TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Amazing help The representative that assisted me was amazing give her a raise. She was very well detailed oriented!!
Date published: 2021-03-02
Rated 2 out of 5 by from Coinbase and Turbo Tax need to fix the Crypto CSV Used Turbo Tax Premier because they said it could import crypto data from CSV files directly from Robinhood and Coinbase. I was able to modify the CSV files so they had the right headers and format but the Coinbase CSV file is a horrible mess to begin with. If a Turbo Tax is going to partner with a crypto exchange and say you can import data from them and other brokerages maybe try to make it functional from the start. I have the requisite financial and computer skills to make an incorrectly formatted CSV file be accurate and work, most people probably don't and end up paying even more money to a "crypto tax software" company.
Date published: 2021-03-02
Rated 4 out of 5 by from I LOVE TURBO TAX I HAVE BEEN DOING MY TAXES WITH THEM FOR 10 YEARS AND NEVER HAD AN ISSUE.
Date published: 2021-03-02
Rated 1 out of 5 by from worse year to file Had I not been a customer for 8 years. I would have used another tax service for this year. The bugs in the software held me up 4 separate times. I am still held responsible for paying the increased fee of $255 for not 24/7 service and each time I called I was not fully helped due to the wrong call back person. This was the worse year I have filed and I do not plan on continuing to pay the ridiculous fees and dealing with the headache. I would like to be refunded for the $255 I paid this year with the false advertisement of being available and having to wait after having my return rejected or unable to process multiple times.
Date published: 2021-03-02
Rated 5 out of 5 by from Love TurboTax! Easy to use, just follow the step-by-step instructions.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax is AWESOME! it was easy and wonderful! I was nervous as a first time filer but you made it simple and painfree. Thank you!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is awesome!! Turbo tax helps you step by step. Answers questions along the way.
Date published: 2021-03-02
Rated 5 out of 5 by from I love Tyrbo Tax! So helpful! I love the questions to make sure that I had considered every option.
Date published: 2021-03-02
Rated 5 out of 5 by from THANK YOU!! Doing our taxes with Turbo Tax this year was fast and so helpful. This was the first year to have some extra income items and this was the easiest system I tried to get it completed.
Date published: 2021-03-02
Rated 3 out of 5 by from Limited Answere For the general stuff, Turbotax is great! However, if you have questions the search feature is very limited and seldom has the answers you are looking for when you type in a question. I guess that is how they get you with the upgrade to their other services.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 8816
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Amazing help The representative that assisted me was amazing give her a raise. She was very well detailed oriented!!
Date published: 2021-03-02
Rated 2 out of 5 by from Coinbase and Turbo Tax need to fix the Crypto CSV Used Turbo Tax Premier because they said it could import crypto data from CSV files directly from Robinhood and Coinbase. I was able to modify the CSV files so they had the right headers and format but the Coinbase CSV file is a horrible mess to begin with. If a Turbo Tax is going to partner with a crypto exchange and say you can import data from them and other brokerages maybe try to make it functional from the start. I have the requisite financial and computer skills to make an incorrectly formatted CSV file be accurate and work, most people probably don't and end up paying even more money to a "crypto tax software" company.
Date published: 2021-03-02
Rated 4 out of 5 by from I LOVE TURBO TAX I HAVE BEEN DOING MY TAXES WITH THEM FOR 10 YEARS AND NEVER HAD AN ISSUE.
Date published: 2021-03-02
Rated 1 out of 5 by from worse year to file Had I not been a customer for 8 years. I would have used another tax service for this year. The bugs in the software held me up 4 separate times. I am still held responsible for paying the increased fee of $255 for not 24/7 service and each time I called I was not fully helped due to the wrong call back person. This was the worse year I have filed and I do not plan on continuing to pay the ridiculous fees and dealing with the headache. I would like to be refunded for the $255 I paid this year with the false advertisement of being available and having to wait after having my return rejected or unable to process multiple times.
Date published: 2021-03-02
Rated 5 out of 5 by from Love TurboTax! Easy to use, just follow the step-by-step instructions.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbotax is AWESOME! it was easy and wonderful! I was nervous as a first time filer but you made it simple and painfree. Thank you!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is awesome!! Turbo tax helps you step by step. Answers questions along the way.
Date published: 2021-03-02
Rated 5 out of 5 by from I love Tyrbo Tax! So helpful! I love the questions to make sure that I had considered every option.
Date published: 2021-03-02
Rated 5 out of 5 by from THANK YOU!! Doing our taxes with Turbo Tax this year was fast and so helpful. This was the first year to have some extra income items and this was the easiest system I tried to get it completed.
Date published: 2021-03-02
Rated 3 out of 5 by from Limited Answere For the general stuff, Turbotax is great! However, if you have questions the search feature is very limited and seldom has the answers you are looking for when you type in a question. I guess that is how they get you with the upgrade to their other services.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 8816