TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Do you test? We really like to use Turbo Tax - have for years. Yet there are still GLARING usability issues particularly in the filing portion of your system. Check boxes are formatted such that 'continue' boxes are NOT visible. Very illogical and confusing explanations. Repetitive presentations that make you wonder what the heck you are asking for .....again. Give me a call and I'll be glad to help you SEE all of this
Date published: 2022-04-18
Rated 2 out of 5 by from Turbo Tax, like the others just more expensive. The price for the same exact services went up about 40% this year as compared to last year. If they keep this up they will not have me as a customer next year.
Date published: 2022-04-18
Rated 2 out of 5 by from Where was the free part? So I paid almost $200 for my taxes. Probably won't do it again if this keeps up.
Date published: 2022-04-18
Rated 1 out of 5 by from Overpriced, always problems, I have been using Turbotax for many years. Last few years I have had to miss filing dates because they could not update the required forms in time. Got a notice from irs saying I owe previous taxes when the software said I owed none. Cussomer service said " no idea, you will have to contact the irs because our software is not wrong." But yet i still have a tax bill for my company.
Date published: 2022-04-18
Rated 5 out of 5 by from Great TurboTax has been Great! for us for many years. Easy to follow each section and reviews to ensure all is correct.
Date published: 2022-04-18
Rated 1 out of 5 by from Updating every time you use the program the constant updating of the program makes the program useless and the updating process usually fails requiring manual updates. Probably going to a competitor next year
Date published: 2022-04-18
Rated 4 out of 5 by from phone help was useful and courteous I had to call for help filing a 1099Misc for just wages as a contract health care worker. Was not able to open zoom info for a code. It took me to the Sched. C forr lots of questions I could nto answer because I wasn't a "real" business. Hassle
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax is great! I love the availability of the tax pro and audit protection
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax is very friendly to use and fast Turbotax guides you through the whole process and payment!
Date published: 2022-04-18
Rated 5 out of 5 by from Professional Software Very good and professional software as well needed help, was ease got tax rep in 5min resolved issued and got advise.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8834
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Do you test? We really like to use Turbo Tax - have for years. Yet there are still GLARING usability issues particularly in the filing portion of your system. Check boxes are formatted such that 'continue' boxes are NOT visible. Very illogical and confusing explanations. Repetitive presentations that make you wonder what the heck you are asking for .....again. Give me a call and I'll be glad to help you SEE all of this
Date published: 2022-04-18
Rated 2 out of 5 by from Turbo Tax, like the others just more expensive. The price for the same exact services went up about 40% this year as compared to last year. If they keep this up they will not have me as a customer next year.
Date published: 2022-04-18
Rated 2 out of 5 by from Where was the free part? So I paid almost $200 for my taxes. Probably won't do it again if this keeps up.
Date published: 2022-04-18
Rated 1 out of 5 by from Overpriced, always problems, I have been using Turbotax for many years. Last few years I have had to miss filing dates because they could not update the required forms in time. Got a notice from irs saying I owe previous taxes when the software said I owed none. Cussomer service said " no idea, you will have to contact the irs because our software is not wrong." But yet i still have a tax bill for my company.
Date published: 2022-04-18
Rated 5 out of 5 by from Great TurboTax has been Great! for us for many years. Easy to follow each section and reviews to ensure all is correct.
Date published: 2022-04-18
Rated 1 out of 5 by from Updating every time you use the program the constant updating of the program makes the program useless and the updating process usually fails requiring manual updates. Probably going to a competitor next year
Date published: 2022-04-18
Rated 4 out of 5 by from phone help was useful and courteous I had to call for help filing a 1099Misc for just wages as a contract health care worker. Was not able to open zoom info for a code. It took me to the Sched. C forr lots of questions I could nto answer because I wasn't a "real" business. Hassle
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax is great! I love the availability of the tax pro and audit protection
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax is very friendly to use and fast Turbotax guides you through the whole process and payment!
Date published: 2022-04-18
Rated 5 out of 5 by from Professional Software Very good and professional software as well needed help, was ease got tax rep in 5min resolved issued and got advise.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 8834