TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Didn't love it one bit! I found it absolutely outrageous with all of the additional adds on being advertised when this is promoted as a free tax filing service. Especially when you HAVE to upgrade to do certain things like adding deductions as a self-employed person. I've done my taxes with TurboTax for 5 years now, and if I wasn't an idiot who put off filing to the last minute I would have gone elsewhere. Also, when you tell someone a customer service rep is going to call them in 5 minutes, they should actually eventually end up calling that person.
Date published: 2022-04-18
Rated 1 out of 5 by from Unsure/hidden option I was not sure what i m paying and what option i selected until i got to the filing portion. Which irked me when i saw i m paying more than my return
Date published: 2022-04-18
Rated 5 out of 5 by from Really great! Really great! you just have to answer the question.Super easy
Date published: 2022-04-18
Rated 5 out of 5 by from Lost without your Help Every year the taxes get more and more difficult to do, so I rely on Turbo more than ever
Date published: 2022-04-18
Rated 3 out of 5 by from Turbo Tax needs to REMEMBER I hate that when I load the program on my PC (from CD) TT can't seem to pull any of the personal information I spent time entering the previous year. How hard can it be? FIX THIS - I have listed the same complaint for several years now.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome, paying taxes sucks! Easy to follow instructions. Site is very user friendly
Date published: 2022-04-18
Rated 4 out of 5 by from Turbotax is fine It's fairly easy to use. If I have issues I use youtube to help me out.
Date published: 2022-04-18
Rated 5 out of 5 by from Great experience! I not only was able to complete my refund myself but I was also able to talk to someone that helped me and educated me on the things that were most important.
Date published: 2022-04-18
Rated 5 out of 5 by from easy to use Easy to use app. Easier than filling this review..
Date published: 2022-04-18
Rated 3 out of 5 by from Confusing imports Fine overall. However, the import process is confusing. It will ask to automatically carry over items from the previous year return, and ask if you want to import. If you do both (which seems reasonable), you end up with two copies of the various 1099-INT etc. Additionally, the import process itself is buggy. For example, Wealthfront requires an app-specific password that you generate while using TurboTax. However, TurboTax will not let you paste this using the clipboard. This is crazy.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 894
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Didn't love it one bit! I found it absolutely outrageous with all of the additional adds on being advertised when this is promoted as a free tax filing service. Especially when you HAVE to upgrade to do certain things like adding deductions as a self-employed person. I've done my taxes with TurboTax for 5 years now, and if I wasn't an idiot who put off filing to the last minute I would have gone elsewhere. Also, when you tell someone a customer service rep is going to call them in 5 minutes, they should actually eventually end up calling that person.
Date published: 2022-04-18
Rated 1 out of 5 by from Unsure/hidden option I was not sure what i m paying and what option i selected until i got to the filing portion. Which irked me when i saw i m paying more than my return
Date published: 2022-04-18
Rated 5 out of 5 by from Really great! Really great! you just have to answer the question.Super easy
Date published: 2022-04-18
Rated 5 out of 5 by from Lost without your Help Every year the taxes get more and more difficult to do, so I rely on Turbo more than ever
Date published: 2022-04-18
Rated 3 out of 5 by from Turbo Tax needs to REMEMBER I hate that when I load the program on my PC (from CD) TT can't seem to pull any of the personal information I spent time entering the previous year. How hard can it be? FIX THIS - I have listed the same complaint for several years now.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome, paying taxes sucks! Easy to follow instructions. Site is very user friendly
Date published: 2022-04-18
Rated 4 out of 5 by from Turbotax is fine It's fairly easy to use. If I have issues I use youtube to help me out.
Date published: 2022-04-18
Rated 5 out of 5 by from Great experience! I not only was able to complete my refund myself but I was also able to talk to someone that helped me and educated me on the things that were most important.
Date published: 2022-04-18
Rated 5 out of 5 by from easy to use Easy to use app. Easier than filling this review..
Date published: 2022-04-18
Rated 3 out of 5 by from Confusing imports Fine overall. However, the import process is confusing. It will ask to automatically carry over items from the previous year return, and ask if you want to import. If you do both (which seems reasonable), you end up with two copies of the various 1099-INT etc. Additionally, the import process itself is buggy. For example, Wealthfront requires an app-specific password that you generate while using TurboTax. However, TurboTax will not let you paste this using the clipboard. This is crazy.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 894