TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
Ashpeas from
I am a loyal customer! 9 years and going!
I was filing for myself and my business for the first time this year, and needed some help. I have a wonderful woman with infinite patience! I was extremely happy with the quality of service I received!!
Date published: 2022-03-20
Rated 5 out of 5 by
AD Danger from
Helps me file my own complicated taxes for less
I own rental property, have a salary, and run a side gig. My taxes are complicated but I'm able to file by myself. I used to pay hundreds to an accountant all year long.
Date published: 2022-03-20
Rated 5 out of 5 by
shankins65 from
Turbo Tax is awesome
I found it to be easy to use and be reminded when I need to correct things
Date published: 2022-03-20
Rated 2 out of 5 by
NotATurboTaxFan12 from
TurboTax is a UX Nightmare
Using TurboTax is an exercise in patience with frustrating software. Here's just a few of the issues that come up seemingly every year: - Working through a wizard and answering a bunch of repetitive questions. Upon completion, you see a splash screen informing you that everything looks great, and then back to the starting screen telling you that you need to complete the section. - Multiple places that expect me to re-enter data that's been entered elsewhere. In one case I had to re-enter all of the information for a beneficiary, even though TurboTax already knows about my beneficiaries - just give me a pick list! - Every year I have to enter my DL information, and it rarely changes. Try to enter dashes? Wrong! But we won't tell you until after you enter it. Asking users to specify the date format instead of just, you know, figuring it out is an odd design choice. Seems likely that the whole page was an intern project that got chalked up as "good enough" and ignored. All in all, TurboTax is a frustrating experience, and does not inspire confidence that my taxes are done correctly.
Date published: 2022-03-20
Rated 5 out of 5 by
ShippShape0503 from
5 Stars!!
Robert made the experience very quick and simple and didn’t charge me a cent. Got a decent return coming in as well. Preciate the help.
Date published: 2022-03-20
Rated 4 out of 5 by
CAE808 from
Brilliant Product
Been using Turbo Tax so long have become dependent and would be Lost without it.
Date published: 2022-03-20
Rated 5 out of 5 by
YvonneA12 from
EASY AND HEPFUL
This is my second year using Turbo Tax and I love it, super easy to use to file taxes practically does all the work for you. Great inormation available on the site for any all questions!
Date published: 2022-03-20
Rated 5 out of 5 by
Dpusabot from
Better than H&R Block
Easy to use. Audit defense is worth the cost. I had to use it.
Date published: 2022-03-20
Rated 4 out of 5 by
Duncho from
Was a bit tedious.
Was not able to jump to sections that I needed to correct or enter new numbers
Date published: 2022-03-20
Rated 4 out of 5 by
slowsimmer from
I survived
for some reason my 2020 turbotax files were gone , reloaded my disk nothing there, opened the pdf i saved after last years file nothing there. Had to start from scratch slowed things down. Watched video on AGI ( line 11), looked at my printout of last year line eleven entry was $0.00 =Hello, been in turbo mode since 2016 for some reason 2020 year had issues going back otherwise happy days , in the end i survived
All TurboTax® Offerings Reviews - Page 9043
Date published: 2022-03-20
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Ashpeas from
I am a loyal customer! 9 years and going!
I was filing for myself and my business for the first time this year, and needed some help. I have a wonderful woman with infinite patience! I was extremely happy with the quality of service I received!!
Date published: 2022-03-20
Rated 5 out of 5 by
AD Danger from
Helps me file my own complicated taxes for less
I own rental property, have a salary, and run a side gig. My taxes are complicated but I'm able to file by myself. I used to pay hundreds to an accountant all year long.
Date published: 2022-03-20
Rated 5 out of 5 by
shankins65 from
Turbo Tax is awesome
I found it to be easy to use and be reminded when I need to correct things
Date published: 2022-03-20
Rated 2 out of 5 by
NotATurboTaxFan12 from
TurboTax is a UX Nightmare
Using TurboTax is an exercise in patience with frustrating software. Here's just a few of the issues that come up seemingly every year: - Working through a wizard and answering a bunch of repetitive questions. Upon completion, you see a splash screen informing you that everything looks great, and then back to the starting screen telling you that you need to complete the section. - Multiple places that expect me to re-enter data that's been entered elsewhere. In one case I had to re-enter all of the information for a beneficiary, even though TurboTax already knows about my beneficiaries - just give me a pick list! - Every year I have to enter my DL information, and it rarely changes. Try to enter dashes? Wrong! But we won't tell you until after you enter it. Asking users to specify the date format instead of just, you know, figuring it out is an odd design choice. Seems likely that the whole page was an intern project that got chalked up as "good enough" and ignored. All in all, TurboTax is a frustrating experience, and does not inspire confidence that my taxes are done correctly.
Date published: 2022-03-20
Rated 5 out of 5 by
ShippShape0503 from
5 Stars!!
Robert made the experience very quick and simple and didn’t charge me a cent. Got a decent return coming in as well. Preciate the help.
Date published: 2022-03-20
Rated 4 out of 5 by
CAE808 from
Brilliant Product
Been using Turbo Tax so long have become dependent and would be Lost without it.
Date published: 2022-03-20
Rated 5 out of 5 by
YvonneA12 from
EASY AND HEPFUL
This is my second year using Turbo Tax and I love it, super easy to use to file taxes practically does all the work for you. Great inormation available on the site for any all questions!
Date published: 2022-03-20
Rated 5 out of 5 by
Dpusabot from
Better than H&R Block
Easy to use. Audit defense is worth the cost. I had to use it.
Date published: 2022-03-20
Rated 4 out of 5 by
Duncho from
Was a bit tedious.
Was not able to jump to sections that I needed to correct or enter new numbers
Date published: 2022-03-20
Rated 4 out of 5 by
slowsimmer from
I survived
for some reason my 2020 turbotax files were gone , reloaded my disk nothing there, opened the pdf i saved after last years file nothing there. Had to start from scratch slowed things down. Watched video on AGI ( line 11), looked at my printout of last year line eleven entry was $0.00 =Hello, been in turbo mode since 2016 for some reason 2020 year had issues going back otherwise happy days , in the end i survived
All TurboTax® Offerings Reviews - Page 9043
Date published: 2022-03-20