TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Great! Simple. Friendly customer service. Simple to use site. Would recommend.
Date published: 2021-03-02
Rated 5 out of 5 by from Always gets it done! Basic is a great product. Newly added EIP 1/2 (Notice 144A/B) could be made a bitt clearer as 144B didn't arrive until today (3/02/2021).
Date published: 2021-03-02
Rated 5 out of 5 by from Great tool Liked the ease of using. Great questions and easy to use.
Date published: 2021-03-02
Rated 1 out of 5 by from Endless hoops to jump through - 5 helpline calls Wow, what a total disaster. This was my 6th year using turbo tax and I can't imagine using it again after this year. I downloaded quickbook self-employed app so that the process would be "seamless" as advertised. Unbelievably antiquated - after spending hours making sure that I had all of the correct personal/business transactions labeled correctly; none of the info uploaded to turbotax!!! And then when I called, they told me to call qb. Then qb said I didn't have an account with them - even though I was logged in on my phone! After 4.5 hours, Joane from the expert team was finally able to help out. But oh my lord, was it ever a painful experience!
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax makes tax filing simple and easy! My 2020 filing experience was near perfect. One suggestion I could make that would have made this year's filing better would be a summary or narrative explaining the math behind the Federal & State tax refund/bill calculations. As a multi-year user, I still recommend TurboTax to all my friends.
Date published: 2021-03-02
Rated 5 out of 5 by from The exam always they do am awesome job. Its just my anticipation on receiving my funds. 2019 took a whole year to receive my return. But patience is a Virtue and that I do have.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy filing. I like the automated fill in from previous year. Easy to insert new information.
Date published: 2021-03-02
Rated 5 out of 5 by from Great Easy and Fast great product to use. I've used for 5 years.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using Turbo tax for 6 years and I have never had a issue until this year . I spoke to custom support Dan and he help me through the process . He definitely a keep for turbo tax . He very patience and helpful .
Date published: 2021-03-02
Rated 3 out of 5 by from Turbo tax fees Couldn’t settle my problem was gonna have me talk to someone else and I’m not paying anymore. I’ll take my taxes elsewhere next year it’s cheaper. It’s surely not free to file like they say I paid for expert and didn’t get my issue sold so I’m out 240 dollars
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 8832
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Great! Simple. Friendly customer service. Simple to use site. Would recommend.
Date published: 2021-03-02
Rated 5 out of 5 by from Always gets it done! Basic is a great product. Newly added EIP 1/2 (Notice 144A/B) could be made a bitt clearer as 144B didn't arrive until today (3/02/2021).
Date published: 2021-03-02
Rated 5 out of 5 by from Great tool Liked the ease of using. Great questions and easy to use.
Date published: 2021-03-02
Rated 1 out of 5 by from Endless hoops to jump through - 5 helpline calls Wow, what a total disaster. This was my 6th year using turbo tax and I can't imagine using it again after this year. I downloaded quickbook self-employed app so that the process would be "seamless" as advertised. Unbelievably antiquated - after spending hours making sure that I had all of the correct personal/business transactions labeled correctly; none of the info uploaded to turbotax!!! And then when I called, they told me to call qb. Then qb said I didn't have an account with them - even though I was logged in on my phone! After 4.5 hours, Joane from the expert team was finally able to help out. But oh my lord, was it ever a painful experience!
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax makes tax filing simple and easy! My 2020 filing experience was near perfect. One suggestion I could make that would have made this year's filing better would be a summary or narrative explaining the math behind the Federal & State tax refund/bill calculations. As a multi-year user, I still recommend TurboTax to all my friends.
Date published: 2021-03-02
Rated 5 out of 5 by from The exam always they do am awesome job. Its just my anticipation on receiving my funds. 2019 took a whole year to receive my return. But patience is a Virtue and that I do have.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy filing. I like the automated fill in from previous year. Easy to insert new information.
Date published: 2021-03-02
Rated 5 out of 5 by from Great Easy and Fast great product to use. I've used for 5 years.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using Turbo tax for 6 years and I have never had a issue until this year . I spoke to custom support Dan and he help me through the process . He definitely a keep for turbo tax . He very patience and helpful .
Date published: 2021-03-02
Rated 3 out of 5 by from Turbo tax fees Couldn’t settle my problem was gonna have me talk to someone else and I’m not paying anymore. I’ll take my taxes elsewhere next year it’s cheaper. It’s surely not free to file like they say I paid for expert and didn’t get my issue sold so I’m out 240 dollars
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 8832