TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Turbo tax isn’t for everyone Confusing hard for older people and it’s not free! Like advertisement said!
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is awesome Andrea was absolutely wonderful! Thank you SO MUCH!
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax makes doing taxes yourself easy I have used TurboTax to self prepare my taxes for many years and even though my taxes have become more complex, TurboTax still makes it easy for me to prepare them with the different versions they offer and the prompts they use to ask relevant questions to your information.
Date published: 2022-03-15
Rated 5 out of 5 by from Jaymie at turbotax was amazing! Jaymie really helped us out this year. Our taxes were complicated and she was able to get it done for us. She is very kind and helpful. She answered any questions and concerns i had.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax is a GREAT program. So easy to use. Easy to use program. Have used the program for years. Would never consider using anything else to file our taxes.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Great if you've never done your own taxes before. Experts are very helpful.
Date published: 2022-03-15
Rated 5 out of 5 by from Every year I stress Every year I stress. Then I use TurboTax for Business and when I'm done, I wonder why I even bothered to stress. It walks me through EVERYTHING! When I have a question, a simple click on help answers my questions and if I'm still not 100% sure, a simple Search on a search engine preceded by the word "TurboTax" will yield the confirmation I need to satisfy me.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo tax is reliable I can count on TurboTax to have the right information, to ask the right questions and be easy to use.
Date published: 2022-03-15
Rated 2 out of 5 by from This was the worst year to date. 1. adding explanatory notes did not work well. The note tried to squeeze itself on the tax return and was unreadable as well as showing as a separate note on a different page (as it was supposed to do) 2. A few entries ended up going to surprising locations on the tax return, then when looking at the "data source" it would indicate a source that had no entry. 3. Printing has always an issue. Printing with the filed tax return pages only, there are still may pages of "keep for your records" (199A worksheet by activity) and other pages not specifically marked but clearly not intended for filing (CA form 3893 (PTE). Usually, I do not efile but decided to this year due to the confusion regarding what pages are filed (or should not be filed). Then when I printed the efiled return all of those questionable as well as those with "should not be filed" instructions were all in the filed package. I called customer service about some of these issues but got no responses that I felt were reliable. (There were not tax issues but just "how does TurboTax work" issues. I have used your personal and business tax software for years. I realize that many issues are complicated and possibly reflect last minute legislative changes but irrespective it is up to you to deal with this and if you do have known issues or uncertainties that information should be addressed so that the user can stop banging his/her head against the wall and know from the outset that that area of TT may require additional information that is not provided. At least then you are treating your users with respect rather than just shrugging your shoulders with a so what attitude. Although this came up in other areas, it was especially true with the CA SALT tax work around.
Date published: 2022-03-15
Rated 5 out of 5 by from Always easy. The program does the heavy lifting but if you have questions, there is easy to access support at your fingertips.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 8919
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo tax isn’t for everyone Confusing hard for older people and it’s not free! Like advertisement said!
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is awesome Andrea was absolutely wonderful! Thank you SO MUCH!
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax makes doing taxes yourself easy I have used TurboTax to self prepare my taxes for many years and even though my taxes have become more complex, TurboTax still makes it easy for me to prepare them with the different versions they offer and the prompts they use to ask relevant questions to your information.
Date published: 2022-03-15
Rated 5 out of 5 by from Jaymie at turbotax was amazing! Jaymie really helped us out this year. Our taxes were complicated and she was able to get it done for us. She is very kind and helpful. She answered any questions and concerns i had.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax is a GREAT program. So easy to use. Easy to use program. Have used the program for years. Would never consider using anything else to file our taxes.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Great if you've never done your own taxes before. Experts are very helpful.
Date published: 2022-03-15
Rated 5 out of 5 by from Every year I stress Every year I stress. Then I use TurboTax for Business and when I'm done, I wonder why I even bothered to stress. It walks me through EVERYTHING! When I have a question, a simple click on help answers my questions and if I'm still not 100% sure, a simple Search on a search engine preceded by the word "TurboTax" will yield the confirmation I need to satisfy me.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo tax is reliable I can count on TurboTax to have the right information, to ask the right questions and be easy to use.
Date published: 2022-03-15
Rated 2 out of 5 by from This was the worst year to date. 1. adding explanatory notes did not work well. The note tried to squeeze itself on the tax return and was unreadable as well as showing as a separate note on a different page (as it was supposed to do) 2. A few entries ended up going to surprising locations on the tax return, then when looking at the "data source" it would indicate a source that had no entry. 3. Printing has always an issue. Printing with the filed tax return pages only, there are still may pages of "keep for your records" (199A worksheet by activity) and other pages not specifically marked but clearly not intended for filing (CA form 3893 (PTE). Usually, I do not efile but decided to this year due to the confusion regarding what pages are filed (or should not be filed). Then when I printed the efiled return all of those questionable as well as those with "should not be filed" instructions were all in the filed package. I called customer service about some of these issues but got no responses that I felt were reliable. (There were not tax issues but just "how does TurboTax work" issues. I have used your personal and business tax software for years. I realize that many issues are complicated and possibly reflect last minute legislative changes but irrespective it is up to you to deal with this and if you do have known issues or uncertainties that information should be addressed so that the user can stop banging his/her head against the wall and know from the outset that that area of TT may require additional information that is not provided. At least then you are treating your users with respect rather than just shrugging your shoulders with a so what attitude. Although this came up in other areas, it was especially true with the CA SALT tax work around.
Date published: 2022-03-15
Rated 5 out of 5 by from Always easy. The program does the heavy lifting but if you have questions, there is easy to access support at your fingertips.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 8919