TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Tax 2021 I've paid for e-file, but i-turbotax has the internet error, and transmission fails so e-file can not go through. I call your presentative, for 20 minutes wait, the lady answers. She speaks very fast with the tax- terminology. I ask her to repeat. She just put me on hold...I have to file through mail because it is due today.
Date published: 2022-04-18
Rated 4 out of 5 by from Solid product, relatively easy to use. Have been using the product for years and it is a solid product, relatively easy to use. I gave 4/5 starts because I think the navigation is sometimes difficult. For example, moving into business expenses, and need to answer 5-6 questions, over and over again, even though I know what section I want to go to input updated values. Wish there was a quick navigation menu on the side somewhere so I could sat in interview mode, but go to the exact point iun the interview I want because it has remembered all my previous answers.
Date published: 2022-04-18
Rated 5 out of 5 by from Simple to use, nice design The questions were simple and clear, good treatment of many different conditions.
Date published: 2022-04-18
Rated 5 out of 5 by from Easiest way to file taxes I always file my taxes through TurboTax and it's always an easy process. Really appreciate being able to file at my own convenience.
Date published: 2022-04-18
Rated 3 out of 5 by from All was good until the final step Everything was easy as usual, but at the final step I spent several days trying to get my returns to file. I could not e-File or Print. There was a very generic error that did not help figure out what the issue was. I called Support and spent a few hours on the phone with someone. They couldn't figure it out either. I had to download the Desktop version and pay twice to try and file there. They promised me someone would call back. They didn't. To force the return through, I had to remove all of the transaction detail that was imported from CoinTracker (Intuit's preferred crypto tax service blah blah blah). It was too much for the software. Also, the so-called experts who provide Live Support were no more helpful than what I could figure out on my own. They were figuring it out as they went as well. Disappointing end to the TurboTax process
Date published: 2022-04-18
Rated 5 out of 5 by from Simple and easy tax software As always great tax software. Step by step questions.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is awesome! I been using turbo tax for years and it is so helpful and easy to use. I have taught several people how to use it themselves.
Date published: 2022-04-18
Rated 1 out of 5 by from new version is horrendous and cumbersome to use was previously user friendly, 2021 was a disaster. the reason I have used Turbo tax in the past, is that it guided me through if I needed help. Now it seems to be gravitating to a service like H & R, or Liberty tax where you need to speak to a live person, after you have compiled and are ready to fill in yourself. Looks like i will go back to hard forms and save the $$. What a shame, you had a good thing and then messed it up!!!!
Date published: 2022-04-18
Rated 5 out of 5 by from Love Turbo tax! TurboTax has helped me with many changes over the years!
Date published: 2022-04-18
Rated 5 out of 5 by from THE BEST! I've been using Turbo Tax for over 15 years, can't do without it. Accurate, reliable and I never had a problem! Also, easy to navigate.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8850
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Tax 2021 I've paid for e-file, but i-turbotax has the internet error, and transmission fails so e-file can not go through. I call your presentative, for 20 minutes wait, the lady answers. She speaks very fast with the tax- terminology. I ask her to repeat. She just put me on hold...I have to file through mail because it is due today.
Date published: 2022-04-18
Rated 4 out of 5 by from Solid product, relatively easy to use. Have been using the product for years and it is a solid product, relatively easy to use. I gave 4/5 starts because I think the navigation is sometimes difficult. For example, moving into business expenses, and need to answer 5-6 questions, over and over again, even though I know what section I want to go to input updated values. Wish there was a quick navigation menu on the side somewhere so I could sat in interview mode, but go to the exact point iun the interview I want because it has remembered all my previous answers.
Date published: 2022-04-18
Rated 5 out of 5 by from Simple to use, nice design The questions were simple and clear, good treatment of many different conditions.
Date published: 2022-04-18
Rated 5 out of 5 by from Easiest way to file taxes I always file my taxes through TurboTax and it's always an easy process. Really appreciate being able to file at my own convenience.
Date published: 2022-04-18
Rated 3 out of 5 by from All was good until the final step Everything was easy as usual, but at the final step I spent several days trying to get my returns to file. I could not e-File or Print. There was a very generic error that did not help figure out what the issue was. I called Support and spent a few hours on the phone with someone. They couldn't figure it out either. I had to download the Desktop version and pay twice to try and file there. They promised me someone would call back. They didn't. To force the return through, I had to remove all of the transaction detail that was imported from CoinTracker (Intuit's preferred crypto tax service blah blah blah). It was too much for the software. Also, the so-called experts who provide Live Support were no more helpful than what I could figure out on my own. They were figuring it out as they went as well. Disappointing end to the TurboTax process
Date published: 2022-04-18
Rated 5 out of 5 by from Simple and easy tax software As always great tax software. Step by step questions.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is awesome! I been using turbo tax for years and it is so helpful and easy to use. I have taught several people how to use it themselves.
Date published: 2022-04-18
Rated 1 out of 5 by from new version is horrendous and cumbersome to use was previously user friendly, 2021 was a disaster. the reason I have used Turbo tax in the past, is that it guided me through if I needed help. Now it seems to be gravitating to a service like H & R, or Liberty tax where you need to speak to a live person, after you have compiled and are ready to fill in yourself. Looks like i will go back to hard forms and save the $$. What a shame, you had a good thing and then messed it up!!!!
Date published: 2022-04-18
Rated 5 out of 5 by from Love Turbo tax! TurboTax has helped me with many changes over the years!
Date published: 2022-04-18
Rated 5 out of 5 by from THE BEST! I've been using Turbo Tax for over 15 years, can't do without it. Accurate, reliable and I never had a problem! Also, easy to navigate.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8850