TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
LKaren from
Turbo Tax is great
Have been using Turbo Tax for many years and love it!
Date published: 2022-04-15
Rated 4 out of 5 by
bdccd from
Easy to use
We have used Turbo Tax for years, and it's easy and quick and relatively inexpensive. However, we have not been able to successfully file electronically since the pandemic. We get cued to put in the AGI of the previous year, and we do, and we get rejected. I don't know if this is an IRS problem or a Turbo Tax problem, but it's meant having to mail in our forms and wait months (6 months last year) for our return. (We also use it to complete my mom's taxes for her, and we have no problem e-Filing for her.)
Date published: 2022-04-15
Rated 4 out of 5 by
Annienez from
very good
It is great that you can speak with someone on the phone, that is so helpful. The people I spoke with are very helpful and pleasant to talk with.
Date published: 2022-04-15
Rated 2 out of 5 by
KateKate1515 from
TurboTax gets the job done / bad support
Picked the wrong product and there was no way to go back or change. Tried to call and didn't work. Tried to chat and didn't work.
Date published: 2022-04-15
Rated 5 out of 5 by
Serena Maria from
Excellent!
Debby had awesome customer service skills and was very knowledgeable.
Date published: 2022-04-15
Rated 1 out of 5 by
jeremenemy from
No reason for me to owe this much.
I will be investigating with a licensed tax preparer to check if anything needs to be ammended. I am a 22 year old single filer with a job in retail and I pay taxes with every paycheck. There is absolutely no reason for me to owe $679 in federal taxes.
Date published: 2022-04-15
Rated 5 out of 5 by
Wes32 from
Turbo tax is easy to follow and knowledgeable.
No didn't need much help.Have done my taxes before.
Date published: 2022-04-15
Rated 5 out of 5 by
mlc413 from
Excellent service
I needed extra help, so I elected Turbo Tax prep services. Cherie was super helpful, and answered all my questions.
Date published: 2022-04-15
Rated 5 out of 5 by
Beaverj84 from
Turbo Tax is great every year.
Good product, use it for taxes every year now and wouldn't change it.
Date published: 2022-04-15
Rated 5 out of 5 by
jtczrt from
Awesome Service
My expert helped me through ever step on a more than usually complicated tax return! I really appreciate the work she put in!
All TurboTax® Offerings Reviews - Page 8985
Date published: 2022-04-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
LKaren from
Turbo Tax is great
Have been using Turbo Tax for many years and love it!
Date published: 2022-04-15
Rated 4 out of 5 by
bdccd from
Easy to use
We have used Turbo Tax for years, and it's easy and quick and relatively inexpensive. However, we have not been able to successfully file electronically since the pandemic. We get cued to put in the AGI of the previous year, and we do, and we get rejected. I don't know if this is an IRS problem or a Turbo Tax problem, but it's meant having to mail in our forms and wait months (6 months last year) for our return. (We also use it to complete my mom's taxes for her, and we have no problem e-Filing for her.)
Date published: 2022-04-15
Rated 4 out of 5 by
Annienez from
very good
It is great that you can speak with someone on the phone, that is so helpful. The people I spoke with are very helpful and pleasant to talk with.
Date published: 2022-04-15
Rated 2 out of 5 by
KateKate1515 from
TurboTax gets the job done / bad support
Picked the wrong product and there was no way to go back or change. Tried to call and didn't work. Tried to chat and didn't work.
Date published: 2022-04-15
Rated 5 out of 5 by
Serena Maria from
Excellent!
Debby had awesome customer service skills and was very knowledgeable.
Date published: 2022-04-15
Rated 1 out of 5 by
jeremenemy from
No reason for me to owe this much.
I will be investigating with a licensed tax preparer to check if anything needs to be ammended. I am a 22 year old single filer with a job in retail and I pay taxes with every paycheck. There is absolutely no reason for me to owe $679 in federal taxes.
Date published: 2022-04-15
Rated 5 out of 5 by
Wes32 from
Turbo tax is easy to follow and knowledgeable.
No didn't need much help.Have done my taxes before.
Date published: 2022-04-15
Rated 5 out of 5 by
mlc413 from
Excellent service
I needed extra help, so I elected Turbo Tax prep services. Cherie was super helpful, and answered all my questions.
Date published: 2022-04-15
Rated 5 out of 5 by
Beaverj84 from
Turbo Tax is great every year.
Good product, use it for taxes every year now and wouldn't change it.
Date published: 2022-04-15
Rated 5 out of 5 by
jtczrt from
Awesome Service
My expert helped me through ever step on a more than usually complicated tax return! I really appreciate the work she put in!
All TurboTax® Offerings Reviews - Page 8985
Date published: 2022-04-15