TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is great Have been using Turbo Tax for many years and love it!
Date published: 2022-04-15
Rated 4 out of 5 by from Easy to use We have used Turbo Tax for years, and it's easy and quick and relatively inexpensive. However, we have not been able to successfully file electronically since the pandemic. We get cued to put in the AGI of the previous year, and we do, and we get rejected. I don't know if this is an IRS problem or a Turbo Tax problem, but it's meant having to mail in our forms and wait months (6 months last year) for our return. (We also use it to complete my mom's taxes for her, and we have no problem e-Filing for her.)
Date published: 2022-04-15
Rated 4 out of 5 by from very good It is great that you can speak with someone on the phone, that is so helpful. The people I spoke with are very helpful and pleasant to talk with.
Date published: 2022-04-15
Rated 2 out of 5 by from TurboTax gets the job done / bad support Picked the wrong product and there was no way to go back or change. Tried to call and didn't work. Tried to chat and didn't work.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent! Debby had awesome customer service skills and was very knowledgeable.
Date published: 2022-04-15
Rated 1 out of 5 by from No reason for me to owe this much. I will be investigating with a licensed tax preparer to check if anything needs to be ammended. I am a 22 year old single filer with a job in retail and I pay taxes with every paycheck. There is absolutely no reason for me to owe $679 in federal taxes.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo tax is easy to follow and knowledgeable. No didn't need much help.Have done my taxes before.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent service I needed extra help, so I elected Turbo Tax prep services. Cherie was super helpful, and answered all my questions.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is great every year. Good product, use it for taxes every year now and wouldn't change it.
Date published: 2022-04-15
Rated 5 out of 5 by from Awesome Service My expert helped me through ever step on a more than usually complicated tax return! I really appreciate the work she put in!
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 8985
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great Have been using Turbo Tax for many years and love it!
Date published: 2022-04-15
Rated 4 out of 5 by from Easy to use We have used Turbo Tax for years, and it's easy and quick and relatively inexpensive. However, we have not been able to successfully file electronically since the pandemic. We get cued to put in the AGI of the previous year, and we do, and we get rejected. I don't know if this is an IRS problem or a Turbo Tax problem, but it's meant having to mail in our forms and wait months (6 months last year) for our return. (We also use it to complete my mom's taxes for her, and we have no problem e-Filing for her.)
Date published: 2022-04-15
Rated 4 out of 5 by from very good It is great that you can speak with someone on the phone, that is so helpful. The people I spoke with are very helpful and pleasant to talk with.
Date published: 2022-04-15
Rated 2 out of 5 by from TurboTax gets the job done / bad support Picked the wrong product and there was no way to go back or change. Tried to call and didn't work. Tried to chat and didn't work.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent! Debby had awesome customer service skills and was very knowledgeable.
Date published: 2022-04-15
Rated 1 out of 5 by from No reason for me to owe this much. I will be investigating with a licensed tax preparer to check if anything needs to be ammended. I am a 22 year old single filer with a job in retail and I pay taxes with every paycheck. There is absolutely no reason for me to owe $679 in federal taxes.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo tax is easy to follow and knowledgeable. No didn't need much help.Have done my taxes before.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent service I needed extra help, so I elected Turbo Tax prep services. Cherie was super helpful, and answered all my questions.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo Tax is great every year. Good product, use it for taxes every year now and wouldn't change it.
Date published: 2022-04-15
Rated 5 out of 5 by from Awesome Service My expert helped me through ever step on a more than usually complicated tax return! I really appreciate the work she put in!
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 8985