TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
Patrick O from
TurboTax Rocks!
This is my third year using TurboTax and it just keeps getting better. The pages are clean, colorful, & easy to read. The instructions are very thorough, and when needed, explanations are plentiful & easy to understand. I can't believe I paid hundreds of dollars more each year to have a professional CPA do our taxes! I thought with military moves, investments, and a lot of charitable contributions I couldn't prepare them myself -- I was wrong. TurboTax made it so simple!
Date published: 2022-04-16
Rated 4 out of 5 by
Roebukk246 from
5 star experience except
so this is without a doubt a very good experience overall however i would be far far happier if turbo tax intuit someone had just out right told me that i would charged for this service with the options to opt out. that would have caught my attention more so than being lied to and finding out later that if i wanted certain parts of my return then i would have to pay for them. being forced to pay to get my state return seems quite dishonest and decietful.
Date published: 2022-04-16
Rated 1 out of 5 by
LeandroM from
1116 is a real mess
the carryover on 1116 is still not fixed, and you need to apply stupid tricks to be able to file electronically. Luckily some other users went through this problem before me to find those tricks...amazing we have to spend this time looking around....
Date published: 2022-04-16
Rated 1 out of 5 by
Amy98ta from
Needs work
I had questions that couldn’t be answered by the search. If I wanted to get answers then I had to pay extra yet I had to pay 200 to use turbo tax. It’s gettIng too many hungry & may just use an actual professional next year.
Date published: 2022-04-16
Rated 4 out of 5 by
nortney from
awesome
I had a good experience with turbo they are very helpful and my taxes got done correctly and it was easy to do.
Date published: 2022-04-16
Rated 1 out of 5 by
valsav88 from
TURBO tax was AWEFUL this year! so many issues!!
I had to redo my taxes 3 times!!! it deleted all my stuff twice due to turbo tax difficulties!! then when i got it to work it was late after april 15 and then had so may issues trying to file cause it wouldnt let me file!! seriously the most frustrated ive ever been with TUrbo tax and i have used it for years!!
Date published: 2022-04-16
Rated 5 out of 5 by
the1unv from
Love Turbo Tax
I like how it walks you through every step and lets you know when something should be reviewed.
Date published: 2022-04-16
Rated 4 out of 5 by
SNAHE from
2021 tax filing
three years in a row, the software keeps adding the Audit Defense onto my final page. I finally chose to pay with credit card so I could prevent it Choosing pay with refund automatically adds it in. This is a simple return but took 2 hours to do and then to have extra costs added on when I clearly said NO is insulting.
Date published: 2022-04-16
Rated 1 out of 5 by
Deeznats from
Meh
It was okay and made things easy. Just did not like that every product can only do a certain amount of things and as I continued on to file my taxes more products would show up requesting me to pay otherwise I couldn't finish.
Date published: 2022-04-16
Rated 3 out of 5 by
TurboT2022 from
Couldn't pay by Credit Card for State E-File
Like many other Turbo Tax users, I couldn't pay by credit card for e-file State tax. I have read comments on the Turbo Tax forum and followed instructions but it still couldn't complete the e-file.
All TurboTax® Offerings Reviews - Page 9001
Date published: 2022-04-16
TurboTaxTurboTax Customer Ratings & Reviews
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Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
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Kids
Own a business
Student
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Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Patrick O from
TurboTax Rocks!
This is my third year using TurboTax and it just keeps getting better. The pages are clean, colorful, & easy to read. The instructions are very thorough, and when needed, explanations are plentiful & easy to understand. I can't believe I paid hundreds of dollars more each year to have a professional CPA do our taxes! I thought with military moves, investments, and a lot of charitable contributions I couldn't prepare them myself -- I was wrong. TurboTax made it so simple!
Date published: 2022-04-16
Rated 4 out of 5 by
Roebukk246 from
5 star experience except
so this is without a doubt a very good experience overall however i would be far far happier if turbo tax intuit someone had just out right told me that i would charged for this service with the options to opt out. that would have caught my attention more so than being lied to and finding out later that if i wanted certain parts of my return then i would have to pay for them. being forced to pay to get my state return seems quite dishonest and decietful.
Date published: 2022-04-16
Rated 1 out of 5 by
LeandroM from
1116 is a real mess
the carryover on 1116 is still not fixed, and you need to apply stupid tricks to be able to file electronically. Luckily some other users went through this problem before me to find those tricks...amazing we have to spend this time looking around....
Date published: 2022-04-16
Rated 1 out of 5 by
Amy98ta from
Needs work
I had questions that couldn’t be answered by the search. If I wanted to get answers then I had to pay extra yet I had to pay 200 to use turbo tax. It’s gettIng too many hungry & may just use an actual professional next year.
Date published: 2022-04-16
Rated 4 out of 5 by
nortney from
awesome
I had a good experience with turbo they are very helpful and my taxes got done correctly and it was easy to do.
Date published: 2022-04-16
Rated 1 out of 5 by
valsav88 from
TURBO tax was AWEFUL this year! so many issues!!
I had to redo my taxes 3 times!!! it deleted all my stuff twice due to turbo tax difficulties!! then when i got it to work it was late after april 15 and then had so may issues trying to file cause it wouldnt let me file!! seriously the most frustrated ive ever been with TUrbo tax and i have used it for years!!
Date published: 2022-04-16
Rated 5 out of 5 by
the1unv from
Love Turbo Tax
I like how it walks you through every step and lets you know when something should be reviewed.
Date published: 2022-04-16
Rated 4 out of 5 by
SNAHE from
2021 tax filing
three years in a row, the software keeps adding the Audit Defense onto my final page. I finally chose to pay with credit card so I could prevent it Choosing pay with refund automatically adds it in. This is a simple return but took 2 hours to do and then to have extra costs added on when I clearly said NO is insulting.
Date published: 2022-04-16
Rated 1 out of 5 by
Deeznats from
Meh
It was okay and made things easy. Just did not like that every product can only do a certain amount of things and as I continued on to file my taxes more products would show up requesting me to pay otherwise I couldn't finish.
Date published: 2022-04-16
Rated 3 out of 5 by
TurboT2022 from
Couldn't pay by Credit Card for State E-File
Like many other Turbo Tax users, I couldn't pay by credit card for e-file State tax. I have read comments on the Turbo Tax forum and followed instructions but it still couldn't complete the e-file.
All TurboTax® Offerings Reviews - Page 9001
Date published: 2022-04-16