TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Easy but Decieving The process was relatively easy and quick, unless you have investments to add. Anything other than the most basic return become more difficult and is hard to upload automatically even though Turbo-tax advertises ease. When you begin, it appears like you wil be getting a cheap deal for filing. Then at the end of the process they add extra fees that were not mentioned up front and it becomes much more than expected.
Date published: 2022-04-04
Rated 3 out of 5 by from Expensive and long The process took me around in circles several times. It took me a while to finally get to the point to submit my returns. Some of their links offered to clarify points weren't helpful either. We need more information to make sure everything is entered correctly. Finally, it's surprisingly expensive. I don't remember spending so much last year, but I also recall multiple levels of service. For some reason, I got stuck with TurboTax Live, which wasn't more helpful than previous years but charged me extra for 'expert reviews of my calculations' and availability of a live expert to talk to or ask questions. Also, stop asking if I want to upgrade to the TurboTax MAX. I've wasted enough money on this service, and I don't want to spend extra for nothing useful.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbotax is fast, easy, and affordable I've used Turbotax for 3 years now and am very happy with it. The expert reviewers are fantastic! Having them available gives peace of mind that no mistakes were made.
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo Tax This year I should of use the live support help review due to change new changes which I had to read up on and research on the IRS Web page
Date published: 2022-04-04
Rated 3 out of 5 by from Turbo Tax was courteous and helpful. Experience with Turbo Tax was courteous and helpful.
Date published: 2022-04-04
Rated 1 out of 5 by from Turbo in 2021 is impossible My experience in 2021 is horrible. First the software engineers have made the program too complicated to follow, Second when the program downloaded my information from Raymond James it did not only grab the 1099 information for capital gains but added in over 12,000 of the detail so that instead of 400+ in Gains I had over 16,000+. I am 89 and have used TT for the last 9 years on line and for many years before that by buying the disk. This is by far the worst experience that I have had in the 15+ years I have used the product.
Date published: 2022-04-04
Rated 5 out of 5 by from Easy to use and store tax returns Hopefully my information is protected; this is all I am worried about. It is easy to navigate thru Turbo Tax so I still use it even if I pay more than other tax systems.
Date published: 2022-04-04
Rated 5 out of 5 by from Amazing Absolutely amazing definitely recommend it and it always had my best interest at heart
Date published: 2022-04-04
Rated 5 out of 5 by from I will always go with Full Service from here on! Full Live Service is the best! It exceeded my expectation. 100% worth every penny.
Date published: 2022-04-04
Rated 5 out of 5 by from Great Omit was great liked the program and enjoyed the experience
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 8847
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Easy but Decieving The process was relatively easy and quick, unless you have investments to add. Anything other than the most basic return become more difficult and is hard to upload automatically even though Turbo-tax advertises ease. When you begin, it appears like you wil be getting a cheap deal for filing. Then at the end of the process they add extra fees that were not mentioned up front and it becomes much more than expected.
Date published: 2022-04-04
Rated 3 out of 5 by from Expensive and long The process took me around in circles several times. It took me a while to finally get to the point to submit my returns. Some of their links offered to clarify points weren't helpful either. We need more information to make sure everything is entered correctly. Finally, it's surprisingly expensive. I don't remember spending so much last year, but I also recall multiple levels of service. For some reason, I got stuck with TurboTax Live, which wasn't more helpful than previous years but charged me extra for 'expert reviews of my calculations' and availability of a live expert to talk to or ask questions. Also, stop asking if I want to upgrade to the TurboTax MAX. I've wasted enough money on this service, and I don't want to spend extra for nothing useful.
Date published: 2022-04-04
Rated 5 out of 5 by from Turbotax is fast, easy, and affordable I've used Turbotax for 3 years now and am very happy with it. The expert reviewers are fantastic! Having them available gives peace of mind that no mistakes were made.
Date published: 2022-04-04
Rated 4 out of 5 by from Turbo Tax This year I should of use the live support help review due to change new changes which I had to read up on and research on the IRS Web page
Date published: 2022-04-04
Rated 3 out of 5 by from Turbo Tax was courteous and helpful. Experience with Turbo Tax was courteous and helpful.
Date published: 2022-04-04
Rated 1 out of 5 by from Turbo in 2021 is impossible My experience in 2021 is horrible. First the software engineers have made the program too complicated to follow, Second when the program downloaded my information from Raymond James it did not only grab the 1099 information for capital gains but added in over 12,000 of the detail so that instead of 400+ in Gains I had over 16,000+. I am 89 and have used TT for the last 9 years on line and for many years before that by buying the disk. This is by far the worst experience that I have had in the 15+ years I have used the product.
Date published: 2022-04-04
Rated 5 out of 5 by from Easy to use and store tax returns Hopefully my information is protected; this is all I am worried about. It is easy to navigate thru Turbo Tax so I still use it even if I pay more than other tax systems.
Date published: 2022-04-04
Rated 5 out of 5 by from Amazing Absolutely amazing definitely recommend it and it always had my best interest at heart
Date published: 2022-04-04
Rated 5 out of 5 by from I will always go with Full Service from here on! Full Live Service is the best! It exceeded my expectation. 100% worth every penny.
Date published: 2022-04-04
Rated 5 out of 5 by from Great Omit was great liked the program and enjoyed the experience
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 8847