TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 5 out of 5 by ABTisAlright from Easy to Use Easy to navigate and format is user friendly. I've used TurboTax for 4 straight years and will probably keep using it for the foreseeable future.
Date published: 2023-02-28
Rated 5 out of 5 by Winterlude from Easy Tax Returns I engaged with a live tax expert to assist with retirement income. She returned my call back request promptly and was able to answer all my questions and ensure I had included all relevant data. Very smooth an easy process.
Date published: 2023-02-28
Rated 5 out of 5 by Stian from TurboTax is great! Great software, user-friendly, and great customer service!
Date published: 2023-02-28
Rated 4 out of 5 by Pete 69 from More difficult to navigate this year Please take the crayons away from your tech guys. This seemed to be far more difficult to navigate than in past years.
Date published: 2023-02-28
Rated 5 out of 5 by Tarizona from Love Turbo Tax This is the 6th year I’ve used Turbo Tax. It’s fast, easy to understand, and painless
Date published: 2023-02-28
Rated 5 out of 5 by Sabeige from turbo tax great job I made some errors, Help was immediately available and found the errors.
Date published: 2023-02-28
Rated 5 out of 5 by Gdb90 from Love TurboTax Incredibly easy to use platform. Walks you through every step (even some pseudo complicated ones!) And Support team along with forum questions help for whatever you need.
Date published: 2023-02-28
Rated 4 out of 5 by Chefnikki from They definitely make it easy I like the specific questions regarding deductions, even though many didn't pertain to my situation.The flow is streamlined. I have filed with TurboTax for several years and it is nice to have my information in one place and that they hold privacy as a priority. I would give a 5 star, except I had an awkward encounter when I asked a very basic question with a Live Tax Expert. They asked me to share my screen. It was clearly a question that didn't need access to my computer screen to answer. When I said no, they answered my question. It made me feel a little uncomfortable about using the Live Chat feature.
Date published: 2023-02-28
Rated 5 out of 5 by PKBailey from Call Back Help Easy to use, I used the online texting option and when the answer didn't seem to make sense, I received a call from Chasity. She was very helpful.
Date published: 2023-02-28
Rated 3 out of 5 by 123xyzsssssssss from unhappy I paid for 1 state and TT insisted I pay an extra $20
All TurboTax® Offerings Reviews - Page 8919
Date published: 2023-02-28
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by ABTisAlright from Easy to Use Easy to navigate and format is user friendly. I've used TurboTax for 4 straight years and will probably keep using it for the foreseeable future.
Date published: 2023-02-28
Rated 5 out of 5 by Winterlude from Easy Tax Returns I engaged with a live tax expert to assist with retirement income. She returned my call back request promptly and was able to answer all my questions and ensure I had included all relevant data. Very smooth an easy process.
Date published: 2023-02-28
Rated 5 out of 5 by Stian from TurboTax is great! Great software, user-friendly, and great customer service!
Date published: 2023-02-28
Rated 4 out of 5 by Pete 69 from More difficult to navigate this year Please take the crayons away from your tech guys. This seemed to be far more difficult to navigate than in past years.
Date published: 2023-02-28
Rated 5 out of 5 by Tarizona from Love Turbo Tax This is the 6th year I’ve used Turbo Tax. It’s fast, easy to understand, and painless
Date published: 2023-02-28
Rated 5 out of 5 by Sabeige from turbo tax great job I made some errors, Help was immediately available and found the errors.
Date published: 2023-02-28
Rated 5 out of 5 by Gdb90 from Love TurboTax Incredibly easy to use platform. Walks you through every step (even some pseudo complicated ones!) And Support team along with forum questions help for whatever you need.
Date published: 2023-02-28
Rated 4 out of 5 by Chefnikki from They definitely make it easy I like the specific questions regarding deductions, even though many didn't pertain to my situation.The flow is streamlined. I have filed with TurboTax for several years and it is nice to have my information in one place and that they hold privacy as a priority. I would give a 5 star, except I had an awkward encounter when I asked a very basic question with a Live Tax Expert. They asked me to share my screen. It was clearly a question that didn't need access to my computer screen to answer. When I said no, they answered my question. It made me feel a little uncomfortable about using the Live Chat feature.
Date published: 2023-02-28
Rated 5 out of 5 by PKBailey from Call Back Help Easy to use, I used the online texting option and when the answer didn't seem to make sense, I received a call from Chasity. She was very helpful.
Date published: 2023-02-28
Rated 3 out of 5 by 123xyzsssssssss from unhappy I paid for 1 state and TT insisted I pay an extra $20
All TurboTax® Offerings Reviews - Page 8919
Date published: 2023-02-28