TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great app It was easy as can be! It was easy to use. I have used this for several years.
Date published: 2022-02-22
Rated 1 out of 5 by from Forced upsale Because I had k-1 distribution once in like 2014....it forced to buy premium
Date published: 2022-02-22
Rated 5 out of 5 by from Awesome Makes it easy and fast! I recommend using turbo tax!
Date published: 2022-02-22
Rated 1 out of 5 by from terrible biggest waste of time and money it forced me to pay 139 just to file taxes. terrible descriptions on what it needed from me.
Date published: 2022-02-22
Rated 5 out of 5 by from TurboTax Live Full Basic 2nd Year I've used Turbo Tax Live. Online submission of documents is easy. Online chat is excellent. Pleasantly surprised that my service was at no cost this year. Thanks Intuit! My preparer, Helen, was professional and very knowledgeable. Her review of my return and how to use the estimated tax payments was awesome. I also purchased the max protection features for any possible audit and identity problems. TurboTax Live has my highest recommendation. I will use this service again next year.
Date published: 2022-02-22
Rated 5 out of 5 by from EASY They walk you through everything. Simple even for being a first time filer.
Date published: 2022-02-22
Rated 2 out of 5 by from Very Buggy This Year - Disappointing I have been using Turbo Tax for decades and never had issue... this year was simply buggy. The installer was very slow, the initial software launch took forever and seemed to close after updating. The Employer ID was not importing from the previous year. I had to manually reinput a couple of numbers after the final review. The direct deposit info kept showing as missing no matter how many times I input it-- had to go with paper check ! Very sad to see this, what a sign of the times....
Date published: 2022-02-22
Rated 5 out of 5 by from Always fast and easy This is like my 4th years with turbo tax and never had issues with my refunds, they double check everything for you and answer your questions without having to leave your home, as an introvert... thats a huge plus.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo made easy Vanessa made the process go smoother than anticipated. Great customer service skills. Excellent communication.
Date published: 2022-02-22
Rated 5 out of 5 by from Online help was exceptional!!!! My online help representative was exceptional. He went above and beyond to help me. He was very patient. Our chat session timed out, however, I could still see him on Video. He called my phone number and we were able to resolve the issue I was having. Much thanks to him.
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 8993
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great app It was easy as can be! It was easy to use. I have used this for several years.
Date published: 2022-02-22
Rated 1 out of 5 by from Forced upsale Because I had k-1 distribution once in like 2014....it forced to buy premium
Date published: 2022-02-22
Rated 5 out of 5 by from Awesome Makes it easy and fast! I recommend using turbo tax!
Date published: 2022-02-22
Rated 1 out of 5 by from terrible biggest waste of time and money it forced me to pay 139 just to file taxes. terrible descriptions on what it needed from me.
Date published: 2022-02-22
Rated 5 out of 5 by from TurboTax Live Full Basic 2nd Year I've used Turbo Tax Live. Online submission of documents is easy. Online chat is excellent. Pleasantly surprised that my service was at no cost this year. Thanks Intuit! My preparer, Helen, was professional and very knowledgeable. Her review of my return and how to use the estimated tax payments was awesome. I also purchased the max protection features for any possible audit and identity problems. TurboTax Live has my highest recommendation. I will use this service again next year.
Date published: 2022-02-22
Rated 5 out of 5 by from EASY They walk you through everything. Simple even for being a first time filer.
Date published: 2022-02-22
Rated 2 out of 5 by from Very Buggy This Year - Disappointing I have been using Turbo Tax for decades and never had issue... this year was simply buggy. The installer was very slow, the initial software launch took forever and seemed to close after updating. The Employer ID was not importing from the previous year. I had to manually reinput a couple of numbers after the final review. The direct deposit info kept showing as missing no matter how many times I input it-- had to go with paper check ! Very sad to see this, what a sign of the times....
Date published: 2022-02-22
Rated 5 out of 5 by from Always fast and easy This is like my 4th years with turbo tax and never had issues with my refunds, they double check everything for you and answer your questions without having to leave your home, as an introvert... thats a huge plus.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo made easy Vanessa made the process go smoother than anticipated. Great customer service skills. Excellent communication.
Date published: 2022-02-22
Rated 5 out of 5 by from Online help was exceptional!!!! My online help representative was exceptional. He went above and beyond to help me. He was very patient. Our chat session timed out, however, I could still see him on Video. He called my phone number and we were able to resolve the issue I was having. Much thanks to him.
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 8993