotax is the way to go. Based on my 2 consecutive years of use I can't recommend this service any longer though, for those who are on the fence. My expert relied on FAQ info and standard company literature, rather than explaining to me what was going on like a human being who isn't a tax expert. I came to TurboTax because my taxes can be complicated as an educator. Last year I had an expert who at least acknowledged my occupation and explained to me what she was doing in the context of her knowing my profession, but as stated above-- this year I got very confusing feedback and explanations. In the end, I'm not confident things were done entirely to my benefit this time around and it still cost me $300.
Date published: 2022-05-03
Rated 5 out of 5 by
Karylk from
Turbo tax was so helpful
I always do my turbo tax, but I lost my husband in December and need help. I got help and kindness
Date published: 2022-05-03
Rated 1 out of 5 by
Tysha088 from
Never again
She asked me nothing. She never called and i don’t think she tried to get me the max. I feel like she did the bare minimum. I do not recommend live. Do it yourself
Date published: 2022-05-03
Rated 5 out of 5 by
TLClaytorJr from
TurboTax IS really awesome!
Again, the TurboTax app and supporting staff are top notch!
Date published: 2022-05-03
Rated 5 out of 5 by
Camila_P from
Turbo Tax is helpful!
The App is easy to navigate and tax experts are knowledgeable.
Date published: 2022-05-03
Rated 5 out of 5 by
Mkb2018 from
Turbo tax simplifies taxes
I had an amazing experience on turbo tax I would recommend turbo tax to anyone filing taxes
All TurboTax® Offerings Reviews - Page 9054
Date published: 2022-05-03
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
Firecracker0909 from
Frustrating
I paid for full service and I didn't get that from my "tax expert" it basically felt like I did my own taxes she never called me as I requested several times and I would get a prerecorded text message saying the same thing.
Date published: 2022-05-03
Rated 1 out of 5 by
IDKWTD from
I have too much problems efiling my 2021 Tax
Mine had not been processed yet. I just went ahead and paid the amount that I had to pay for my Federal and State Taxes b/c I don't want to pay late fee.
Date published: 2022-05-03
Rated 5 out of 5 by
MrsSuperman from
Return User
I've used Turbo Tax for 15 years and will continue to use Turbo Tax in the future. Their step by step direction makes filing simple and easy. Most of my friends and family pay a Tax Accountant to do their tax returns and end up paying huge amounts of money for their services. Turbo Tax does everything a CPA can do for a fraction of the price. I am a loyal user and will continue being a loyal user.
Date published: 2022-05-03
Rated 5 out of 5 by
Grandma Aunt Terry from
You are outstanding
I have used for serveral years and do them myself.
Date published: 2022-05-03
Rated 1 out of 5 by
Adjunct Awareness from
TurboTax is good (sometimes).
If you have incredibly complicated taxes then perhaps Turbotax is the way to go. Based on my 2 consecutive years of use I can't recommend this service any longer though, for those who are on the fence. My expert relied on FAQ info and standard company literature, rather than explaining to me what was going on like a human being who isn't a tax expert. I came to TurboTax because my taxes can be complicated as an educator. Last year I had an expert who at least acknowledged my occupation and explained to me what she was doing in the context of her knowing my profession, but as stated above-- this year I got very confusing feedback and explanations. In the end, I'm not confident things were done entirely to my benefit this time around and it still cost me $300.
Date published: 2022-05-03
Rated 5 out of 5 by
Karylk from
Turbo tax was so helpful
I always do my turbo tax, but I lost my husband in December and need help. I got help and kindness
Date published: 2022-05-03
Rated 1 out of 5 by
Tysha088 from
Never again
She asked me nothing. She never called and i don’t think she tried to get me the max. I feel like she did the bare minimum. I do not recommend live. Do it yourself
Date published: 2022-05-03
Rated 5 out of 5 by
TLClaytorJr from
TurboTax IS really awesome!
Again, the TurboTax app and supporting staff are top notch!
Date published: 2022-05-03
Rated 5 out of 5 by
Camila_P from
Turbo Tax is helpful!
The App is easy to navigate and tax experts are knowledgeable.
Date published: 2022-05-03
Rated 5 out of 5 by
Mkb2018 from
Turbo tax simplifies taxes
I had an amazing experience on turbo tax I would recommend turbo tax to anyone filing taxes
All TurboTax® Offerings Reviews - Page 9054
Date published: 2022-05-03