TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from An excellent Program I finished in great time. The program works well and is quite interactive.
Date published: 2022-04-13
Rated 5 out of 5 by from Quick and easy All info input shocked me! Great way to do taxes easy when you don't have to input all info 2 or 3 times!
Date published: 2022-04-13
Rated 2 out of 5 by from Required Updates Make it Difficult The forced updates upon each launch are painful and caused me to lose hours of time until I learned that I can change the default to prompt me for updates instead of making them automatic. I'd recommend that the default be set to prompt users to update with user messaging suggesting an update before filing one last time. Would provide a better CX. Also, it's hard to find where some items can be found in the software. For example, I spent quite some time searching for where QBI is entered. A more intuitive search feature would be helpful that would direct a user to exactly where a number is entered. Thanks for asking.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo tax great Great job no complaints. Wish they had an easier way of doing crypto
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is excellent. Turbo Tax was easier to use in entry of required information. Experienced some difficulty in processing K-1 entries.
Date published: 2022-04-13
Rated 5 out of 5 by from Easier than I thought My first time filing as an LLC. The process was a lot less daunting than I expected and TurboTax walked me through the entire process. Thanks!
Date published: 2022-04-13
Rated 5 out of 5 by from Great customer service The customer service representative linked to my phone and we FaceTimed to help me through my issue.
Date published: 2022-04-13
Rated 5 out of 5 by from very good it was very easy, i will do it again, with turbo taxe
Date published: 2022-04-13
Rated 1 out of 5 by from I will not recommend your service. Fails to handle nuance. Failed to handle nuance. Fa
Date published: 2022-04-13
Rated 5 out of 5 by from Another successful year! Another year of using Turbotax delux and things went smooth. Very straight forward process. Every year I transmit my taxes with confidence.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 8947
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from An excellent Program I finished in great time. The program works well and is quite interactive.
Date published: 2022-04-13
Rated 5 out of 5 by from Quick and easy All info input shocked me! Great way to do taxes easy when you don't have to input all info 2 or 3 times!
Date published: 2022-04-13
Rated 2 out of 5 by from Required Updates Make it Difficult The forced updates upon each launch are painful and caused me to lose hours of time until I learned that I can change the default to prompt me for updates instead of making them automatic. I'd recommend that the default be set to prompt users to update with user messaging suggesting an update before filing one last time. Would provide a better CX. Also, it's hard to find where some items can be found in the software. For example, I spent quite some time searching for where QBI is entered. A more intuitive search feature would be helpful that would direct a user to exactly where a number is entered. Thanks for asking.
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo tax great Great job no complaints. Wish they had an easier way of doing crypto
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax is excellent. Turbo Tax was easier to use in entry of required information. Experienced some difficulty in processing K-1 entries.
Date published: 2022-04-13
Rated 5 out of 5 by from Easier than I thought My first time filing as an LLC. The process was a lot less daunting than I expected and TurboTax walked me through the entire process. Thanks!
Date published: 2022-04-13
Rated 5 out of 5 by from Great customer service The customer service representative linked to my phone and we FaceTimed to help me through my issue.
Date published: 2022-04-13
Rated 5 out of 5 by from very good it was very easy, i will do it again, with turbo taxe
Date published: 2022-04-13
Rated 1 out of 5 by from I will not recommend your service. Fails to handle nuance. Failed to handle nuance. Fa
Date published: 2022-04-13
Rated 5 out of 5 by from Another successful year! Another year of using Turbotax delux and things went smooth. Very straight forward process. Every year I transmit my taxes with confidence.
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 8947