TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Easy to maneuver I was having trouble figuring out how to Inouye details regarding my dependant. The agent was so helpful and patient. She stayed on the phone the whole time till I had competed the process. So thankful for the extra assistance. Over the top assistance. Thank you
Date published: 2021-03-02
Rated 3 out of 5 by from Not as impressed this year I have used Turbo tax for years, and this year I felt that they want you to pay more money for it each time, I also had to search for forms I needed instead of being asked as I went. Disappointed this year.
Date published: 2021-03-02
Rated 5 out of 5 by from Its like having your own preparer in your home. My mother used to prepare my taxes for over 20 years, she worked for H&R Block. The last year of her life I had to begin to do my taxes on my own and was truly lost. It was no longer paper, but digital and I didnt know what I was going to do. So I tried Turbo Tax Online and it was so easy to use. This is my 3rd year using Turbo Tax and I plan to continue doing my own tax preparing in the future with the help of Turbo Tax.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is awesome I use them every year and there have never been any issues they are amazing!
Date published: 2021-03-02
Rated 4 out of 5 by from Not as Good as it Used to Be In general I found Turbo Tax Deluxe 2020 to be OK for doing taxes myself from home. Some of the explanations under "learn more" e.g. the one for Colorado special districts didn't help much. Also I made a couple mistakes and went back to correct them, but it took a couple times doing the same correction for Turbo Tax to update the refund information. And there were a couple new things - the $300 credit for cash contributions to charitable organizations when taking the standard deduction and the Stimulus Rebate Credit if not all the stimulus money had been received that were hard to find if you wanted to review or edit them. I was going to pay to E-File my state return, but ran into a snag where I couldn't log on to my account. I had written down the information so I'm sure I was entering the right info, but no luck. It was such an irritation that I just chose not to spend the $25 to E-File the state return.
Date published: 2021-03-02
Rated 5 out of 5 by from easy and quick 7th year doing TurboTax, and its always been great!
Date published: 2021-03-02
Rated 5 out of 5 by from Easiest program for a difficult task I've used Turbo Tax now for over 10 years and have never had an issue. It's the easiest tax preparation software on the market. Can't emphasize how easy and how accurate the program is to use.
Date published: 2021-03-02
Rated 2 out of 5 by from Too many fees They ask every 5 slides if want to pay for premier or whatever. Then you have to pay to use the refund to pay ??? This the most convenient way to file, but at to high a cost. Reduce the fees and you're golden. I'll probably try a different site next year.
Date published: 2021-03-02
Rated 5 out of 5 by from GREAT PRODUCTS TURBO TAX IS EASY TO USE, AND HELP READILY AVAILABLE.
Date published: 2021-03-02
Rated 5 out of 5 by from Gave me confidence, even during tough times I'm thankful for Turbo tax. We had an odd couple of years, with a work move, within two states. But Turbo Tax gave me the confidence that I can do my own taxes even during the more confusing times. Plus they have the ability to pay a touch extra to have the help in case anything goes wrong, which is a good feature aswell. Peace of mind.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 8917
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Easy to maneuver I was having trouble figuring out how to Inouye details regarding my dependant. The agent was so helpful and patient. She stayed on the phone the whole time till I had competed the process. So thankful for the extra assistance. Over the top assistance. Thank you
Date published: 2021-03-02
Rated 3 out of 5 by from Not as impressed this year I have used Turbo tax for years, and this year I felt that they want you to pay more money for it each time, I also had to search for forms I needed instead of being asked as I went. Disappointed this year.
Date published: 2021-03-02
Rated 5 out of 5 by from Its like having your own preparer in your home. My mother used to prepare my taxes for over 20 years, she worked for H&R Block. The last year of her life I had to begin to do my taxes on my own and was truly lost. It was no longer paper, but digital and I didnt know what I was going to do. So I tried Turbo Tax Online and it was so easy to use. This is my 3rd year using Turbo Tax and I plan to continue doing my own tax preparing in the future with the help of Turbo Tax.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is awesome I use them every year and there have never been any issues they are amazing!
Date published: 2021-03-02
Rated 4 out of 5 by from Not as Good as it Used to Be In general I found Turbo Tax Deluxe 2020 to be OK for doing taxes myself from home. Some of the explanations under "learn more" e.g. the one for Colorado special districts didn't help much. Also I made a couple mistakes and went back to correct them, but it took a couple times doing the same correction for Turbo Tax to update the refund information. And there were a couple new things - the $300 credit for cash contributions to charitable organizations when taking the standard deduction and the Stimulus Rebate Credit if not all the stimulus money had been received that were hard to find if you wanted to review or edit them. I was going to pay to E-File my state return, but ran into a snag where I couldn't log on to my account. I had written down the information so I'm sure I was entering the right info, but no luck. It was such an irritation that I just chose not to spend the $25 to E-File the state return.
Date published: 2021-03-02
Rated 5 out of 5 by from easy and quick 7th year doing TurboTax, and its always been great!
Date published: 2021-03-02
Rated 5 out of 5 by from Easiest program for a difficult task I've used Turbo Tax now for over 10 years and have never had an issue. It's the easiest tax preparation software on the market. Can't emphasize how easy and how accurate the program is to use.
Date published: 2021-03-02
Rated 2 out of 5 by from Too many fees They ask every 5 slides if want to pay for premier or whatever. Then you have to pay to use the refund to pay ??? This the most convenient way to file, but at to high a cost. Reduce the fees and you're golden. I'll probably try a different site next year.
Date published: 2021-03-02
Rated 5 out of 5 by from GREAT PRODUCTS TURBO TAX IS EASY TO USE, AND HELP READILY AVAILABLE.
Date published: 2021-03-02
Rated 5 out of 5 by from Gave me confidence, even during tough times I'm thankful for Turbo tax. We had an odd couple of years, with a work move, within two states. But Turbo Tax gave me the confidence that I can do my own taxes even during the more confusing times. Plus they have the ability to pay a touch extra to have the help in case anything goes wrong, which is a good feature aswell. Peace of mind.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 8917