TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Turbotax great Turbotax is great and they do stuff the right way and they r good
Date published: 2021-03-01
Rated 3 out of 5 by from every click was an Ad to upgrade it was great if you were not trying to hide the fact its free
Date published: 2021-03-01
Rated 3 out of 5 by from First time with an issue I've used Turbo Tax for years now and have no complaints until this year. I was ready to file on 2-27-21 when we experienced an internet outage in my area due to the weather. My internet services were finally restored on 3-1-21 while I was at work. As soon as I got home I attempted to finish filing my returns when I noticed all my discounts had been removed. Contacted Turbo Tax to explain the issue and situation to possibly reinstate my discounts but was denied and told there was nothing they could do because the promotion was discontinued at 12:00pm on 3-1-21. Mind you there was no stated expiration date or notification that the promotion would end or that it was even a promotion. Discounts one day and gone the next. I understand it's neither of our faults the internet in my area was down but as a returning 7 year customer and with valid reason for evaluation of my situation I expected a better result with a touch of empathy. May be time to expand my options for future returns.
Date published: 2021-03-01
Rated 5 out of 5 by from Highly recommend Turbotax!! So fast and easy to use. Makes doing taxes almost enjoyable.
Date published: 2021-03-01
Rated 5 out of 5 by from I love TurboTax! Kristy helped me out and we did everything smoothly, it was very easy to do and she was very kind. If I had filed by myself I would have missed out on credits and more refunds BIG TIME, and I didn't even have to worry about fees. TurboTax is the best! :)
Date published: 2021-03-01
Rated 3 out of 5 by from Turbo Tax Like the program, but again this year it's getting ridiculously expensive. Stars would be 5, if price weren't so high.
Date published: 2021-03-01
Rated 5 out of 5 by from easy and safe expert called to see if I needed help and was very friendly
Date published: 2021-03-01
Rated 5 out of 5 by from Better than I thought. It took a minute, but it was free. So, that's important for me. My real frustrations were with the IRS website.
Date published: 2021-03-01
Rated 5 out of 5 by from turbo tax is an awesomw received a reject and one of the support staff on chat walked me through it.
Date published: 2021-03-01
Rated 5 out of 5 by from Early issues resolved My first attempt to do my taxes was a failure. I couldn't get past the initial verification section without it crashing. Today everything went perfectly. Everything took less time than previous years.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9012
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbotax great Turbotax is great and they do stuff the right way and they r good
Date published: 2021-03-01
Rated 3 out of 5 by from every click was an Ad to upgrade it was great if you were not trying to hide the fact its free
Date published: 2021-03-01
Rated 3 out of 5 by from First time with an issue I've used Turbo Tax for years now and have no complaints until this year. I was ready to file on 2-27-21 when we experienced an internet outage in my area due to the weather. My internet services were finally restored on 3-1-21 while I was at work. As soon as I got home I attempted to finish filing my returns when I noticed all my discounts had been removed. Contacted Turbo Tax to explain the issue and situation to possibly reinstate my discounts but was denied and told there was nothing they could do because the promotion was discontinued at 12:00pm on 3-1-21. Mind you there was no stated expiration date or notification that the promotion would end or that it was even a promotion. Discounts one day and gone the next. I understand it's neither of our faults the internet in my area was down but as a returning 7 year customer and with valid reason for evaluation of my situation I expected a better result with a touch of empathy. May be time to expand my options for future returns.
Date published: 2021-03-01
Rated 5 out of 5 by from Highly recommend Turbotax!! So fast and easy to use. Makes doing taxes almost enjoyable.
Date published: 2021-03-01
Rated 5 out of 5 by from I love TurboTax! Kristy helped me out and we did everything smoothly, it was very easy to do and she was very kind. If I had filed by myself I would have missed out on credits and more refunds BIG TIME, and I didn't even have to worry about fees. TurboTax is the best! :)
Date published: 2021-03-01
Rated 3 out of 5 by from Turbo Tax Like the program, but again this year it's getting ridiculously expensive. Stars would be 5, if price weren't so high.
Date published: 2021-03-01
Rated 5 out of 5 by from easy and safe expert called to see if I needed help and was very friendly
Date published: 2021-03-01
Rated 5 out of 5 by from Better than I thought. It took a minute, but it was free. So, that's important for me. My real frustrations were with the IRS website.
Date published: 2021-03-01
Rated 5 out of 5 by from turbo tax is an awesomw received a reject and one of the support staff on chat walked me through it.
Date published: 2021-03-01
Rated 5 out of 5 by from Early issues resolved My first attempt to do my taxes was a failure. I couldn't get past the initial verification section without it crashing. Today everything went perfectly. Everything took less time than previous years.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 9012