TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TURBONHEUR Great experience and helpful tips and hints. The software was very user-friendly and effective.
Date published: 2022-04-11
Rated 5 out of 5 by from I have no reason to do my taxes any other way. Working with Joseph eliminated almost all of the stress associated with doing my taxes. He is truly a professional at what he does, and a pleasure to work with.
Date published: 2022-04-11
Rated 5 out of 5 by from Love Turbo Tax. Turbo Tax is so easy. Just wish they didn't charge to file your state taxes electronically. I think it has always been free in the past and was surprised that they wanted to charge me $25.00. I'll mail it instead.
Date published: 2022-04-11
Rated 2 out of 5 by from They did their job but... The Experts are wonderful and really helped me for the last two years while I have been learning how to do my own taxes and keep track of all the paperwork needed. I appreciate that from them. However, I do not believe they are upfront about the prices they charge by the end and they will inflate the return expected to draw you in. There are 1k difference in the amount they said I "would get" and the amount I ended up walking away with, due to their charges. I did pay for the full service, but that's only advertised as costing $250 and I ended up paying $300, so I'm unconvinced that the $1k difference is just their charges. Overall, I'll likely find a new place to file my taxes or do them myself instead of paying up for it to be completed for me.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is great I recommended to my friends and Very good and easy will recommend to friend and family good experience
Date published: 2022-04-11
Rated 5 out of 5 by from Jennifer Was Awesome Jennifer was communicative, moved quickly and efficiently on anything that she needed clarification on. I feel confident that she handled my taxes with care.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax Live Full service it was a great experience my first assigned rep closed my account but I was helped quickly and I was assigned a better person.
Date published: 2022-04-11
Rated 5 out of 5 by from Super Easy I'M old,89 years, and find it hard at times in my life to understand things as I use to. Turbo Tax makes it so easy for me to understand. Tell everyone there THANKS.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is 100% Great Was so quick and easy, thank you turbo tax, will be using every year from now on!
Date published: 2022-04-11
Rated 3 out of 5 by from Not too helpful I have been using this for a Trust return. Has not changed much in the last several years. it is not as helpful as the Tutbotax for individual returns. For example, it does not allow for importing data from financial institutions (unlike the "individual" version), and it doesn't have a very helpful "interview", so you are left with having to figure out how to interpret some arcane entry. I also used the state version (NY State) and it doesn't really help to understand what to do with NY state additions/subtractions for income.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 9037
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBONHEUR Great experience and helpful tips and hints. The software was very user-friendly and effective.
Date published: 2022-04-11
Rated 5 out of 5 by from I have no reason to do my taxes any other way. Working with Joseph eliminated almost all of the stress associated with doing my taxes. He is truly a professional at what he does, and a pleasure to work with.
Date published: 2022-04-11
Rated 5 out of 5 by from Love Turbo Tax. Turbo Tax is so easy. Just wish they didn't charge to file your state taxes electronically. I think it has always been free in the past and was surprised that they wanted to charge me $25.00. I'll mail it instead.
Date published: 2022-04-11
Rated 2 out of 5 by from They did their job but... The Experts are wonderful and really helped me for the last two years while I have been learning how to do my own taxes and keep track of all the paperwork needed. I appreciate that from them. However, I do not believe they are upfront about the prices they charge by the end and they will inflate the return expected to draw you in. There are 1k difference in the amount they said I "would get" and the amount I ended up walking away with, due to their charges. I did pay for the full service, but that's only advertised as costing $250 and I ended up paying $300, so I'm unconvinced that the $1k difference is just their charges. Overall, I'll likely find a new place to file my taxes or do them myself instead of paying up for it to be completed for me.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is great I recommended to my friends and Very good and easy will recommend to friend and family good experience
Date published: 2022-04-11
Rated 5 out of 5 by from Jennifer Was Awesome Jennifer was communicative, moved quickly and efficiently on anything that she needed clarification on. I feel confident that she handled my taxes with care.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax Live Full service it was a great experience my first assigned rep closed my account but I was helped quickly and I was assigned a better person.
Date published: 2022-04-11
Rated 5 out of 5 by from Super Easy I'M old,89 years, and find it hard at times in my life to understand things as I use to. Turbo Tax makes it so easy for me to understand. Tell everyone there THANKS.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is 100% Great Was so quick and easy, thank you turbo tax, will be using every year from now on!
Date published: 2022-04-11
Rated 3 out of 5 by from Not too helpful I have been using this for a Trust return. Has not changed much in the last several years. it is not as helpful as the Tutbotax for individual returns. For example, it does not allow for importing data from financial institutions (unlike the "individual" version), and it doesn't have a very helpful "interview", so you are left with having to figure out how to interpret some arcane entry. I also used the state version (NY State) and it doesn't really help to understand what to do with NY state additions/subtractions for income.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 9037