TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from CHARGES ARE SNEAKY AND HARD TO UNDERSTAND. The charges are presented at the first, then later, then later again. Each time its a little different. Different names for services, different bundles. Very confusing. I got an email saying that if I filed before Feb 27 my fee was $30. I filed Feb 22. My fee was $80. I think $40 is too high for state. $20 for state would be more fair. I also had prepaid some taxes. I had to search pretty hard to find the place to enter it. Then when I got to the end they charged me more for having this one entry which they said was extra because it is not on the standard form. It was 4 extra boxes which I located myself and filled in myself. Overall, not that pleased with pricing.
Date published: 2021-02-22
Rated 1 out of 5 by from turbo tax sucked this year I had such a hard time filing. this year. got the. turbo tax people to try and help and she didn't know how to help. Then still had to pay ridiculous amounts to have my taxes done.This will be my last year with turbo tax.
Date published: 2021-02-22
Rated 4 out of 5 by from TurboTax -_(+_+)_- The live expert really helped a lot. Jonathan was nice and very understanding. The filing part was a little confusing, but he helped a lot!
Date published: 2021-02-22
Rated 4 out of 5 by from been doing this for years Happy with the program but some glitches occurred. I use Safari and Turbo Tax does not play well with that. Had to download google Chrome to finish.
Date published: 2021-02-22
Rated 4 out of 5 by from Long Time Customer I have been using Turbo Tax for about 10 years now and I have never had any issues.
Date published: 2021-02-22
Rated 1 out of 5 by from TurboTax Says it’s free, there’s always some type of charging fee. Constantly bombarded with fees from turbotax. If I had lived in a city, I would file through papers.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax Home & Business Once again, my experience with TurboTax Home and Business was superb. This year, for the first time, I needed to use the online chat to clear up a question about where to put a particular type of 1099 I had received. The person who answered was completely on the ball, had the answer to my question at her fingertips, and I got all of the help I needed. I have used TurboTax for many years, and I shall continue to do so.
Date published: 2021-02-22
Rated 5 out of 5 by from Love turbo tax TurboTax makes filing so easy? I would definitely recommend it to anyone
Date published: 2021-02-22
Rated 4 out of 5 by from Easy to navigate but I'm not a confident customer The site was super easy to navigate, and some sections were almost cheeky, but I'm not fully confident that I filed correctly. Also, I work for the Foreign Service but there were no options for Americans living abroad. Even members of the Armed Forces only had the option of filing out of state, not from overseas.
Date published: 2021-02-22
Rated 5 out of 5 by from Quick and easy Just wonderful, quick and easy to use. Loved doing my taxes!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 8919
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from CHARGES ARE SNEAKY AND HARD TO UNDERSTAND. The charges are presented at the first, then later, then later again. Each time its a little different. Different names for services, different bundles. Very confusing. I got an email saying that if I filed before Feb 27 my fee was $30. I filed Feb 22. My fee was $80. I think $40 is too high for state. $20 for state would be more fair. I also had prepaid some taxes. I had to search pretty hard to find the place to enter it. Then when I got to the end they charged me more for having this one entry which they said was extra because it is not on the standard form. It was 4 extra boxes which I located myself and filled in myself. Overall, not that pleased with pricing.
Date published: 2021-02-22
Rated 1 out of 5 by from turbo tax sucked this year I had such a hard time filing. this year. got the. turbo tax people to try and help and she didn't know how to help. Then still had to pay ridiculous amounts to have my taxes done.This will be my last year with turbo tax.
Date published: 2021-02-22
Rated 4 out of 5 by from TurboTax -_(+_+)_- The live expert really helped a lot. Jonathan was nice and very understanding. The filing part was a little confusing, but he helped a lot!
Date published: 2021-02-22
Rated 4 out of 5 by from been doing this for years Happy with the program but some glitches occurred. I use Safari and Turbo Tax does not play well with that. Had to download google Chrome to finish.
Date published: 2021-02-22
Rated 4 out of 5 by from Long Time Customer I have been using Turbo Tax for about 10 years now and I have never had any issues.
Date published: 2021-02-22
Rated 1 out of 5 by from TurboTax Says it’s free, there’s always some type of charging fee. Constantly bombarded with fees from turbotax. If I had lived in a city, I would file through papers.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax Home & Business Once again, my experience with TurboTax Home and Business was superb. This year, for the first time, I needed to use the online chat to clear up a question about where to put a particular type of 1099 I had received. The person who answered was completely on the ball, had the answer to my question at her fingertips, and I got all of the help I needed. I have used TurboTax for many years, and I shall continue to do so.
Date published: 2021-02-22
Rated 5 out of 5 by from Love turbo tax TurboTax makes filing so easy? I would definitely recommend it to anyone
Date published: 2021-02-22
Rated 4 out of 5 by from Easy to navigate but I'm not a confident customer The site was super easy to navigate, and some sections were almost cheeky, but I'm not fully confident that I filed correctly. Also, I work for the Foreign Service but there were no options for Americans living abroad. Even members of the Armed Forces only had the option of filing out of state, not from overseas.
Date published: 2021-02-22
Rated 5 out of 5 by from Quick and easy Just wonderful, quick and easy to use. Loved doing my taxes!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 8919