TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 3 out of 5 by from could be better It was okay. Had problems downloading on multiple computers
Date published: 2023-02-27
Rated 4 out of 5 by from Good Got stuck and got a lot of help from Anthony he was great
Date published: 2023-02-27
Rated 5 out of 5 by from taxes made simple I dont' have complicated taxes so turbo tax is my go to
Date published: 2023-02-27
Rated 3 out of 5 by from took longer than i thought The screen said there was a snag that took about 30 minutes.
Date published: 2023-02-27
Rated 4 out of 5 by from 4.33 Stars Actually There are a few issues that prevent a 5-Star rating: 1. Not enough detail explanation on some topics, particularly involving Schedule E inputs on income and expenses. 2. Clicking a specific topic explanation link only to be sent to a general web page that requires searching and re-entering information. 3. Preparation of state taxes (Calif) are becoming more and more confusing and difficult, causing uncertainty on whether one has provided the correct answers to step-by-step process. This happens most often when reconciling differences between Federal and State tax laws. TurboTax software should determine those differences, as the Federal return is already completed, and the software calculates the State tax based on known state tax laws. 4. It appears that this year (2022) TurboTax recategorized W-2 retirement earnings from "Wages" on previous years (line 1 of Form 1040) to "pension or annuity" compensation that is reported on the "Additional Income/Adjustments" attachment (Schedule 1). Just a refinement? Change of Federal treatment? Not explained.
Date published: 2023-02-27
Rated 4 out of 5 by from Pretty straight forward. As long as you have all of your documents its pretty easy to navigate.
Date published: 2023-02-27
Rated 5 out of 5 by from Awesome tax tool for personal/investment taxes Absolutely the best tax online helping tool. I was significantly pleased with the results.
Date published: 2023-02-27
Rated 4 out of 5 by from Advice for Errors on Turbo Tax Turbo Tax is great and easy to use as long as you do not make errors. I had two errors in my file that the program did not identify. It just kept rejecting my return with, "Oh there seems to be a snag in your return." With one of the online experts, we were able to find out that 1. I had a Federal Pin, but forgot to enter the number, and 2. When one of my uploaded documents errored, and I entered the info manually instead, I needed to go back and delete the errored file from my documents.
Date published: 2023-02-27
Rated 5 out of 5 by from Easy Turbo tax always takes the stress outve filing. Thank you once again for effortless help.
Date published: 2023-02-27
Rated 4 out of 5 by from Quick and Easy Filing What a great experience to learn how quick and easy it is to file your own taxes each year.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 8849
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from could be better It was okay. Had problems downloading on multiple computers
Date published: 2023-02-27
Rated 4 out of 5 by from Good Got stuck and got a lot of help from Anthony he was great
Date published: 2023-02-27
Rated 5 out of 5 by from taxes made simple I dont' have complicated taxes so turbo tax is my go to
Date published: 2023-02-27
Rated 3 out of 5 by from took longer than i thought The screen said there was a snag that took about 30 minutes.
Date published: 2023-02-27
Rated 4 out of 5 by from 4.33 Stars Actually There are a few issues that prevent a 5-Star rating: 1. Not enough detail explanation on some topics, particularly involving Schedule E inputs on income and expenses. 2. Clicking a specific topic explanation link only to be sent to a general web page that requires searching and re-entering information. 3. Preparation of state taxes (Calif) are becoming more and more confusing and difficult, causing uncertainty on whether one has provided the correct answers to step-by-step process. This happens most often when reconciling differences between Federal and State tax laws. TurboTax software should determine those differences, as the Federal return is already completed, and the software calculates the State tax based on known state tax laws. 4. It appears that this year (2022) TurboTax recategorized W-2 retirement earnings from "Wages" on previous years (line 1 of Form 1040) to "pension or annuity" compensation that is reported on the "Additional Income/Adjustments" attachment (Schedule 1). Just a refinement? Change of Federal treatment? Not explained.
Date published: 2023-02-27
Rated 4 out of 5 by from Pretty straight forward. As long as you have all of your documents its pretty easy to navigate.
Date published: 2023-02-27
Rated 5 out of 5 by from Awesome tax tool for personal/investment taxes Absolutely the best tax online helping tool. I was significantly pleased with the results.
Date published: 2023-02-27
Rated 4 out of 5 by from Advice for Errors on Turbo Tax Turbo Tax is great and easy to use as long as you do not make errors. I had two errors in my file that the program did not identify. It just kept rejecting my return with, "Oh there seems to be a snag in your return." With one of the online experts, we were able to find out that 1. I had a Federal Pin, but forgot to enter the number, and 2. When one of my uploaded documents errored, and I entered the info manually instead, I needed to go back and delete the errored file from my documents.
Date published: 2023-02-27
Rated 5 out of 5 by from Easy Turbo tax always takes the stress outve filing. Thank you once again for effortless help.
Date published: 2023-02-27
Rated 4 out of 5 by from Quick and Easy Filing What a great experience to learn how quick and easy it is to file your own taxes each year.
Date published: 2023-02-27
All TurboTax® Offerings Reviews - Page 8849