TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from cannot e-file TurboTax is great and all. However I purchased the 2019 software because when I tried to do file my taxes in October 2020 I was not able to e-file. I purchased the download because I was told in needed to have it to file. I was lied to.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax online is great with some exceptions I always feel like turbotax covers everything I might otherwise forget. However, outside of the scope of tax knowledge, the there are a couple of areas in which they are oddly lacking. There is no data sync between TurboTax Online and TurboTax Download. The online version wanted the AGI from last year's return, which I filed with TurboTax Download. I had neglected to save it as a pdf and the program wouldn't open so I couldn't open the file. TurboTax Online didn't offer an option to open a TurboTax .tax file. Had to reinstall. Also, when e-filing, I was asked how I filed last year. I had to choose, "With another product". There should have been option to choose, "With a different TurboTax product". And then also a prompt to import the data they wanted from last year. I also don't like that I can no longer file an extension the downloaded version.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax was Quick and Easy Mathew helped me easily walk through how to set up my payment plan with the IRS. Great Customer Service and Thank you Mathew!
Date published: 2021-05-17
Rated 3 out of 5 by from Still no Mac option This would be so much better if a Mac version was available.
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use Very easy to use. Easy to get help in real-time if needed. They always send plenty of notifications throughout the process so it's easy to track your progress and know when you can expect your return.
Date published: 2021-05-17
Rated 5 out of 5 by from AWESOME QUICK & SUPER. LEFT NO STONE UNTURNED!!!!!!!!!!!!!!
Date published: 2021-05-17
Rated 4 out of 5 by from Good except for this This annoying, Im tired. please know Ive been using Turbo since 2007'
Date published: 2021-05-17
Rated 2 out of 5 by from Not impressed didn't ask for irs identity protection pins, turbo tax w-2 form didn't match received form - check for item 'e'. this year's version seemed to have holes....
Date published: 2021-05-17
Rated 4 out of 5 by from Great software! Wish there is a place to compare results from married filing jointly and separately - TaxAct has this function.
Date published: 2021-05-17
Rated 4 out of 5 by from Quick and easy Quick, easy and accurate. Provided tax breaks I wouldn't have thought of.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 903
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from cannot e-file TurboTax is great and all. However I purchased the 2019 software because when I tried to do file my taxes in October 2020 I was not able to e-file. I purchased the download because I was told in needed to have it to file. I was lied to.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax online is great with some exceptions I always feel like turbotax covers everything I might otherwise forget. However, outside of the scope of tax knowledge, the there are a couple of areas in which they are oddly lacking. There is no data sync between TurboTax Online and TurboTax Download. The online version wanted the AGI from last year's return, which I filed with TurboTax Download. I had neglected to save it as a pdf and the program wouldn't open so I couldn't open the file. TurboTax Online didn't offer an option to open a TurboTax .tax file. Had to reinstall. Also, when e-filing, I was asked how I filed last year. I had to choose, "With another product". There should have been option to choose, "With a different TurboTax product". And then also a prompt to import the data they wanted from last year. I also don't like that I can no longer file an extension the downloaded version.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax was Quick and Easy Mathew helped me easily walk through how to set up my payment plan with the IRS. Great Customer Service and Thank you Mathew!
Date published: 2021-05-17
Rated 3 out of 5 by from Still no Mac option This would be so much better if a Mac version was available.
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use Very easy to use. Easy to get help in real-time if needed. They always send plenty of notifications throughout the process so it's easy to track your progress and know when you can expect your return.
Date published: 2021-05-17
Rated 5 out of 5 by from AWESOME QUICK & SUPER. LEFT NO STONE UNTURNED!!!!!!!!!!!!!!
Date published: 2021-05-17
Rated 4 out of 5 by from Good except for this This annoying, Im tired. please know Ive been using Turbo since 2007'
Date published: 2021-05-17
Rated 2 out of 5 by from Not impressed didn't ask for irs identity protection pins, turbo tax w-2 form didn't match received form - check for item 'e'. this year's version seemed to have holes....
Date published: 2021-05-17
Rated 4 out of 5 by from Great software! Wish there is a place to compare results from married filing jointly and separately - TaxAct has this function.
Date published: 2021-05-17
Rated 4 out of 5 by from Quick and easy Quick, easy and accurate. Provided tax breaks I wouldn't have thought of.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 903