TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from TurboTax is an easy to use tool The product was easy to use, however I did have to search out a tax credit on my own that was not covered. Overall i prefer the software to Block
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax was very helpful and simple Turbo Tax was very informative and an easy step by step program. It is my first time doing my taxes alone, I am very pleased with the app.
Date published: 2023-02-28
Rated 4 out of 5 by from Very good Found it a very good tax tool. But when changes are made to the system I find it more confusing. Maybe keep it to a minimum.
Date published: 2023-02-28
Rated 5 out of 5 by from Content everytime Great for assistance and stress free worry. Im a total fan!
Date published: 2023-02-28
Rated 5 out of 5 by from Wonderful experience Yes I hit a snag and the representative was so patient and kind and walked me through the process. She stayed on the line while I completed my return. Excellent customer service.
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax is awesome.! 8 years of using TurboTax, and it is always so easy.
Date published: 2023-02-28
Rated 5 out of 5 by from I love turbotax!! TurboTax is easy to use. I always get back the best refunds here.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Is Fast I had a very good experience.,Turbotax is very helpful and thorough.
Date published: 2023-02-28
Rated 2 out of 5 by from This year 2022 Turbo Tax was a PAIN I have used Turbo Tax successfully for the past 15+ years. However, this year the preparation has been extremely difficult. I called and worked with three different Turbo Tax representatives. They were knowledgeable but after spending hours all the telephone talk was useless. I believe I received a download with a flaw in the programming. Each time I tried to update Turbo Tax the program froze saying it was "waiting for the installer". This was never resolved. One representative finally concluded he could "do nothing" and it had to be my computer because it did not have sufficient hard drive space. I removed a significant number of files from my computer hard drive and still got the same message. Believe me we tried many different things to get the Turbo Tax program to update. It downloaded all my data correctly from numerous brokers, and I could get to the final page, with the orange block, ready to email and the system would simply stop saying it detected a new upgrade. My final solution has been to print a copy for filing via mail, but this is a big disappointment. I have spent hours over the past 15 days which has been frustrating as I know the form are properly completed. I do not have a lot of complications with my taxes, simply a few stock sales and dividends and interest. The program should have an option to skip a page when the thing hangs up. I know it is important to have the latest forms for the IRS but you updates should take into consideration what taxable items are entered and check for updates to those items only, no to the whole tax code. I have been a big fan of Turbo Tax and Turbo Tax Business in the past, but this year has changed my mind. My thanks to your staff who worked with me they tried hard but and worked with me for hours but in the end could not solve the problem. I am mailing my taxes to the IRS tomorrow.
Date published: 2023-02-28
Rated 1 out of 5 by from Bad experience really annoying to use and expensive. Should not be $117 to file
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8839
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is an easy to use tool The product was easy to use, however I did have to search out a tax credit on my own that was not covered. Overall i prefer the software to Block
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax was very helpful and simple Turbo Tax was very informative and an easy step by step program. It is my first time doing my taxes alone, I am very pleased with the app.
Date published: 2023-02-28
Rated 4 out of 5 by from Very good Found it a very good tax tool. But when changes are made to the system I find it more confusing. Maybe keep it to a minimum.
Date published: 2023-02-28
Rated 5 out of 5 by from Content everytime Great for assistance and stress free worry. Im a total fan!
Date published: 2023-02-28
Rated 5 out of 5 by from Wonderful experience Yes I hit a snag and the representative was so patient and kind and walked me through the process. She stayed on the line while I completed my return. Excellent customer service.
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax is awesome.! 8 years of using TurboTax, and it is always so easy.
Date published: 2023-02-28
Rated 5 out of 5 by from I love turbotax!! TurboTax is easy to use. I always get back the best refunds here.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Is Fast I had a very good experience.,Turbotax is very helpful and thorough.
Date published: 2023-02-28
Rated 2 out of 5 by from This year 2022 Turbo Tax was a PAIN I have used Turbo Tax successfully for the past 15+ years. However, this year the preparation has been extremely difficult. I called and worked with three different Turbo Tax representatives. They were knowledgeable but after spending hours all the telephone talk was useless. I believe I received a download with a flaw in the programming. Each time I tried to update Turbo Tax the program froze saying it was "waiting for the installer". This was never resolved. One representative finally concluded he could "do nothing" and it had to be my computer because it did not have sufficient hard drive space. I removed a significant number of files from my computer hard drive and still got the same message. Believe me we tried many different things to get the Turbo Tax program to update. It downloaded all my data correctly from numerous brokers, and I could get to the final page, with the orange block, ready to email and the system would simply stop saying it detected a new upgrade. My final solution has been to print a copy for filing via mail, but this is a big disappointment. I have spent hours over the past 15 days which has been frustrating as I know the form are properly completed. I do not have a lot of complications with my taxes, simply a few stock sales and dividends and interest. The program should have an option to skip a page when the thing hangs up. I know it is important to have the latest forms for the IRS but you updates should take into consideration what taxable items are entered and check for updates to those items only, no to the whole tax code. I have been a big fan of Turbo Tax and Turbo Tax Business in the past, but this year has changed my mind. My thanks to your staff who worked with me they tried hard but and worked with me for hours but in the end could not solve the problem. I am mailing my taxes to the IRS tomorrow.
Date published: 2023-02-28
Rated 1 out of 5 by from Bad experience really annoying to use and expensive. Should not be $117 to file
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8839