TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Excellent program Eighth year, looking forward to next year. Thorough process that has alleviated being audited.
Date published: 2023-02-28
Rated 5 out of 5 by from its awesome and excellent Anna was very helpful and answer all to my question. She was very excellent with the needs of helping me pay my taxes.
Date published: 2023-02-28
Rated 1 out of 5 by from Worst Experience Called to get support after I submitted banking information as I got kicked back to the beginning and it told me I needed to submit my payment information to the IRS again... but I didn't want to have to pay the IRS twice? After being on the phone with TurboTax for over an hour, they told me I needed to call the IRS after they debited my account and ask the IRS to refund me, then I would be able to submit my tax return... and then I would be able to submit payment to the IRS again. Is this a joke? Haha. Alright. Thanks for nothing, TurboTax. Not only am I paying more to the IRS than ever before, but I am apparently paying them twice this year, and asking them for a refund because your webapp is absolute garbage. Thank you so much for your assistance. Thank you for lobbying the government so there is little to no other option to file online. You are so helpful. I'm glad I paid so much money for you to only screw this all up. I wish I could give no stars, but I am forced to give at least one.
Date published: 2023-02-28
Rated 5 out of 5 by from scared at first but not anymore It was easy to understand and looking forward to next year
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax is the best! Turbo tax guided me every step of the way. It doesn't get any easier than this.
Date published: 2023-02-28
Rated 3 out of 5 by from CONFUSING IT ASKED FOR MY MEDICAL EXPENSES, VERIFIED THEM BUT LEFT THEM OFF MY RETURN
Date published: 2023-02-28
Rated 5 out of 5 by from Super easy Super easy, I use it every year. Finished in minutes
Date published: 2023-02-28
Rated 3 out of 5 by from The Turdo tax program was easier in years past. This year it seemed like it was too involved and took much longer.
Date published: 2023-02-28
Rated 2 out of 5 by from TurboTax sucked. The Turbo Tax soft is easy to use. But the filling process sucked. After processing my taxes, it would not submit. I ended up having to call their customer service.
Date published: 2023-02-28
Rated 5 out of 5 by from TURBO TAX WAS AWESOME The live expert I had the pleasure of speaking with was extremely helpful
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8842
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent program Eighth year, looking forward to next year. Thorough process that has alleviated being audited.
Date published: 2023-02-28
Rated 5 out of 5 by from its awesome and excellent Anna was very helpful and answer all to my question. She was very excellent with the needs of helping me pay my taxes.
Date published: 2023-02-28
Rated 1 out of 5 by from Worst Experience Called to get support after I submitted banking information as I got kicked back to the beginning and it told me I needed to submit my payment information to the IRS again... but I didn't want to have to pay the IRS twice? After being on the phone with TurboTax for over an hour, they told me I needed to call the IRS after they debited my account and ask the IRS to refund me, then I would be able to submit my tax return... and then I would be able to submit payment to the IRS again. Is this a joke? Haha. Alright. Thanks for nothing, TurboTax. Not only am I paying more to the IRS than ever before, but I am apparently paying them twice this year, and asking them for a refund because your webapp is absolute garbage. Thank you so much for your assistance. Thank you for lobbying the government so there is little to no other option to file online. You are so helpful. I'm glad I paid so much money for you to only screw this all up. I wish I could give no stars, but I am forced to give at least one.
Date published: 2023-02-28
Rated 5 out of 5 by from scared at first but not anymore It was easy to understand and looking forward to next year
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax is the best! Turbo tax guided me every step of the way. It doesn't get any easier than this.
Date published: 2023-02-28
Rated 3 out of 5 by from CONFUSING IT ASKED FOR MY MEDICAL EXPENSES, VERIFIED THEM BUT LEFT THEM OFF MY RETURN
Date published: 2023-02-28
Rated 5 out of 5 by from Super easy Super easy, I use it every year. Finished in minutes
Date published: 2023-02-28
Rated 3 out of 5 by from The Turdo tax program was easier in years past. This year it seemed like it was too involved and took much longer.
Date published: 2023-02-28
Rated 2 out of 5 by from TurboTax sucked. The Turbo Tax soft is easy to use. But the filling process sucked. After processing my taxes, it would not submit. I ended up having to call their customer service.
Date published: 2023-02-28
Rated 5 out of 5 by from TURBO TAX WAS AWESOME The live expert I had the pleasure of speaking with was extremely helpful
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8842