TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Very Buggy This Year - Disappointing I have been using Turbo Tax for decades and never had issue... this year was simply buggy. The installer was very slow, the initial software launch took forever and seemed to close after updating. The Employer ID was not importing from the previous year. I had to manually reinput a couple of numbers after the final review. The direct deposit info kept showing as missing no matter how many times I input it-- had to go with paper check ! Very sad to see this, what a sign of the times....
Date published: 2022-02-22
Rated 5 out of 5 by from Always fast and easy This is like my 4th years with turbo tax and never had issues with my refunds, they double check everything for you and answer your questions without having to leave your home, as an introvert... thats a huge plus.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo made easy Vanessa made the process go smoother than anticipated. Great customer service skills. Excellent communication.
Date published: 2022-02-22
Rated 5 out of 5 by from Online help was exceptional!!!! My online help representative was exceptional. He went above and beyond to help me. He was very patient. Our chat session timed out, however, I could still see him on Video. He called my phone number and we were able to resolve the issue I was having. Much thanks to him.
Date published: 2022-02-22
Rated 5 out of 5 by from TurboTax was Excellent Barbara did an excellent job with my taxes.And I would love for to do my taxes again.
Date published: 2022-02-22
Rated 5 out of 5 by from GOOD TAX RETURN SOFTWARE This is good tax retun software, it is really easy to use.
Date published: 2022-02-22
Rated 5 out of 5 by from The Free Assistance was great! A tax professional called me and talked me through filling out all of the information using screen sharing to ensure we were talking about the same things! Made it super quick and easy!
Date published: 2022-02-22
Rated 5 out of 5 by from TurboTax is soo easy I filed my taxes myself, and it was very easy to do. Told step by step, on what to do.
Date published: 2022-02-22
Rated 5 out of 5 by from thorough process, quick and easy! i was impressed by how thorough band efficient they were!
Date published: 2022-02-22
Rated 4 out of 5 by from keeps trying too up sell does a good job, but its constantly trying to up sell you into a more expensive turbo tax or pushing you into a credit karma account. IRS needs to do this for free
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 8992
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Very Buggy This Year - Disappointing I have been using Turbo Tax for decades and never had issue... this year was simply buggy. The installer was very slow, the initial software launch took forever and seemed to close after updating. The Employer ID was not importing from the previous year. I had to manually reinput a couple of numbers after the final review. The direct deposit info kept showing as missing no matter how many times I input it-- had to go with paper check ! Very sad to see this, what a sign of the times....
Date published: 2022-02-22
Rated 5 out of 5 by from Always fast and easy This is like my 4th years with turbo tax and never had issues with my refunds, they double check everything for you and answer your questions without having to leave your home, as an introvert... thats a huge plus.
Date published: 2022-02-22
Rated 5 out of 5 by from Turbo made easy Vanessa made the process go smoother than anticipated. Great customer service skills. Excellent communication.
Date published: 2022-02-22
Rated 5 out of 5 by from Online help was exceptional!!!! My online help representative was exceptional. He went above and beyond to help me. He was very patient. Our chat session timed out, however, I could still see him on Video. He called my phone number and we were able to resolve the issue I was having. Much thanks to him.
Date published: 2022-02-22
Rated 5 out of 5 by from TurboTax was Excellent Barbara did an excellent job with my taxes.And I would love for to do my taxes again.
Date published: 2022-02-22
Rated 5 out of 5 by from GOOD TAX RETURN SOFTWARE This is good tax retun software, it is really easy to use.
Date published: 2022-02-22
Rated 5 out of 5 by from The Free Assistance was great! A tax professional called me and talked me through filling out all of the information using screen sharing to ensure we were talking about the same things! Made it super quick and easy!
Date published: 2022-02-22
Rated 5 out of 5 by from TurboTax is soo easy I filed my taxes myself, and it was very easy to do. Told step by step, on what to do.
Date published: 2022-02-22
Rated 5 out of 5 by from thorough process, quick and easy! i was impressed by how thorough band efficient they were!
Date published: 2022-02-22
Rated 4 out of 5 by from keeps trying too up sell does a good job, but its constantly trying to up sell you into a more expensive turbo tax or pushing you into a credit karma account. IRS needs to do this for free
Date published: 2022-02-22
All TurboTax® Offerings Reviews - Page 8992