TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from Easy to use but expensive for what I’m getting I’ve been using TurboTax since I started filing my taxes (my whole working life). It started off free because I had simple taxes, then I had to upgrade to the $40 version against my will, and this year I had to upgrade to the $75 version – also against my will. I’m not sure why the amount of work that I put in to doing my taxes and the amount of work that TurboTax gives back to me is cause for the $35 increase. I’m not sure why I was forced to upgrade to the $40 version in the first place, because the amount of work that I have put in to doing my taxes is the same if not less than what I was doing before. Probably just going to use the IRS free version next year because I’ll be putting the same effort into it anyway.
Date published: 2023-02-27
Rated 5 out of 5 by from Extremely Intuitive and Worth Every Penny My wife has been filing our taxes with Turbo Tax for years, but this is the first year I've done it - great experience! The software was easy to use and provided ample opportunities to ask questions or seek advice from experts. A great value!
Date published: 2023-02-27
Rated 5 out of 5 by from Represenative I worked with helped aid me Represenative I worked with helped aid me in dealing with taxes and ensuring I maximized my return. Greatly appreciative
Date published: 2023-02-27
Rated 5 out of 5 by from Love Turbo Tax It was so easy to do my own taxes! I love how they help you find all of the things you have to put into the program to get your refund!
Date published: 2023-02-27
Rated 5 out of 5 by from Smart, Friendly, Fast and Easy! As a first-time user who has not prepared my own taxes for a loooong time, I was shaky at first. My first support encounter was with Shawna (*****) Shawna helped me understand so much more than my CPA did in the past. She took time to really listen, offered clear guidance and tips, and made sure I was feeling confident before wrapping up the call. The interface is easy to use once I learned how to drive and find my way around- with the help of additional support team members (Angela, Shirbee- thank you too!)
Date published: 2023-02-27
Rated 5 out of 5 by from very friendly Norman and Robert were vey helpful. Couldn't have done it without them. both were very noligable and friendly. Thanks
Date published: 2023-02-27
Rated 5 out of 5 by from I could cry from how easy this makes taxes Taxes are scary, really anything so official and involoving money is scary to me, and every year TurboTax makes the process as simple and painless as possible. I truly can't recommend it enough to make something bothersome as simple and quick as possible.
Date published: 2023-02-27
Rated 1 out of 5 by from Free you say? I love how you say "oh its free, now that will cost you $128." Funny definition of free when literally all you do is nothing. So glad to live in corporate America.
Date published: 2023-02-27
Rated 4 out of 5 by from Turbo Tax Is Great This being my 3rd year using Turbo Tax was a great help. The TT expert was very helpful for the most part. I kind of had a little snag but I pulled out of it.
Date published: 2023-02-27
Rated 5 out of 5 by from Quick and Easy A great service for our simple filing. Easy to understand and complete the returns.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 8882
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Easy to use but expensive for what I’m getting I’ve been using TurboTax since I started filing my taxes (my whole working life). It started off free because I had simple taxes, then I had to upgrade to the $40 version against my will, and this year I had to upgrade to the $75 version – also against my will. I’m not sure why the amount of work that I put in to doing my taxes and the amount of work that TurboTax gives back to me is cause for the $35 increase. I’m not sure why I was forced to upgrade to the $40 version in the first place, because the amount of work that I have put in to doing my taxes is the same if not less than what I was doing before. Probably just going to use the IRS free version next year because I’ll be putting the same effort into it anyway.
Date published: 2023-02-27
Rated 5 out of 5 by from Extremely Intuitive and Worth Every Penny My wife has been filing our taxes with Turbo Tax for years, but this is the first year I've done it - great experience! The software was easy to use and provided ample opportunities to ask questions or seek advice from experts. A great value!
Date published: 2023-02-27
Rated 5 out of 5 by from Represenative I worked with helped aid me Represenative I worked with helped aid me in dealing with taxes and ensuring I maximized my return. Greatly appreciative
Date published: 2023-02-27
Rated 5 out of 5 by from Love Turbo Tax It was so easy to do my own taxes! I love how they help you find all of the things you have to put into the program to get your refund!
Date published: 2023-02-27
Rated 5 out of 5 by from Smart, Friendly, Fast and Easy! As a first-time user who has not prepared my own taxes for a loooong time, I was shaky at first. My first support encounter was with Shawna (*****) Shawna helped me understand so much more than my CPA did in the past. She took time to really listen, offered clear guidance and tips, and made sure I was feeling confident before wrapping up the call. The interface is easy to use once I learned how to drive and find my way around- with the help of additional support team members (Angela, Shirbee- thank you too!)
Date published: 2023-02-27
Rated 5 out of 5 by from very friendly Norman and Robert were vey helpful. Couldn't have done it without them. both were very noligable and friendly. Thanks
Date published: 2023-02-27
Rated 5 out of 5 by from I could cry from how easy this makes taxes Taxes are scary, really anything so official and involoving money is scary to me, and every year TurboTax makes the process as simple and painless as possible. I truly can't recommend it enough to make something bothersome as simple and quick as possible.
Date published: 2023-02-27
Rated 1 out of 5 by from Free you say? I love how you say "oh its free, now that will cost you $128." Funny definition of free when literally all you do is nothing. So glad to live in corporate America.
Date published: 2023-02-27
Rated 4 out of 5 by from Turbo Tax Is Great This being my 3rd year using Turbo Tax was a great help. The TT expert was very helpful for the most part. I kind of had a little snag but I pulled out of it.
Date published: 2023-02-27
Rated 5 out of 5 by from Quick and Easy A great service for our simple filing. Easy to understand and complete the returns.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 8882