TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Melissa F helped Melissa F was very helpful. She was informative and quick
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Online is easy and fast! I've been using Turbo Tax Online for years and it accommodates all the changes we've had through the years. I trust it 100%!
Date published: 2023-02-28
Rated 5 out of 5 by from Amazing! It was an amazing experience. It was very easy to use and super helpful :)
Date published: 2023-02-28
Rated 5 out of 5 by from TAXTURBOISAWESOME EASY TO USE HAVE USED FOR YEARS AND WILL CONTINUE TO USE
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax is a great experience It is very easy to use. Easy to navigate and understand.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using Turbo Tax for 3 years now. It is very easy to use and it tell you what forms you have to look for and it tells you what amounts to enter with a corresponding form.
Date published: 2023-02-28
Rated 2 out of 5 by from Live Help - Customer Service Needs Improvement This is an easy platform to use, which is why I have chosen it for years to do my taxes. This year I spoke with several customer service individuals in live chat for help and review of sections on my taxes. Waiting 30 + minutes most of the time to speak someone and then I am rushed through the review. One tried to just rely on the automatic review the system does, I did not wait 30 minutes for that, I waited for a live tax expert to review. For the cost I paid for the upgrade I should be getting a more thorough look. I also could not find an option this time to schedule an appointment like last year. I wish you would bring this back or make it easier to find. Submitted my taxes feeling frustrated. Another time I tried getting live help the person helping me tried to say I couldn't do expense some of business stuff, I explained I could, and then they agreed and then tried to help me. Was I just getting rushed off to end the chat?
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo is great This is my first time I think it’s great I should have been tried this.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Turbo Tax is amazing tax preparation service. I would highly recommend.
Date published: 2023-02-28
Rated 5 out of 5 by from Always the best I’ve been sold on turbo tax for several years now. They always improve and always get straight to business. No complaints
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8835
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Melissa F helped Melissa F was very helpful. She was informative and quick
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Online is easy and fast! I've been using Turbo Tax Online for years and it accommodates all the changes we've had through the years. I trust it 100%!
Date published: 2023-02-28
Rated 5 out of 5 by from Amazing! It was an amazing experience. It was very easy to use and super helpful :)
Date published: 2023-02-28
Rated 5 out of 5 by from TAXTURBOISAWESOME EASY TO USE HAVE USED FOR YEARS AND WILL CONTINUE TO USE
Date published: 2023-02-28
Rated 5 out of 5 by from TurboTax is a great experience It is very easy to use. Easy to navigate and understand.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using Turbo Tax for 3 years now. It is very easy to use and it tell you what forms you have to look for and it tells you what amounts to enter with a corresponding form.
Date published: 2023-02-28
Rated 2 out of 5 by from Live Help - Customer Service Needs Improvement This is an easy platform to use, which is why I have chosen it for years to do my taxes. This year I spoke with several customer service individuals in live chat for help and review of sections on my taxes. Waiting 30 + minutes most of the time to speak someone and then I am rushed through the review. One tried to just rely on the automatic review the system does, I did not wait 30 minutes for that, I waited for a live tax expert to review. For the cost I paid for the upgrade I should be getting a more thorough look. I also could not find an option this time to schedule an appointment like last year. I wish you would bring this back or make it easier to find. Submitted my taxes feeling frustrated. Another time I tried getting live help the person helping me tried to say I couldn't do expense some of business stuff, I explained I could, and then they agreed and then tried to help me. Was I just getting rushed off to end the chat?
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo is great This is my first time I think it’s great I should have been tried this.
Date published: 2023-02-28
Rated 5 out of 5 by from Turbo Tax Turbo Tax is amazing tax preparation service. I would highly recommend.
Date published: 2023-02-28
Rated 5 out of 5 by from Always the best I’ve been sold on turbo tax for several years now. They always improve and always get straight to business. No complaints
Date published: 2023-02-28
All TurboTax® Offerings Reviews - Page 8835