TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from It It was not as easy as it has been in the past. I did not like how I was given a fee initially, but then there were hidden fees at the end. I have used other software to prepare taxes and they do not charge as much or have the hidden fees.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax program is outstanding. I have used it for years and been completely satisfied. Today I had a problem with the payment screen for the state tax efile. I contacted Turbo Tax and Debra M, the customer support representative was outstanding her knowledge and ability to guide me to the completion and submission of my taxes.
Date published: 2022-04-08
Rated 5 out of 5 by from turbo Tax IS awesome! when connected to "the right" support member, the experience was such a relief I (almost) asked the expert to marry me! Simply stated, it was GREAT! Thank you, Lorrene!
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax Kory, did an amazing job for me I would recommend him to anyone. Nice working with TurboTax and their live expert Kory, can’t wait to work with them in the future.
Date published: 2022-04-08
Rated 5 out of 5 by from Very Pleased Frank was extremely patient with me thru my aggravation. He stayed in contact till I could file all my state taxes. I was very pleased with Frank's service.
Date published: 2022-04-08
Rated 5 out of 5 by from Excellent full service Stress Free letting Turbo Tax take care of things for us!
Date published: 2022-04-08
Rated 5 out of 5 by from Oranous was awesome! Oranous was awesome and extremely prompt in responding to questions. We will use her again next year.
Date published: 2022-04-08
Rated 5 out of 5 by from I love Turbo Tax This is my 10th year using Turbo Tax and just love it!
Date published: 2022-04-08
Rated 3 out of 5 by from Gets the job done, but needs improvement It's more tedious than TurboTax for 1040 forms. It won't let you import information automatically from your financial institution. Worse, it won't let you efile the California state return.
Date published: 2022-04-08
Rated 1 out of 5 by from Alright It took a long time to get my state return right I was told I didn't have to pay but I was charged
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 8870
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from It It was not as easy as it has been in the past. I did not like how I was given a fee initially, but then there were hidden fees at the end. I have used other software to prepare taxes and they do not charge as much or have the hidden fees.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax program is outstanding. I have used it for years and been completely satisfied. Today I had a problem with the payment screen for the state tax efile. I contacted Turbo Tax and Debra M, the customer support representative was outstanding her knowledge and ability to guide me to the completion and submission of my taxes.
Date published: 2022-04-08
Rated 5 out of 5 by from turbo Tax IS awesome! when connected to "the right" support member, the experience was such a relief I (almost) asked the expert to marry me! Simply stated, it was GREAT! Thank you, Lorrene!
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax Kory, did an amazing job for me I would recommend him to anyone. Nice working with TurboTax and their live expert Kory, can’t wait to work with them in the future.
Date published: 2022-04-08
Rated 5 out of 5 by from Very Pleased Frank was extremely patient with me thru my aggravation. He stayed in contact till I could file all my state taxes. I was very pleased with Frank's service.
Date published: 2022-04-08
Rated 5 out of 5 by from Excellent full service Stress Free letting Turbo Tax take care of things for us!
Date published: 2022-04-08
Rated 5 out of 5 by from Oranous was awesome! Oranous was awesome and extremely prompt in responding to questions. We will use her again next year.
Date published: 2022-04-08
Rated 5 out of 5 by from I love Turbo Tax This is my 10th year using Turbo Tax and just love it!
Date published: 2022-04-08
Rated 3 out of 5 by from Gets the job done, but needs improvement It's more tedious than TurboTax for 1040 forms. It won't let you import information automatically from your financial institution. Worse, it won't let you efile the California state return.
Date published: 2022-04-08
Rated 1 out of 5 by from Alright It took a long time to get my state return right I was told I didn't have to pay but I was charged
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 8870