TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from TurboTax is too slow TurboTax takes forever too open up to start of continue working on your return. Instead of saying it taking a few minute longer, it should say "check back later" Once it does allow you to continue with your return, it wants to do an Update, then it needs to have TurboTax restart again and then you have to wait again. It's not the computer I'm using as it is 1 year old. TurboTax has always been this way. Why Can't this process be speed up a little? When the updates are done, TurboTax still not not let you know exactly what was downloaded, so you don't know if it has effected the return you are working on.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is awesome I had a great experience,no heartaches no worrying about filing late
Date published: 2022-04-10
Rated 5 out of 5 by from Fast and accurate Though I had some unusual circumstances this year, I found the program to be fast and accurate, save for a few items at the end that needed manual adjustment. These should have been caught by the program.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax: We almost received a refund! As always, Turbo Tax worked diligently to aid me in receiving a refund but once again, for the 4th or 5th year in a row I am paying. This year I am paying 10 times as much as in prior years. Oh well! maybe next year! :(
Date published: 2022-04-10
Rated 5 out of 5 by from My Review for TurboTax Deluxe My first-time using Turbo tax, and I am quite satisfied with it
Date published: 2022-04-10
Rated 5 out of 5 by from GREAT HELP it walks you thru each step to help you with all the different taxes and tax credits, even things you never thought of
Date published: 2022-04-10
Rated 5 out of 5 by from outstanding had issues and turbo tax took care of it in real time
Date published: 2022-04-10
Rated 2 out of 5 by from TURBO TAX DELUXE This year 2021, was horrible trying to navigate thru. Many blank screens when you wanted to input data. This required switching back & forth between Forms & step by step.
Date published: 2022-04-10
Rated 4 out of 5 by from Could be better Product is good and polished overall but few areas could be improved 1) tends to repetitively ask same questions if we navigate out of some section or log back in. 2) Automatic capture of 1099 forms is not perfect. Tends to have errors and requires careful review. Sometimes ends up capturing same form twice and requires deletion. Help tips are not sufficient on what needs to be updated when it asks us to 'review'. I spent over 30 minutes fixing a bunch of entries which were worth $4 of captial gains in total 3) Some crucial explanations are behind paywall (i.e. cant be understood until filing). For eg how total capital gain is arrived. In my case, there was a capital gain distribution hidden in one of the forms, and turbo tax was not displaying it obviously in the income section review.
Date published: 2022-04-10
Rated 4 out of 5 by from Great Great software. The only negative is that the popup help messages fonts are too small and don't resize proportionally to the size of the window.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 8955
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is too slow TurboTax takes forever too open up to start of continue working on your return. Instead of saying it taking a few minute longer, it should say "check back later" Once it does allow you to continue with your return, it wants to do an Update, then it needs to have TurboTax restart again and then you have to wait again. It's not the computer I'm using as it is 1 year old. TurboTax has always been this way. Why Can't this process be speed up a little? When the updates are done, TurboTax still not not let you know exactly what was downloaded, so you don't know if it has effected the return you are working on.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is awesome I had a great experience,no heartaches no worrying about filing late
Date published: 2022-04-10
Rated 5 out of 5 by from Fast and accurate Though I had some unusual circumstances this year, I found the program to be fast and accurate, save for a few items at the end that needed manual adjustment. These should have been caught by the program.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax: We almost received a refund! As always, Turbo Tax worked diligently to aid me in receiving a refund but once again, for the 4th or 5th year in a row I am paying. This year I am paying 10 times as much as in prior years. Oh well! maybe next year! :(
Date published: 2022-04-10
Rated 5 out of 5 by from My Review for TurboTax Deluxe My first-time using Turbo tax, and I am quite satisfied with it
Date published: 2022-04-10
Rated 5 out of 5 by from GREAT HELP it walks you thru each step to help you with all the different taxes and tax credits, even things you never thought of
Date published: 2022-04-10
Rated 5 out of 5 by from outstanding had issues and turbo tax took care of it in real time
Date published: 2022-04-10
Rated 2 out of 5 by from TURBO TAX DELUXE This year 2021, was horrible trying to navigate thru. Many blank screens when you wanted to input data. This required switching back & forth between Forms & step by step.
Date published: 2022-04-10
Rated 4 out of 5 by from Could be better Product is good and polished overall but few areas could be improved 1) tends to repetitively ask same questions if we navigate out of some section or log back in. 2) Automatic capture of 1099 forms is not perfect. Tends to have errors and requires careful review. Sometimes ends up capturing same form twice and requires deletion. Help tips are not sufficient on what needs to be updated when it asks us to 'review'. I spent over 30 minutes fixing a bunch of entries which were worth $4 of captial gains in total 3) Some crucial explanations are behind paywall (i.e. cant be understood until filing). For eg how total capital gain is arrived. In my case, there was a capital gain distribution hidden in one of the forms, and turbo tax was not displaying it obviously in the income section review.
Date published: 2022-04-10
Rated 4 out of 5 by from Great Great software. The only negative is that the popup help messages fonts are too small and don't resize proportionally to the size of the window.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 8955