TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Strong, with a couple of rough spots This year, while my taxes were much simpler this year, turned out taking much longer to do because of some technical glitches and weird unresolvable parts in the sequence. At one point, TurboTax doubled my income, right before I was ready to file, and it was not clear what caused that to happen. Took me 45 additional minutes to work that out, and to work out why it kept insisting I was filing a 1099 NEC, when I wasnt. Then there is a portion of the process where it asks me to enter my state tax refund for 2019 and what I received in 2020. It wasn't clear wether the refund was to be the one on paper for that year or the actual dollar amount I received in the following year (2020). So that part of the form said $427 for both 2019 and 2020, which didn't seem correct, but there was no way to change the amount for 2019. It was all very confusing. Lastly, I must have completely missed the part where I was asked to input my AGI for 2019 as a "proof of identity". Both the Federal and State returns were rejected because this # did not match, and yet I don't recall being asked to enter a number for that.
Date published: 2021-03-02
Rated 5 out of 5 by from Caught a Mistake TurboTax caught a mistype that increased my return. That was cool.
Date published: 2021-03-02
Rated 5 out of 5 by from I LOVED IT SIMPLE AND VERY HELPFUL IT WAS AN AMAZING EXPERIENCE NEVER THOUGHT I COULD DO MY OWN TAXES I LOVED IT FOR SURE USING IT NEXT YEAR AGAIN .
Date published: 2021-03-02
Rated 5 out of 5 by from so good so nice very good its was great awesome wow very cool I like it
Date published: 2021-03-02
Rated 5 out of 5 by from TUBRO TAX GREAT PROGRAM I am a former IRS collection officer. I found the experience using Turbo Tax easy and intuitive.
Date published: 2021-03-02
Rated 5 out of 5 by from Amazing Was easy to use.for 1st time user..help if i needed.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Was So Simple! My first time filing was so easy! You don't need to pay anyone when they make it so simple to do it in the comfort of your own home.
Date published: 2021-03-02
Rated 5 out of 5 by from Have loved it for years! This has been the best thing in my tax filing life...
Date published: 2021-03-02
Rated 5 out of 5 by from So amazing Turbotax made doing my taxes crazy simple and helped me get a great return!!! I will be using Turbo for years to come.
Date published: 2021-03-02
Rated 1 out of 5 by from New Savings Account, Now Need "Upgraded Version" I am very disappointed. My husband and I simply obtained a Roth IRA account and now we have to report what money we put into our account, likewise requiring an "Upgraded Version" of TurboTax. We used to qualify for the free version, but now have to pay over $250.00 just to file my taxes with them. Next year I will source a local CPA and spend my money locally, avoiding a $150.00 "Sales Tax".
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 8864
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Strong, with a couple of rough spots This year, while my taxes were much simpler this year, turned out taking much longer to do because of some technical glitches and weird unresolvable parts in the sequence. At one point, TurboTax doubled my income, right before I was ready to file, and it was not clear what caused that to happen. Took me 45 additional minutes to work that out, and to work out why it kept insisting I was filing a 1099 NEC, when I wasnt. Then there is a portion of the process where it asks me to enter my state tax refund for 2019 and what I received in 2020. It wasn't clear wether the refund was to be the one on paper for that year or the actual dollar amount I received in the following year (2020). So that part of the form said $427 for both 2019 and 2020, which didn't seem correct, but there was no way to change the amount for 2019. It was all very confusing. Lastly, I must have completely missed the part where I was asked to input my AGI for 2019 as a "proof of identity". Both the Federal and State returns were rejected because this # did not match, and yet I don't recall being asked to enter a number for that.
Date published: 2021-03-02
Rated 5 out of 5 by from Caught a Mistake TurboTax caught a mistype that increased my return. That was cool.
Date published: 2021-03-02
Rated 5 out of 5 by from I LOVED IT SIMPLE AND VERY HELPFUL IT WAS AN AMAZING EXPERIENCE NEVER THOUGHT I COULD DO MY OWN TAXES I LOVED IT FOR SURE USING IT NEXT YEAR AGAIN .
Date published: 2021-03-02
Rated 5 out of 5 by from so good so nice very good its was great awesome wow very cool I like it
Date published: 2021-03-02
Rated 5 out of 5 by from TUBRO TAX GREAT PROGRAM I am a former IRS collection officer. I found the experience using Turbo Tax easy and intuitive.
Date published: 2021-03-02
Rated 5 out of 5 by from Amazing Was easy to use.for 1st time user..help if i needed.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax Was So Simple! My first time filing was so easy! You don't need to pay anyone when they make it so simple to do it in the comfort of your own home.
Date published: 2021-03-02
Rated 5 out of 5 by from Have loved it for years! This has been the best thing in my tax filing life...
Date published: 2021-03-02
Rated 5 out of 5 by from So amazing Turbotax made doing my taxes crazy simple and helped me get a great return!!! I will be using Turbo for years to come.
Date published: 2021-03-02
Rated 1 out of 5 by from New Savings Account, Now Need "Upgraded Version" I am very disappointed. My husband and I simply obtained a Roth IRA account and now we have to report what money we put into our account, likewise requiring an "Upgraded Version" of TurboTax. We used to qualify for the free version, but now have to pay over $250.00 just to file my taxes with them. Next year I will source a local CPA and spend my money locally, avoiding a $150.00 "Sales Tax".
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 8864