TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294026 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from very unhappy that returns were rejected. how am i supposed to verify the PIN number for e-Filing? i've checked the AGI six times now to ensure it matches what I submitted for 2020 tax return, ... so where is the problem?
Date published: 2022-04-19
Rated 5 out of 5 by from Been Using Turbo Tax FOor Years I absolutely love TurboTax as someone who is an employee and self employed. It makes everything so smooth and easy.
Date published: 2022-04-19
Rated 4 out of 5 by from Great, helpful tool I like the turbo, easy and helpful tool when needed help.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is detailed and helpful I have used TurboTax for the last few years. I really enjoy having a service that gives me a step by step walk through of everything I need to know. I love the ease of this service especially compared to the tense stressful memories I have of my parents doing their taxes growing up. I will keep using this! It definitely beats staring at the free fillable form and crying.
Date published: 2022-04-19
Rated 2 out of 5 by from was not helpfull and did not solve my question I DID NOT HAD A GOOD EXPERIENCE WITH YOUR EMPLOYEE BECAUSE SHE NOT ONLY DID NOT KNOW HOW TO HELP ME BUT WAS RUDE AND IGNOR ME TOTALLY EVERY TIME I ASK A QUESTION. SO THAT WAS RUDE. she was taking 2 times thru the same steps and I let her know and she tells me NO we haven't done this part and please click on the high light area for me " even tho I was doing it. any ways ATTITUDE BAD CUSTOMER SERVICE I hope management really talks to her. her name BERTHA
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is the solution to your tax problems! It was simple and easy, I had no reason to be so scared (from owing back taxes from last year), Turbo Tax solved everything!
Date published: 2022-04-19
Rated 5 out of 5 by from The phone specialist was great! Sherria did everything she could to help with a service code. It never worked, but she gave me a way to ask for refund by email. She never made me feel rushed and even though the software was frustrating, her help left me wanting use TurboTax again next year.
Date published: 2022-04-19
Rated 5 out of 5 by from simple Simple. straight forward. A bit pricey if you do more than the basics that you most likely will not use, but good for peace of mind. I will continue to use it every year.
Date published: 2022-04-19
Rated 5 out of 5 by from The only way I do my taxes I rely on Turbo tax to provide me with the latest updates and changes. There is always something new that I am learning about regarding the latest tax laws. Great product and kudos to the team designing it's comprehensive features. I highly recommend Turbo Tax.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax Review The wizards were helpful to collect the data while filling out the forms. I was impressed with the Maximize My Benefits feature as it seems to help me fill sections I might have overlooked.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 886
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from very unhappy that returns were rejected. how am i supposed to verify the PIN number for e-Filing? i've checked the AGI six times now to ensure it matches what I submitted for 2020 tax return, ... so where is the problem?
Date published: 2022-04-19
Rated 5 out of 5 by from Been Using Turbo Tax FOor Years I absolutely love TurboTax as someone who is an employee and self employed. It makes everything so smooth and easy.
Date published: 2022-04-19
Rated 4 out of 5 by from Great, helpful tool I like the turbo, easy and helpful tool when needed help.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is detailed and helpful I have used TurboTax for the last few years. I really enjoy having a service that gives me a step by step walk through of everything I need to know. I love the ease of this service especially compared to the tense stressful memories I have of my parents doing their taxes growing up. I will keep using this! It definitely beats staring at the free fillable form and crying.
Date published: 2022-04-19
Rated 2 out of 5 by from was not helpfull and did not solve my question I DID NOT HAD A GOOD EXPERIENCE WITH YOUR EMPLOYEE BECAUSE SHE NOT ONLY DID NOT KNOW HOW TO HELP ME BUT WAS RUDE AND IGNOR ME TOTALLY EVERY TIME I ASK A QUESTION. SO THAT WAS RUDE. she was taking 2 times thru the same steps and I let her know and she tells me NO we haven't done this part and please click on the high light area for me " even tho I was doing it. any ways ATTITUDE BAD CUSTOMER SERVICE I hope management really talks to her. her name BERTHA
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is the solution to your tax problems! It was simple and easy, I had no reason to be so scared (from owing back taxes from last year), Turbo Tax solved everything!
Date published: 2022-04-19
Rated 5 out of 5 by from The phone specialist was great! Sherria did everything she could to help with a service code. It never worked, but she gave me a way to ask for refund by email. She never made me feel rushed and even though the software was frustrating, her help left me wanting use TurboTax again next year.
Date published: 2022-04-19
Rated 5 out of 5 by from simple Simple. straight forward. A bit pricey if you do more than the basics that you most likely will not use, but good for peace of mind. I will continue to use it every year.
Date published: 2022-04-19
Rated 5 out of 5 by from The only way I do my taxes I rely on Turbo tax to provide me with the latest updates and changes. There is always something new that I am learning about regarding the latest tax laws. Great product and kudos to the team designing it's comprehensive features. I highly recommend Turbo Tax.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax Review The wizards were helpful to collect the data while filling out the forms. I was impressed with the Maximize My Benefits feature as it seems to help me fill sections I might have overlooked.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 886