TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Easy to Use Easy to navigate and format is user friendly. I've used TurboTax for 4 straight years and will probably keep using it for the foreseeable future.
Date published: 2023-02-28
Rated 5 out of 5 by from Easy Tax Returns I engaged with a live tax expert to assist with retirement income. She returned my call back request promptly and was able to answer all my questions and ensure I had included all relevant data. Very smooth an easy process.
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax is great! Great software, user-friendly, and great customer service!
Date published: 2023-02-28
Rated 4 out of 5 by from More difficult to navigate this year Please take the crayons away from your tech guys. This seemed to be far more difficult to navigate than in past years.
Date published: 2023-02-28
Rated 5 out of 5 by from Love Turbo Tax This is the 6th year I’ve used Turbo Tax. It’s fast, easy to understand, and painless
Date published: 2023-02-28
Rated 5 out of 5 by from turbo tax great job I made some errors, Help was immediately available and found the errors.
Date published: 2023-02-28
Rated 5 out of 5 by from Love TurboTax Incredibly easy to use platform. Walks you through every step (even some pseudo complicated ones!) And Support team along with forum questions help for whatever you need.
Date published: 2023-02-28
Rated 4 out of 5 by from They definitely make it easy I like the specific questions regarding deductions, even though many didn't pertain to my situation.The flow is streamlined. I have filed with TurboTax for several years and it is nice to have my information in one place and that they hold privacy as a priority. I would give a 5 star, except I had an awkward encounter when I asked a very basic question with a Live Tax Expert. They asked me to share my screen. It was clearly a question that didn't need access to my computer screen to answer. When I said no, they answered my question. It made me feel a little uncomfortable about using the Live Chat feature.
Date published: 2023-02-28
Rated 5 out of 5 by from Call Back Help Easy to use, I used the online texting option and when the answer didn't seem to make sense, I received a call from Chasity. She was very helpful.
Date published: 2023-02-28
Rated 3 out of 5 by from unhappy I paid for 1 state and TT insisted I pay an extra $20
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8919
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to Use Easy to navigate and format is user friendly. I've used TurboTax for 4 straight years and will probably keep using it for the foreseeable future.
Date published: 2023-02-28
Rated 5 out of 5 by from Easy Tax Returns I engaged with a live tax expert to assist with retirement income. She returned my call back request promptly and was able to answer all my questions and ensure I had included all relevant data. Very smooth an easy process.
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax is great! Great software, user-friendly, and great customer service!
Date published: 2023-02-28
Rated 4 out of 5 by from More difficult to navigate this year Please take the crayons away from your tech guys. This seemed to be far more difficult to navigate than in past years.
Date published: 2023-02-28
Rated 5 out of 5 by from Love Turbo Tax This is the 6th year I’ve used Turbo Tax. It’s fast, easy to understand, and painless
Date published: 2023-02-28
Rated 5 out of 5 by from turbo tax great job I made some errors, Help was immediately available and found the errors.
Date published: 2023-02-28
Rated 5 out of 5 by from Love TurboTax Incredibly easy to use platform. Walks you through every step (even some pseudo complicated ones!) And Support team along with forum questions help for whatever you need.
Date published: 2023-02-28
Rated 4 out of 5 by from They definitely make it easy I like the specific questions regarding deductions, even though many didn't pertain to my situation.The flow is streamlined. I have filed with TurboTax for several years and it is nice to have my information in one place and that they hold privacy as a priority. I would give a 5 star, except I had an awkward encounter when I asked a very basic question with a Live Tax Expert. They asked me to share my screen. It was clearly a question that didn't need access to my computer screen to answer. When I said no, they answered my question. It made me feel a little uncomfortable about using the Live Chat feature.
Date published: 2023-02-28
Rated 5 out of 5 by from Call Back Help Easy to use, I used the online texting option and when the answer didn't seem to make sense, I received a call from Chasity. She was very helpful.
Date published: 2023-02-28
Rated 3 out of 5 by from unhappy I paid for 1 state and TT insisted I pay an extra $20
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8919