TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from happy turbo tax Been using turbo tax for the past 8 years. Glad to have this option. It has been positive for us.
Date published: 2023-02-27
Rated 3 out of 5 by from I didn't like it. Ii used Turbo Tax many many years , but then switched to an accountant for various reasons. This year I went back to Turbo Tax, while cheaper than an accountant, and pretty easy to populate most sections, I did not like that there was no way to easily access forms. Had to switch formats and in the end I had to pay before I could see my actual forms. This ws off-putting.
Date published: 2023-02-27
Rated 3 out of 5 by from eh its okay pretty simple once you get the hang of it, didn't like the hidden fees or the pushiness to buy extra packages
Date published: 2023-02-27
Rated 5 out of 5 by from I've enjoined doing it myself & learning more! I've enjoyed having the power to do it myself each year & each year I learn more. And I can take my own time!
Date published: 2023-02-27
Rated 5 out of 5 by from I love TurboTax I have used Turbotax for several years and will continue. I spent thousands of dollars having my taxes done over the years and nothing beats Turbotax!! Keep up to good work!
Date published: 2023-02-27
Rated 4 out of 5 by from Sneaky charge for State Income Tax TurboTax downloaded 1099s from Edward Jones but would not work with Fidelity, T Rowe Price and American Century. I did not have some of my RMDs have taxes deducted because I did not what to sell stock at a low price. Instead, I did a 1040-ES for $4500 and ended up with approx. a $2000 refund but TurboTax made me pay a penalty. I wanted to leave the penalty blank but could not get TurboTax to do so. I thought it was kind of sneaky to charge $20 for state filing at the very end instead of upfront at the beginning.
Date published: 2023-02-27
Rated 5 out of 5 by from Turbo tax is so fast I always appreciate how easy this is and so fast. Thank you
Date published: 2023-02-27
Rated 5 out of 5 by from Very Helpful Very helpful, always found the Answer I was looking for.
Date published: 2023-02-27
Rated 1 out of 5 by from TurboTax has tax experts are useless I would have rated below poor if possible. I tried to use the help line two times. both times were a total waste of time. The first time I had trouble with the system locking up asking for the ID code that came with the purchase. I allowed him to see my screen All he did was ask me to hit the next button (even when there wasn't one. At one time he told me to read the terms and conditions at the very bottom of the screen. At this time I hung up. I solved the problem myself (it took about two hours) Later on the system told me that I needed to file a Tennessee return. I tried to download the Tennesse return a number of times. At each time the system locked up. I had to get windows to shut down turbotax and then restart. I called the help line the person at the other end spend about an hour trying to get the Tennessee form. He was unsuccessful. He them said that he would leave a message that I was to get the form for free. I gave up and went to the tennessee tax site and learned that the was no Tennessee taxes for 2021. It seems that Turbotax would know this. I will never use turbotax again.
Date published: 2023-02-27
Rated 4 out of 5 by from Good Service. Please fix one error Everything worked and I was able to file but the link to CT.gov for the military tax exemptions did not work (gave a 404 error) please find the correct link.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 8859
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from happy turbo tax Been using turbo tax for the past 8 years. Glad to have this option. It has been positive for us.
Date published: 2023-02-27
Rated 3 out of 5 by from I didn't like it. Ii used Turbo Tax many many years , but then switched to an accountant for various reasons. This year I went back to Turbo Tax, while cheaper than an accountant, and pretty easy to populate most sections, I did not like that there was no way to easily access forms. Had to switch formats and in the end I had to pay before I could see my actual forms. This ws off-putting.
Date published: 2023-02-27
Rated 3 out of 5 by from eh its okay pretty simple once you get the hang of it, didn't like the hidden fees or the pushiness to buy extra packages
Date published: 2023-02-27
Rated 5 out of 5 by from I've enjoined doing it myself & learning more! I've enjoyed having the power to do it myself each year & each year I learn more. And I can take my own time!
Date published: 2023-02-27
Rated 5 out of 5 by from I love TurboTax I have used Turbotax for several years and will continue. I spent thousands of dollars having my taxes done over the years and nothing beats Turbotax!! Keep up to good work!
Date published: 2023-02-27
Rated 4 out of 5 by from Sneaky charge for State Income Tax TurboTax downloaded 1099s from Edward Jones but would not work with Fidelity, T Rowe Price and American Century. I did not have some of my RMDs have taxes deducted because I did not what to sell stock at a low price. Instead, I did a 1040-ES for $4500 and ended up with approx. a $2000 refund but TurboTax made me pay a penalty. I wanted to leave the penalty blank but could not get TurboTax to do so. I thought it was kind of sneaky to charge $20 for state filing at the very end instead of upfront at the beginning.
Date published: 2023-02-27
Rated 5 out of 5 by from Turbo tax is so fast I always appreciate how easy this is and so fast. Thank you
Date published: 2023-02-27
Rated 5 out of 5 by from Very Helpful Very helpful, always found the Answer I was looking for.
Date published: 2023-02-27
Rated 1 out of 5 by from TurboTax has tax experts are useless I would have rated below poor if possible. I tried to use the help line two times. both times were a total waste of time. The first time I had trouble with the system locking up asking for the ID code that came with the purchase. I allowed him to see my screen All he did was ask me to hit the next button (even when there wasn't one. At one time he told me to read the terms and conditions at the very bottom of the screen. At this time I hung up. I solved the problem myself (it took about two hours) Later on the system told me that I needed to file a Tennessee return. I tried to download the Tennesse return a number of times. At each time the system locked up. I had to get windows to shut down turbotax and then restart. I called the help line the person at the other end spend about an hour trying to get the Tennessee form. He was unsuccessful. He them said that he would leave a message that I was to get the form for free. I gave up and went to the tennessee tax site and learned that the was no Tennessee taxes for 2021. It seems that Turbotax would know this. I will never use turbotax again.
Date published: 2023-02-27
Rated 4 out of 5 by from Good Service. Please fix one error Everything worked and I was able to file but the link to CT.gov for the military tax exemptions did not work (gave a 404 error) please find the correct link.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 8859