TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great Everyone was helpful and informative I I would recommend this service
Date published: 2022-04-10
Rated 1 out of 5 by from Complicated & Predatory The online version of TurboTax claims to be simple and streamlined but really it just leaves you with very little flexibility and a bunch of surprise charges throughout the process. Once I filled out my state taxes I was informed that I would have to pay to file them, but then I could not find a way to file only my federal taxes and skip the state ones (I would have preferred to just mail them in). I also was asked to "upgrade" at least 5 times and was forced to upgrade to more expensive TurboTax versions twice, because I had specific investment forms and an HSA. The whole point of an HSA is you don't get taxed on it so please tell me why you need to charge me to even review it. TurboTax and other tax preparation companies have lobbied the federal government for decades to keep the tax process convoluted and stay in business-- they force us to rely on them and then build terrible products. I unfortunately don't know of any better options but this one still sucked.
Date published: 2022-04-10
Rated 5 out of 5 by from Makes something extremely difficult a lot less so Thank you for making this as painless as possible.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is Great TurboTax made it easy to file my taxes. It is never any fun but they made it easy
Date published: 2022-04-10
Rated 5 out of 5 by from Love turbo tax I use turbo tax every year and have never had a problem. I love the fact that I can go back and get past years tax returns when I need them and dont have to keep paper records on hand in a file. they are so helpful when I have questions. They make it easy to to do your taxes yourself without having to pay hundreds of dollars to a tax preparer every yer to do them for you. thanks turbotax
Date published: 2022-04-10
Rated 1 out of 5 by from Turbotax cost too much. cost too much to files tax. I am fill all informations.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax made so easy! Turbo Tax makes doing your taxes a piece of cake! Never overwhelmed. Support available if needed.
Date published: 2022-04-10
Rated 4 out of 5 by from TurboTax is great Filing did not take too long and also it was very thorough.
Date published: 2022-04-10
Rated 5 out of 5 by from Adulting from the couch I hate responsibility. This makes it a less painful experience.
Date published: 2022-04-10
Rated 4 out of 5 by from Great Everything good didn't have any problems enjoyed learning
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 8904
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Everyone was helpful and informative I I would recommend this service
Date published: 2022-04-10
Rated 1 out of 5 by from Complicated & Predatory The online version of TurboTax claims to be simple and streamlined but really it just leaves you with very little flexibility and a bunch of surprise charges throughout the process. Once I filled out my state taxes I was informed that I would have to pay to file them, but then I could not find a way to file only my federal taxes and skip the state ones (I would have preferred to just mail them in). I also was asked to "upgrade" at least 5 times and was forced to upgrade to more expensive TurboTax versions twice, because I had specific investment forms and an HSA. The whole point of an HSA is you don't get taxed on it so please tell me why you need to charge me to even review it. TurboTax and other tax preparation companies have lobbied the federal government for decades to keep the tax process convoluted and stay in business-- they force us to rely on them and then build terrible products. I unfortunately don't know of any better options but this one still sucked.
Date published: 2022-04-10
Rated 5 out of 5 by from Makes something extremely difficult a lot less so Thank you for making this as painless as possible.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is Great TurboTax made it easy to file my taxes. It is never any fun but they made it easy
Date published: 2022-04-10
Rated 5 out of 5 by from Love turbo tax I use turbo tax every year and have never had a problem. I love the fact that I can go back and get past years tax returns when I need them and dont have to keep paper records on hand in a file. they are so helpful when I have questions. They make it easy to to do your taxes yourself without having to pay hundreds of dollars to a tax preparer every yer to do them for you. thanks turbotax
Date published: 2022-04-10
Rated 1 out of 5 by from Turbotax cost too much. cost too much to files tax. I am fill all informations.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax made so easy! Turbo Tax makes doing your taxes a piece of cake! Never overwhelmed. Support available if needed.
Date published: 2022-04-10
Rated 4 out of 5 by from TurboTax is great Filing did not take too long and also it was very thorough.
Date published: 2022-04-10
Rated 5 out of 5 by from Adulting from the couch I hate responsibility. This makes it a less painful experience.
Date published: 2022-04-10
Rated 4 out of 5 by from Great Everything good didn't have any problems enjoyed learning
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 8904